Visitor
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1 Message
Outage in Richmond ca, Coronado neighborhood
2nd day it's been out and I work st home. Has anyone heard an eta on when it will be back up? Generic message saying they'll fix when weather improves. Yesterday they said our outage affected 1-50 customers, now 1000-2500 so it's getting worse lol. Usually we have great service, surprised this is taking so long. Thanks!
Accepted Solution
CCOtto
Problem Solver
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497 Messages
2 years ago
Hi, @
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_7ced25
Visitor
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1 Message
2 years ago
Same here in San Francisco, been 2 days and no ETA. Xfinity [Edited: "Language"]
(edited)
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