CroDragon's profile

Regular Visitor


4 Messages

Thu, Aug 4, 2022 9:51 PM

Promotional plan ending, would like to extend

Hello, my promotional discount is expiring soon and I would like to extend it if available or look at similar options. Thanks.

Accepted Solution

Official Employee


662 Messages

11 d ago

Hello@CroDragon! Thank you for the public submission and for following the community guidelines. Our team can definitely assist with new promotional discounts. The next step is to send our team a direct message with your full name and full address. To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!



95.1K Messages

11 d ago

The concern is not "Home Networking" help related....... @XfinityThomasC @CroDragon  Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

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