How do I return an item not on my return list

I found an xfinity remote while rearranging, but it’s not on my return center to get a label. How do I get a prepaid label to return it?

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XfinityOrlandoM

Official Employee

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3.2K Messages

3 months ago

@user_khsrpo

Thanks for reaching out to us you're not required to return the Xfinity remotes as we give those out to the customers free, so the only equipment you're required to return is Xfinity TV boxes or modems

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user_h14xut

Visitor

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1 Message

my account is closed. Modem was packed by movers. Modem Found, received bill for modum but need return label.

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10 days ago

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XfinityVianney

Official Employee

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2.5K Messages

user_h14xut, the return options can be found here: https://www.xfinity.com/support/articles/returning-your-equipment. That said, you won't need a label if you visit a nearby Xfinity Store. If you drop off the device at UPS, they will also require you to box up the equipment.

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