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user_8cnnbt
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3 Messages

Tuesday, April 15th, 2025 7:07 PM

Relocating outside cable

I need to relocate my outside cable and drop point in one of two ways: 1. move it from the east side to the west side of the house or 2. run cable underground.  Current location overhead is too close for code to future swimming pool. 

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Updated 

24 days ago

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Accepted Solution

Again

Expert

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31.5K Messages

24 days ago

Moved to Customer Service as this has nothing to do with Accessibility/disability.

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user_8cnnbt

3 Messages

Thank you Again.  Categories and options are a bit vague or non-existent for this subject.

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24 days ago

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Accepted Solution

XfinityThomasD

Official Employee

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1.2K Messages

24 days ago

 

user_8cnnbt Thanks for posting on our Community Forums. We can certainly help with options to relocate the drop to your home. Congrats on the pool to come as well! First, we would need to schedule a technician to survey the area and see what options may be available. There is typically a charge for this to be completed, but we can help review the specifics for you. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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user_8cnnbt

3 Messages

Done...Message sent to Support Team.  Thank you!

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24 days ago

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