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I have had the WORST customer service with Xfinity. On Friday October 25th - I reached out to work with a chat agent to make a payment arrangement to avoid a service disruption, not only did the agent try and upsell me service for a phone line that I do not need/nor can afford it took 45 minutes to accomplish, I was told I would not have a service disruption and this morning low and behold my service was suspended AND I cannot reach an agent at all either via chat OR via the phone. This is absolutely abysmal! I reviewed my account and now the account does not show a payment arrangement at all! I reached out accordingly was assured it was resolved and it was not.
This kind of service will make me want to stop using Xfinity as a service and switch to a different provider. I am so upset with how this was handled.
Accepted Solution
XfinityWilliam
Official Employee
•
1.2K Messages
6 months ago
@Jf1290 Hello there. Our apologies for the frustration your experience with our chat agents has caused. You have come to the right place to get this looked at.
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Accepted Solution
XfinityLinda
Official Employee
•
1.7K Messages
6 months ago
@Jf1290 Just a recap to let everyone know you are able to log into www.xfinity.com or your Xfinity app to make a payment arrangement. Thanks again for meeting us here in our community. We are happy to have assisted today. Have an amazing day!
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user_ohg8pj
1 Message
27 days ago
I, too, am trying to reach a live agent because I received an email yesterday that my comcast email hasn't been used in two years. That is not true. I have always had my comcast email forwarded to my gmail account (for years and years).
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