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Trying to activate my Xfinity gift card
Can someone help me activate my visa card from Xfinity please
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Customer Service
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Xfinity phone going to Verizon service
Good morning, My daughter needed a new phone but before we did purchase one her phone stopped making calls and if you tried to call her it said welcome to Verizon. "The Verizon customer you are trying to reach...". I did just purchase a new phone for her through Xfinity, received FedEx now trying to
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Plan
@NoNoBadPuppy Thank you! I thought Motorola pushing me an update seemed ridiculous, especially since the Xfinity rep said they were going to ask me for personal info like my date of birth, which was why I needed to contact them directly. I'm guessin
MB8611 Flaky Signal
I'm a new customer, bought an MB8611 to save on modem rental fees, and also because I'm happy with my existing Google WiFi Mesh network. Activating service was a problem, so a tech came out and got everything sorted out. Everything seemed to be working for about 48 hours, but I noticed today that my
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I am glad that the connection is restored. We can take additional steps if needed for your service. Scheduled Maintenance is posted in the Xfinity My Account app up to a week in advance. We are working on some other types of notifications to keep eve
Frequent service outages over the last 3 days - zip code 77005
My neighborhood has had frequent Xfinity service outages over the last 3 days. I'd like the details of what caused the outages. I have a city zoning board meeting on Thursday, October 28 and I'd like to get the information sometime this week. The Xfinity iPhone app says the outages are impacting 1 t
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Cant customize internet speed or option
I cannot connect to any human via live chat and I am trying to change my internet speed. Also I want to know why my bill is like 50 dollars than what I was quoted when I agreed to the plan.
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Customer Service
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Need to transfer my account to new apt
I need to transfer my account I am moving on November 9. I am also a veteran and would like to look into wifi
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Customer Service
@XfinityRaf I am trying to watch the Yankee game where they switch the time of the game to 3:10 on MLB and when I try to bring it up they say I need a subscription but I have one what's up
Speak to a real human on the phone?!!
How to directly speak to an agent on the phone? Ive spoke to 3 different agents via chat support and on the phone was re routed over and over to do online support.
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Mobile Casting to X1
I am trying to Cast my Windows 10 laptop screen to my TV via X1. I found these instructions: To turn on or off mobile casting: 1. Press the xfinity button (X1 or Flex) or home button (Flex) on your remote. 2. Use the right or left arrow buttons to get to the gear icon, then press OK to go to Setting
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X1
Accepted Solution
No option to select $30 unlimited internet option
I'm trying to add $30/month unlimited option to my internet and only allowed select option using xFi. How can I add it without xFi and using my existing non Xfinity modem? Also this link does now work currently: https://www.xfinity.com/buy/plan/checkout/XFINUDAT
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Customer Service
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Change moving date
I had already scheduled my move but we ended up moving early and I wanted to change my service transfer date.
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Customer Service
Appointment
I think I have an appointment scheduled for tomorrow. Can you confirm?
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Customer Service
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Activating internet service with NETGEAR Cable Modem CM500: "Please check RF connection."
Hi, I am trying to activate xfinity internet using a netgear cable modem cm500. I am unable to connect to xfinity to activate, and when I connect the modem with an ethernet cable and log in to the modem, I get the error "Your modem is offline. Please check the RF connection." I would be grateful for
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Your Home Network
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email periodically will not connect when I am on a non-Comcast ISP
I moved to an area without Comcast service. I use the legacy email service due to 20 years with Comcast. With increasing frequency it is not possible to resolve comcast emails. Applications keep requiring forced reconnect to SMTP server by entering new password. If I use the browser to connect, all'
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X1 4k Box--Been trying to get one for over 6 months
As the title states, I have been unable to get a X1 4K Box. I have been to a couple of different Xfinity stores around my area and they were of no assistance. Also, when I upgraded to unlimited data, I was sent a new xFi gateway and allegedly was going to be sent the X1 4K box with it. However, I on
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X1
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Incoming email server name
I am trying to access a Comcast email account that hasn't been accessed in several years. I have a primary Comcast email account that I use all the time and it is where I receive most communications including billing from Comcast/Xfinity; the account I am trying to access belongs to another family m
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Dispute help
This is my third time trying to post a plea for help i need help i am disabled. One of my newest issues is paralyzed vocal cords. It is very painful to speak. I have spoken to several agents trying to get account credited. I was charged twice for new phone deposit. Neither bring the correct amount.
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Devices
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Not getting the internet I paid for, but going to be charged $100 to fix it
I did self install for my internet and I pay for 800 Mbps. Testing is giving me 16-90 Mbps through speedtest.net as well as Xfinity's website speed test and the Xfinity app. I am going to be charged $100 for a tech to come out to resolve this because I did "self-install" which was the coaxial cable,
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Billing
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Xfinity trying to charge me 200 dollars for forgetting to buy a Travel Pass
On my way to London I stopped at Canada for about 5 hours before getting my next flight. I didn’t realize that I needed a travel pass in Canada as I just quickly read I could use Xfinity mobile abroad BUT didn’t see the with a travel pass. Now I see a 200 dollar bill and they claim they can do nothi
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Billing
I have the same issue. Three shows that I was recording last night stopped recording at 8:36pm Eastern time. When I go to my list of scheduled recordings, all of the shows that I have scheduled to record over the next two weeks are no longer listed t
Paula47
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4 years ago
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Dvr not recording and schedule shows are gone
I was recording on fox, abc, and NBC. It stopped recording after 22 mins. It said the whole time my box was recording. When I went into scheduled recordings it says I have nothing scheduled for 14 day. Which is totally wrong. I did a system reset and it didn't help. What are you going to do for me x
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