1 Message
No order confirmation
I recently ordered wifi (including a start up kit to set up my own equipment) and received no email confirmation. As such, I resubmitted the entire order thinking it may not have gone through, but again had no confirmation. I cannot check the website “billing” section or access account details as I just get an infinite loading screen when trying to go to those pages. Please help me confirm that I do not have multiple orders out, and that at one of them went through and the kit will be arriving at some point. Thanks.
Accepted Solution
XfinityFrank
Official Employee
•
1K Messages
9 days ago
Hi there, @user_exr44a! Thanks for reaching out to us here on the Community Forum! We can check into this for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address as well as the phone number and email address you used when signing up. Thanks!
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