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user_61db63
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Tuesday, October 5th, 2021 3:25 AM

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Dvr not recording and schedule shows are gone

I was recording on fox, abc, and NBC. It stopped recording after 22 mins. It said the whole time my box was recording. When I went into scheduled recordings it says I have nothing scheduled for 14 day. Which is totally wrong. I did a system reset and it didn't help. What are you going to do for me xfinity?  I know I am not the only one with this problem.  I just wish that for one day that I didn't have an issue with my cable not working right. Different day different problem. 

Question

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Updated 

3 years ago

2.5K

6

tkdbsmith

Visitor

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3 Messages

4 years ago

Same here. Tried hard reset. Tried rescheduling shows. Nothing works.

Still saying nothing scheduled to record for 14 days, which is bogus.

3

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XfinityRaul

Official Employee

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2K Messages

Hello, @tkdbsmith. I'm sorry to hear you're having issues recording your favorite programs. I'd be more than happy to help figure out a solution to this problem.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_488028

Visitor

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1 Message

I'm having the same problem. It only occurs on NBC. I had this happen once before on MSNBC.

3 years ago

0

XfinityJaxie

Official Employee

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292 Messages

Hello, @user_488028, thank you so much for letting us know you have been impacted as well with NBC and previously MSNBC. Is the issue on both the HD and SD recordings or just on one or the other? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d3f602

Visitor

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2 Messages

4 years ago

same here - they said it was a known issue and would be fixed by morning.  well...its morning!  on hold for just service now.  

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Paula47

Contributor

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34 Messages

4 years ago

I have the same issue. Three shows that I was recording last night stopped recording at 8:36pm Eastern time. When I go to my list of scheduled recordings, all of the shows that I have scheduled to record over the next two weeks are no longer listed to record. I rebooted my box this morning, and when that didn’t bring them back, I sent a system refresh. Nothing so far has worked. I see a few other users have reported this issue in the last 12 hours.

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Paula47

Contributor

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34 Messages

4 years ago

The issue appears to have been resolved, at least for me. Now to see if I can find the shows On Demand that didn’t record last night.

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XfinityAntoine

Official Employee

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1.4K Messages

4 years ago

Hey @user_61db63!Thank you for taking the time to reach out and being part of the Xfinity family. I'm so sorry you've had issues with your DVR service like this. I'd be happy to take look at the account and your DVR to find what happened and get this fixed for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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Kelouc

Visitor

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2 Messages

3 years ago

I’ve been having this issue on and off for a month. Usually restarting fixes it, but not tonight. I’m hoping it miraculously comes back by tomorrow, but this has consistently been happening since February and it’s kind of getting old. Nothing that was scheduled today recorded which isn’t a crisis because I don’t record much on weekends but Sunday night is the exception. If it hasn’t worked itself out by tomorrow night it might be time to consider cord cutting options. 

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CCKrystal

Problem Solver

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385 Messages

Good evening, I am sad to read you are having issues with your recording. I am very glad you chose to reach out to us here on Communities. Our team of experts can help. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_fc6fee

Visitor

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1 Message

We have the same problem. Shows set to record disappear, especially the golf channel.

3 years ago

0

XfinityLinda

Official Employee

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1.8K Messages

Hi, @user_fc6fee! 

 I'm sorry for your experience with the DVR recordings. We are happy to help get this resolved for you. Since this is a 6-month-old thread, we ask for you to please create a new thread so we may assist there. Thank you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Neomis77

Visitor

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2 Messages

Same issue here,tried restart modem and box 

3 years ago

0

MsAttitude48

Visitor

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1 Message

That just happened to me yesterday. Why pay for a service that I can't use. I need my DVR, now I have to go watch them on demand without the ability of fast-forwarding.

3 years ago

0

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