U

Monday, March 11th, 2024 2:51 PM

Closed

nobody came out to fix the outside green box in front of house

I called and set an appointment for someody to come out and fix the green box in front of my house. They did come out and said somebody would be by to fix it and that never happened. Can I please get someone out here to fix it.

Official Employee

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2.1K Messages

1 year ago

Greetings, @user_5rxx69! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting this pedestal repaired, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

2 Messages

1 year ago

There is no option to direct message 

Official Employee

 • 

2K Messages

 

user_5rxx69 You will want to ensure you are signed into the Xfinity Community Forums, to enable direct messaging. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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