1 Message
HP Printer blocked
I have HP 8620 printer. It worked wirelessly with xfinity router from last year. Then we got a new xfinity router (put in by xfinity). And my printer will not connect. Printer spit out a page explaining problem and says that maybe router has blocked the MAC address and says to go in and enable the printer's address. HOW DO I DO THAT? I don't remember ever being told by the Xfinity technician that I had an admin log in ID or password. This must be a common problem!!! It is enough to leave and go to ATT. Have spent hours trying to figure it out.
XfinityMarcos
Official Employee
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2.3K Messages
21 days ago
Hi user_iiyq0h, thank you for reaching out and sharing that connection problem with your printer. I'll do all that I can to help get your device connected. Do you happen to know what Xfinity Gateway (router) you recently installed? You can see the device model listed on the device. Also, do you know if your printer requires a specific Wi-Fi channel to connect to?
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an80sreaganite
Visitor
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1 Message
13 days ago
I have this same issue. I assume it's because my HP Officejet Pro 8630 works on 2.4GHz network and my new router runs on 5Ghz & 6GHz network.
The printer says it is connected to the router (2.4Ghz) However, my computer is connected 5GHz and will not allow me to print. How do I resolve this issue?
I tried manually adding the MAC Address in the 2.4GHz SSID, it didn't help.
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EG
Expert
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110K Messages
11 days ago
@an80sreaganite @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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