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user_s5g706
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Monday, June 24th, 2024 3:08 AM

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Flex box

What is the cost for a lost flex box

Question

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Updated 

10 months ago

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XfinityDilary

Official Employee

 • 

2.1K Messages

10 months ago

 

user_s5g706 Hey there! Thanks for posting on our Community Forums. Xfinity Flex has transitioned into our New Xumo Stream Box service. 
For more information on the product, you can use the link above, or visit us HERE. 
  • Xumo Stream Box service comes with a $15 one-time Xumo Activation Fee (plus tax) for new customers.
  • The activation fee will be included on your first Xfinity bill after signing up for Xumo Stream Box.
  • Your first Xumo Stream Box is included for no additional monthly cost with your Xfinity Internet service.
    • Each additional Xumo Stream Box is just $5 per month.
  • You can have Xfinity Home, Xfinity Mobile, and/or Xfinity Voice services and still be eligible for Xumo Stream Box.
  • Prepaid Internet, Internet Essentials, and Bulk TV customers aren’t eligible at this time.

 

2

KiheiMan

1 Message

@XfinityDilary​ What is the "replacement cost" for these Flex boxes? I ask because Xfinity tells me I must return it, yet they never specifically asked for it and when we received it, it was "free".  An agent told me on the phone the replacement value is $250. What? That's highway robbery and anyone charged this amount should complain to BBB among other remedies.

Just to get a feel for what the cost SHOULD BE, I see that you can buy a Roku Ultra (which is significantly better than Flex!!) on Amazon for under $100. Thus Xfinity's stated claim that it will cost me $250 is price gouging at best!

(edited)

10 months ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

 

KiheiMan Good morning! Thank you for reaching out to our Community Forums Team for assistance with your equipment questions. While we don't charge a monthly rental for the first Flex box, we do want it returned in the event you are no longer using it. The replacement cost for the Flex box is $120, which is much lower than anticipated. Returning Xfinity equipment is also part of the Customer Residential Service Agreement. Please feel free to let me know if you have any follow up questions I may answer for you, and have a great weekend! 
 
 
https://www.xfinity.com/corporate/customers/policies/subscriberagreement#xfinityequipment

 

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10 months ago

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