Frequent Visitor
•
11 Messages
Contract expired - need to lower my bill
My two year contract expired and my bill has increased nearly $70 a month which won’t work for my family. I tried the online offers, however they didn’t get me even close to my old rate nor to what I can pay for each month if I switch to another provider. I would like to stay Xfinity as I’ve been happy with the service. Can someone review my service and see if there are any available offers?
XfinityPaula
Official Employee
•
1.4K Messages
2 years ago
Hello @dms1008 I appreciate you reaching out to us on our forums for help with lowering the rate. I know with the increase of everything right now saving where we can is essential! I would love to help out and see what options we have for your account. Thank you as well for trying to stick with us through this process. It's great to hear that you have been so happy with the services.
Would you please send us a direct message with your name and service address? From there I will be able to check our available options.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
dw.a612
Visitor
•
9 Messages
2 years ago
I don't know about other people's screens, but chat is on the right hand bottom on my laptop.
0
0
dw.a612
Visitor
•
9 Messages
2 years ago
I have been waiting on chat for awhile now. Could it be set up for us to get a message on our phones or an email to let us know when a representative responds. Customers are not going to want to wait until someone responds to them. I know I most certainly don't. People have lives.
0
0
dms1008
Frequent Visitor
•
11 Messages
2 years ago
As an update to this post, I sent a chat to the support group. It was a very slow process, very slow and different agents kept getting on with me. To get me to an agreeable price I would have to cut the home phone. We only had it because it was cheaper to have it last contract. No other service changes. They sent me the contract. I reviewed it and sent back but it did not go through due to some sort of issue. They said they would contact me later to do again. They did contact me but never actually sent anything. I didn’t reach out again until today. I got the offer sent, however it was for more than the one they offered me yesterday stating the dvr wasn’t on yesterday’s contract. I declined the offer. I am disappointed as I’m a long time customer and have never had an issue getting an agreeable offer in the past.
0
0