I called XFinity customer service to order an additional box to rent. They informed me ( in severely broken English) that I could only purchase one for $199. I told the rep that I’m not interested in a purchase. The rep suggested that I buy television streaming from Direct TV using Direct TV boxes (

I hope this is a right place to ask this. So I'm a care giver for my mother and she is bed bound. She get easily overwhelmed with a lot of the feature on the X1 box, but has the last few month been enjoying Youtube. I usually put on something that she likes from a playlist which can have 10-17 hours

The HDMI cable that was provided to me with the X1 box did function properly work. Because I was seeing the Welcome message on the TV, I assumed that the HDMI was working and the coaxial was not working, since I was not seeing anything else on the TV. After using the troubleshooting to no avail, af

Now Tv is Horrible. Interface is slow and barely anything to actually watch.  Just movies and shows I still have to buy or rent.  Wasn't told that part in the advertisement.   Live tv is a joke. Also no extra box which is a blatant lie  when signing up.  Peacock alone

Ok, so I just switched up to Xfinity from other provider about a week and a half ago - stinking box has been rebooting 3 times now in the past hour  - WHAT GIVES?

I called and set an appointment for someody to come out and fix the green box in front of my house. They did come out and said somebody would be by to fix it and that never happened. Can I please get someone out here to fix it.

I need to report a damaged cable box outside my property. I live at [Edited: "Personal Information"].  The box is on my property, it was somehow damaged and needs to be replaced.  The landscapers of my community are now avoiding the area due to safety, so now the grass is overgrown. This

My tv picture freezes up frequently. i changed the internet network but it still freezes up from time to time.

Xfinity Bill due April 19 has $80.24 additional charges due to replacing two old cable boxes with newer versions. Replaced main box to get support for 4k TV.  Replaced secondary cable box to support streaming services.   March 2, ordered replacement for two cable boxes from Xfinity custo

I am new to Flex, I installed it per instructions and my internet package is the up to 400Mbps. First few days I was getting buffering watching movies via Flex.  I tested the wi-fi speed in the room with the Flex, download ranged from 20-70 Mbps.  On a morning call, First level tech suppo

Hello, I have been trying to follow up the issues with the junction box outside my home. Its been broken and not secured proper. I had no luck in getting customer care support person. Can you please help on how to get this sorted. I had no internet for 3 weeks and now when they fixed it, my junctio

Comcast contractors showed up unannounced in my front yard today to install a very large above ground utility box. It was a big surprise.  I understand easement rights but where they were going to put it will be an eyesore for the neighborhood and will cause difficulty mowing around.  The

Using the Xumo box, Xfinity Stream app, Live TV: Every channel I attempt to view, I get the error "This Video Cannot be played.Error: TVAPP-00209" However, if I use my Roku, Xfinity Stream app, I can view EVERY SINGLE channel successfully.Other apps such as Netflix and Peacock work fine.I have trie

While I'm browsing on Netflix through Xfinity on my X1 box it no longer shows previews. It's set up properly through Netflix to show previews. It works in my bedroom but not on my X1 box. I reset Netflix, checked all my setting to play previews & did a full system restore No luck    

Hoping to hear from a Comcast employee, on this. We just upgraded our old Cisco/SciAtlanta set top boxes to X1s.  No one warned us that there are hardly any outputs on the backs of these boxes.  The XG2v2-P that we got has many outputs, but not the S-video output we need for one of our devices.  The

​Box out again over a week ​

I can’t access my flex box

What is the cost for a lost flex box

Box doesnt work even after turn off and turn on.

Are the green utility boxes able to be relocated? I have one on my property and I would like to move my fence.