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MAC address filtering
My HP printer suddenly will not connect to my router. How can I tell if MAC address filtering is enabled to either disable it or add the printer as a device?
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Your Home Network
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are all ports on the back of the xb8 modem active
I plugged my printer directly into the back of the brand new router, no activity. Printer says cable is disconnected. TTried 2, 3, and 4. also, what is so special about port 4
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Your Home Network
HP has a very good app on their website called HP Smart. It allows you to automatically find and attach wireless printers. It also allows you to manually do so using the IP address of the printer (this option is recommended if you set the printer up
HP Printer blocked
I have HP 8620 printer. It worked wirelessly with xfinity router from last year. Then we got a new xfinity router (put in by xfinity). And my printer will not connect. Printer spit out a page explaining problem and says that maybe router has blocked the MAC address and says to go in and enable the p
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Verify your WIFI settings of the printer such as the SSID password to make sure it can connect to the router. Not being able to shutdown the printer could indicate it is stuck and waiting for a timeout of sorts. This could be due to a misconfigura
HP printer issues with new Xfinity modem
Help! Ever since I installed a new Xfinity router my HP Envy printer goes offline and will not shut down manually. I have to unplug and plug in the printer to shut down and to print. It connects to the network with no problem after doing this. My printer did not have these issues prior to installing
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My printer and scanner worked fine for months. Then a few weeks ago they suddenly were no longer discoverable by any of our computers or phones. Guessing a firmware update or something to the gateway introduced the issue, nothing changed on the print
Unable to Airprint: problem appeared recently with no change in equipment
We bought a iMac and Canon 6820a printer last March. Everything work seamlessly as a wireless network with printer, computer, iPhones, and iPads. In January, 2024, prints began taking up to 45 minutes to start from the iMac and phones could not find the printer at all. The Geek Squad spent a few hou
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My printer keeps saying offline- was set up by Xfinity techs - was working
When I print a document - doesn't print because it is saying offline
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Your Home Network
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MAC Address filtering
I've had my printer on my Xfinity router for at least 2 years, and suddenly it won't let me print because it says my printer is failing the "MAC Address Filtering Check." I know a lot of people have asked for help on this. Can anyone tell me how to turn this off on my router so I can use my printer
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Your Home Network
Good Morning, @user_rt6g4w I do apologize for the inconvenience this is causing you. Please confirm the printer and your workshop PC are on the same network and restart your router, Xfinity Wifi Pod, and printer to refresh the connections. If still n
WIFI Extender Pod
My WIFI Extender Pod appears to be meshing with my neighbor's gateway. When I go to 10.0.0.1 on a PC connected via ethernet cable to my Pod and login in with the default admin password, it shows my neighbor's gateway. (I'm going to let him know he needs to change his password!) If I connect to my ho
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Hey there, @LJCastro! Sorry to hear your printer and Xfintiy WiFi are not working properly, together. Are you using a router separate from your modem, or are you using a gateway? You might need the IP from the router in order to make sure your print
Wi-Fi Printer No Longer Prints Now That I'm Using Xfinity WiFi Service
I've never had a problem before with this printer communicating with my laptop through Wi-Fi to print (HP98553E - HP OfficeJet Pro 6960). I just switched over Internet services to Xfinity and now my Wi-Fi printer no longer prints by way of wireless communication. I had to hard-wire the laptop to the
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@polishandproud Hello, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand you are having issues connecting your printer to new Xfinity gateway modem. You st
Brother printer doesn't seem to be getting an IP address from new xfinity gateway modem
I replaced my old router/modem with the new xfinity gateway router/modem few months ago. I just discovered that one of my printers no longer works on any of my 4 computers. The problem seems to be that the gateway is not sending an ip address to my printer. The printer settings show an ip address of
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@LJCastro -- When changing internet providers, or, even when obtaining new equipment from an existing provider, there are some printers which will not connect to a new network connection via Wi-Fi unless the printer is first reset to factory d
Wi-Fi Printer No Longer Prints Now That I'm Using Xfinity WiFi Service
I've never had a problem before with this printer communicating with my laptop through Wi-Fi to print (HP98553E - HP OfficeJet Pro 6960). I just switched over Internet services to Xfinity and now my Wi-Fi printer no longer prints by way of wireless communication. I had to hard-wire the laptop to the
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@XfinityBrianW Hi Brian. Thanks for getting back to me. Actually I have finally solved the problem on my own. The big hang-up has been that the printer wasn't being assigned an ip address. The printer settings kept saying i
Brother printer doesn't seem to be getting an IP address from new xfinity gateway modem
I replaced my old router/modem with the new xfinity gateway router/modem few months ago. I just discovered that one of my printers no longer works on any of my 4 computers. The problem seems to be that the gateway is not sending an ip address to my printer. The printer settings show an ip address of
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I have resolved one of the 2 issues. I am able to print directly from my PC to the printer (USB to USB Printer port) (That was a hookup goof on my part). My main issue is I am not able to print from my Surface Pro 9 through the network. I unin
Cannot print to my HP Printer with new Xfinity wifi system
I have a HP LaserJet Pro MFP M225-M226 PCL 6. My system was working well until I installed the XB8 wifi modem and router. I installed all cables according to the instructions and guides. I no longer have the ability to print from my PC and remotely from my surface Pro. I have uninstalled and reinsta
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Looks like that printer has an ethernet port on it. It's in the same room with the router so I'd just get an ethernet cable and wire it. 1000x easier than getting an old printer to play nice with an XB8. A quick Google search says that p
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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Hey @SNUFFY1950 that's awesome you're getting a new printer for the home! We don't offer any direct resources or reviews, but just about any home printer will work via Wi-Fi or direct ethernet plug-in.
I can't connect my Epson Wireless printer to my new Modem (XB8)
I have been on the phone with Xfinity for 3 days and no one has been able to help me with this issue. The printer connects to my network (but is offline and can't print) - Epson told me the new modem is NOT assigning a IP address to the printer and this is the issue, but no one can tell me how to fi
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user_2554d5 Hello, I am sorry the printer is not connecting to the modem via WiFi. Do you know if the printer requires a specific chanel wether 2.4 or 5 ghz?
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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LOL, CC! After three hours of fighting with this printer and configs, I saw your solution. I can't believe that never entered my mind. Now I have my 2.4 and 5 split just so my printer can avoid conflict. Thank you!!!
HP Printer not working since Xfi install
Hi, Just switched from Uverse to Xfi gig . Seems a good service , well apart from getting 950 mbps with ethernet , but onlu 90 mbps wifi from 12 inches away , testing with 5 different devices ... Anyway, since the install last week, my HP printer is not working. I have tried with 4 laptops and the s
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Thank you for reaching out. I had an issue with my WiFi printer not connecting to the WiFi when I got a new printer. Have you reviewed the steps from the manufacture of the printer to set up the WiFi? @jebec3
Live Agent
Currently without wifi on 10/18 and the assistant said the earliest a helper can come is 10/26… tried getting in touch with a live rep. And the ai ended up hanging up on me. I need my wifi for work without it I can’t do anything.
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Does the printer have a WPA button ? If so, try pairing the printer to the gateway using the WPA buttons on both devices. Follow the printer's instructions and the gateway's instructions here: https://www.xfinity.com/support/articles/wifi-protected-s
WPA for my gateway?
I had to reset my wireless printer. It wants a WPA and indicates it should be somewhere on my modem/gateway equipment? I have found what looks like a password, words and numbers, but it did not work. Where do I find it?
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@user_253137 My EPSON printer all of a sudden no longer will connect to my wifi. Nothing else in my house has trouble. I separated out the 2.4 and 5GHz like EPSON recommended, but that didn't matter. The printer says my router may be blocki
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EPSON printer not connecting to internet. MAC filtering? I have no idea
My EPSON printer all of a sudden no longer will connect to my wifi. Nothing else in my house has trouble. I separated out the 2.4 and 5GHz like EPSON recommended, but that didn't matter. The printer says my router may be blocking its MAC address, but I can't anywhere in the app to check that. I'm at
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