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Is e-mail from jotform.com blocked?
I am not able to receive any type of email from the jotform.com domain. Jotform support are suspicious it's being spam filtered at the Comcast corporate level. Please verify.
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Can I give the people setting up my service my old equipment?
I’m moving and have 3 cable boxes and an old internet router that I’ve been meaning to return. I’m getting everything switched over professionally. Since they appointment will be through Xfinity, can I give my old equipment to them?
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Customer Service
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Webmail - not displaying new email
New email doesn't show up in the xfinity webmail interface with Chrome or Edge on Windows 10 Pro (or with any 3rd party email client that was tested). As a test, I turned on Auto Forwarding (with save a copy enabled) and it will immediately forward new email to the alternate email address provided f
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Frequently receiving scam emails
I receive scam vouchers claiming purchases with Geek Squad and also bills from PayPal. I no longer have a PayPal account. Need to change my Comcast/Xfinity account email.
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Add mail account
I'm trying to add my Gmail account to my Xfinity account, but it will not accept my Gmail password. Any suggestions how to do this?
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Comcast Email Hacked
I had my comcast email hacked yesterday, even though I have 2 step verification on and Total AV protection, with email breach protection. This person was sending emails to all my contacts requesting Amazon gifts cards. Anyway, now my comcast inbox has been totally deleted. Is there some way to retri
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S33 Arris Restarting Multiple Times at Night
About a week ago, I bought an Arris s33 modem so I wouldn't have to rent equipment. However, there would be some nights where the modem itself would restart itself, usually more than once, during at night. The uptime timer restarts, which I'd expect to happen if the device is rebooting, and when thi
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Your Home Network
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Modem requires restarting every day
I have an 800Mbps plan. When everything's right, I get that speed all the way to devices. Unfortunately it frequently degrades to 50-150Mbps even on devices hard-wired to the router. Power-cycling the modem resolves the issue, but having to do this daily (or live with the degraded speeds) is frustra
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Your Home Network
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Camera not appearing on touchscreen
I have the new doorbell camera and 3 new cameras, but still the touchscreen that came with Xfinity home original equipment (~8 years or so) , the door sensors and motion sensor. Also the system has an additional router. Problem is: none of the cameras have a preview and/or thumbnail on the touchscre
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Devices and Equipment
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Moca Install with Netgear Modem and Mesh Network (Internet Only)
Hi All, I have a NETGEAR Modem, NETGEAR Nighthawk mesh network. Have Internet only plan. I bought a couple of MOCA 2.5 adapters and a POE filter. Trying to figure out how everything gets setup. Since I am not using Cable TV boxes, can I install the POE filter onto the Cable going into my modem? Do I
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Your Home Network
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Upgraded my plan
I just chatted with someone regarding upgrading my services. They upgraded me to what I was wanting, but the changes don't seem to be reflecting on my plan. Hopefully someone can assist me with this.
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Customer Service
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Free ipad
Email from Xfinity offering a free Apple 10th generation iPad for participating in a survey spam?
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Customer Service
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missing channels
cannot see hsn 2 or hsn 3 or other shopping channels. get error message on them.
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Channels and Programming
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Cant get 200 Mbps upload
I paid for the XFI complete package for over a year, nobody could seem to get the 200 Mbps upload speed to work on my configuration, just stuck with the 1200/35 (admittedly is usually more like 1300/42). The line from the ground box to the house has been replaced. I'm on my 4th or 5th modem at this
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Your Home Network
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Fake Bill?
I keep getting official-looking bills via email saying my payment method has failed and my account is about to be cancelled. I logged into Xfinity and found my last bill was paid on time without problem. It's autopaid from my bank account which has plenty of cash. Naturally, the customer service aut
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Billing
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Is there any advantage to stay on the OLD mobile plan vs NEW?
I have been on the "old" mobile plan since the service was launched and have been very happy with the service. Initially, with the two lines, we were only using 1 or 2 gigs per month because we were home most of the time so that was only $12 or $24. It started creeping up a little bit so where it wa
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Plan
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Activating new modem/gateway without app
I received my modem/gateway equipment upgrade, but it requires the Xfinity app to activate it for use. I cannot use the app, so I am looking for help in how to activate new equipment without it.
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Your Home Network
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No order confirmation
I recently ordered wifi (including a start up kit to set up my own equipment) and received no email confirmation. As such, I resubmitted the entire order thinking it may not have gone through, but again had no confirmation. I cannot check the website “billing” section or access account details as I
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Customer Service
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I received a replacement XR2 remote, which works fine. How and where do I return the old remote.
I received a replacement XR2 remote, which works fine. How and where do I return the old remote.
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Customer Service
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Promotion expired, being told there are no new promotions available
My bill has gone up $40 because all of my promotions expired. Every time I try to speak to a supervisor to get a new package put together I get disconnected and do not receive a call back. Can I please get help to sign up for a new package to save some money each month? Thanks!
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Billing