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Saturday, December 30th, 2023 8:50 PM

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Xfinity stream not working on Roku device. Error 500.

I just switched from a boxed service to streaming only, with my own modem/router and Roku devices for two TV's.  I kept my xfinity internet service and purchased the Now TV from Xfinity to work on Xfinity Steam app on the Roku.  It worked for two days on both Rokus and now I get an error code TVAPP-00500.  The app works on my Iphone and laptop with the same WiFi. I have rebooted and master reset everything. I've been on the phone with Xfinity customer service twice (exhausting to say the least) Everywhere I read its a common problem but there is never a solution posted.  Help!!!

Visitor

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10 Messages

11 months ago

I'm seeing similar issues with 3 of my Roku devices (2 TV and 1 Roku Express 4k). I'm getting different "This video cannot be played. We've encountered an error while streaming (error: TVAPP-0xxx)" error codes. My Samsung TV and 2 cell phones had the same/similar issues but they magically started working yesterday evening.

Official Employee

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1.5K Messages

11 months ago

Hello @user_2jos54, thank you for taking the time to reach out on social media.  I understand your concern with the Xfinity Steam app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

2 Messages

11 months ago

So the solution is xfinity stream, Now Tv does not work with Roku. So I went out and got a Fire Stick and it works. Xfinity and Roku just need to advertise this better.

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