I spoke to 1 rep a few days ago to help change my plan. I have the chat saved, and he sent me a text link to accept the changes; which I did.  I never got anything further, and it never changed in my account. So I contacted support against a few days ago, and they said they saw nothing in my

I purchased a new iPhone SE as a replacement on my existing line. When I went to the Voicemail tab in my phone app, there was no "Set Up Now" option. The only option on the page is "Call Voicemail". I did make the call to Voicemail and selected my Pin. I rebooted my phone and still only had the Call

I am receiving the message about every 15 minutes cable box blinks and then in about a minute the brodcast resumes.  Have tried unplugging the cable box waiting a minute and plugging it back in.  Everything is fine until the "message" appears again.  Any Suggestions?

Hello, my promotional discount is expiring soon and I would like to extend it if available or look at similar options. Thanks.

My ring video doorbell pro has been assigned 2.4ghz and it is very slow at processing video. I know how to access the router and have changed settings to 5ghz in past years, but can't find the info to follow to do this today.  Has xfinity stopped allowing customers to do this?  If not, co

I am a current Xfinity Internet and Mobile customer. I was so please with your rates I added mobile. However, right after I added mobile, after my first bill, I receive an internet bill that was substantially higher than what it should have been with the mobile discount added. Prior to adding mob

Never received modem I ordered and can't find out how to track package.  

Moving my father from an apartment to a Memory Care unit. Memory care provides basic cable through an Xfinity DTA  - Model MDU HD-uDTA-E.  Photo attached. The DTA has 1 HDMI output and 2 coaxial connections one labeled "to TV" the other labelled "to video device or cable modem".  The

I am trying to manually set my own DNS servers in System Preferences. However, it seems like the router is not honoring my computer's DNS servers and instead is using some sort of Comcast DNS server. (I am using https://dnsleaktest.com/ to check.) I think this is because hsd1.il.comcast.net is showi

I am unable to login to gateway admin - tried the generic password and the password that I understood to be the admin password. Neither work and I need access to set up bridge mode.

I understand that XM uses XFINITY hotspots when available.  My question is- can any wifi, not just XFINITY be used the same way (I mean for talk and text of coarse)?  I'm asking this because I own my router and modem, therefore I don't host a hotspot at home, but do have wifi. This could also be han

I have my Xi6 Connected to my 100/1000 Netgear switch and I’m only seeing an orange 100MB light with Cat6 cabling. My AppleTV does green 1000MB Speed no problem on same switch. What’s up with the Xi6-A only doing 100MBit?

Horrible--Yamaha ATS-1080 soundbar from Costco, cannot pair with the X15 remote despite all codes tried. Anyone have the correct one? Cannot seem to get it to work with HDMI Control either despite enabling and disabling on the soundbar multiple times and running from X1 box straight to HDMI port on

I’m on the gigabit plan and my download speeds were as expected with my previous DOCSIS 3.0 modem and with the new Netgear CM2000 DOCSIS 3.1 modem. However my upload speeds are the same, around 23 Mbps.  I spoke with support today and they said the modem is provisioned and everything looks g

2nd day it's been out and I work st home. Has anyone heard an eta on when it will be back up? Generic message saying they'll fix when weather improves. Yesterday they said our outage affected 1-50 customers, now 1000-2500 so it's getting worse lol. Usually we have great service, surprised this is ta

I have an 800Mbps plan. When everything's right, I get that speed all the way to devices. Unfortunately it frequently degrades to 50-150Mbps even on devices hard-wired to the router. Power-cycling the modem resolves the issue, but having to do this daily (or live with the degraded speeds) is frustra

I have an the cable box that gets 4K - can't find model number. I turned on the TV this afternoon and the screen was split in half vertically.  Both sides showed the same picture. I tried a couple different channels and it was the same thing. I unplugged and plugged it back in and it was then

In my bill, in the "Equipment & services" section, there is an item "Internet/Voice Equipment". It says "Qty 2 @ $0.00 each". But, I do not have any Xfinity equipment. The plan I originally signed up for was "Connect INTERNET" which included "Xfinity Flex Service" at no extra cost, and when sign

How do I apply my credit for the Affordable Connectivity Program? I was recently approved for the free service.

I waited patiently for the survey after my lovely interaction with a CSR called Prajakta. So patient and so helpful! I’m truly sad I cannot give them the recognition they deserve. One of the all time best CSR interactions I’ve ever had. So shout out to Prajakta!!!!