Affordable Connectivity Program

@user_b6838f, Thank you for reaching out to us through Xfinity Support! We would be happy to assist you. Please send us a DM with your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@user_b6838f We appreciate you sending us a DM with that information. Before we dive into the account, you mentioned that you had been approved for the ACP benefit.  If you have already visited the National Verifier website at:  https://comca.st/3wxPk2G to confirm eligibility. You'll want to make sure that everything matches what is on your Xfinity account from your name to your address. If you completed the first step and meet the eligiblity criteria then next step will require that application ID from the National Verifier website. You'll need to visit: https://comca.st/3NbJzxz and complete the application on our page. Let me know if you have already completed these steps please.

Did you just complete the steps today and receive any type of confirmation email after completing the application on our website? The ACP benefit can take up to 45 days to appear on the account.

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.