On at least three occasions this summer I have received sms messages from Xfinity asking me to rate my experience with customer service. On all three occasions I had NOT had any contact with customer service. It may sound paranoid, but, I suspect someone is trying to impersonate me in order to hijac

Hi - I had incorrect billing charges for Xfinity Mobile that were found to have been in error as something was missed in the Xfinity billing system. Fortunately a representative was finally able to resolve this in June of this year and issue a credit to offset the balance. I thought everything was g

I tried to redeem the reward and went through the all instruction steps. I chatted with Xfinity Help system, they could not help, suggested I contact Peacock directly. After 5-6 emails exchanged the Peacocktv help email system even they cannot get the system to accept the Xfinity reward code. I foll

Hello Comcast: Is it possible to transfer a DVRed program from one Comcast/Xfinity account to another if both accounts have "cloud DVR service?" example; brotherA lives with brotherB and DVRs a program which he likes on brother B's account. brotherA then moves in with wifeC who has her own account w

I've tried contacting xfinity over the same issue nearly 15 times in the last 4 months and I would really appreciate a resolution today. We submitted all documentation to be reimbursed for the payoff on both of our phones in March. I have never received the $216.06 gift card. I can see there is some

Since I got a new modem/router caller id stopped working. I have tried everything on my end with your associates.

Just want to say how helpful Geophar was in my recent call. He immediately understood my problem and directed my next steps. A team asset !

I need to print a return label but the device I need to return is not listed when I got to xfinity.com/returns.

I have two outlets in the living room. I want to move the box to the one that has not been used in years. I connected the coax cable to it and get the welcome screen and then “connecting to your entertainment experience” but it never connects. Aftee a long period I get a message to check that the ca

During install with Arris S33 modem at first was only getting 715Mbps. Field technician called tech support. Initially was told by field tech and phone support that it may be a modem issue. I informed them that I was always getting 1.2 Gbps from another carrier a couple of days ago. Tech support rem

Hello, This post is for a Comcast employee to please answer. I’ve had to order replacement for my X1 4K DVR again in less than 2 years since it won’t connect to my Comcast gateway we tried a system refresh and unplug the unit. It now gets stuck in a Welcome screens and swirly dot circle but never co

I would like to first port out my landline phone number (I have stared process), the cancel my phone service. I can't even seem to price place without service ? Please advise .

I am writing to formally document a series of significant customer experience issues I have encountered with Xfinity. I am also requesting that this message be escalated to the appropriate executive customer relations team for review. As someone who works in the technology industry and operates in e

A cable was recently buried in front of my townhouse building. During that process my and my neighbor's ground wires were disconnected and not later reattached. It is unclear to me if not reconnecting was intentional or an oversight.

I need to relocate my outside cable and drop point in one of two ways: 1. move it from the east side to the west side of the house or 2. run cable underground. Current location overhead is too close for code to future swimming pool.

I found an xfinity remote while rearranging, but it’s not on my return center to get a label. How do I get a prepaid label to return it?

Can someone please assist me in transferring my Xfinity Account to my roommate. Thanks.

I have had Comcast internet service for roughly 25 years. Aapproximately 15 years ago, a friend of mine ("Friend") was moving from one location, where Friend had had Comcast internet service (and therefore a Comcast email account and a Comcast.net email address) to a location where Comcast service w

I have an account billing issue involving a refund for an account that service was canceled on. I called and spoke to 2 people and issue was not resolved. I need contacted in regards to account [Edit: Personal Information]. I was billed in advance for service and the amount was also taken out of the

I have had the WORST customer service with Xfinity. On Friday October 25th - I reached out to work with a chat agent to make a payment arrangement to avoid a service disruption, not only did the agent try and upsell me service for a phone line that I do not need/nor can afford it took 45 minutes to