U

Visitor

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1 Message

Thursday, March 23rd, 2023 6:33 PM

Closed

Outage in Richmond ca, Coronado neighborhood

2nd day it's been out and I work st home. Has anyone heard an eta on when it will be back up? Generic message saying they'll fix when weather improves. Yesterday they said our outage affected 1-50 customers, now 1000-2500 so it's getting worse lol. Usually we have great service, surprised this is taking so long. Thanks!

Accepted Solution

Problem Solver

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497 Messages

1 year ago

Hi, @

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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1 Message

1 year ago

Same here in San Francisco, been 2 days and no ETA. Xfinity [Edited: "Language"]

(edited)

Official Employee

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1.2K Messages

Hey there @user_7ced25 thank you so much for contacting our Xfinity Support Team on our Forums. We are happy to look into what is going on with your service and sorry for the issues. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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