1 Message
Dispute help
This is my third time trying to post a plea for help
i need help
i am disabled. One of my newest issues is paralyzed vocal cords. It is very painful to speak.
I have spoken to several agents trying to get account credited. I was charged twice for new phone deposit. Neither bring the correct amount. I am also being billed twice the amount for new phone that I purchased using a rewards code.
please I need help I cannot afford these bills. Please help
multiple contacts and actual screenshots of proof of conversations
Stephanie
XfinitySheila
Official Employee
•
772 Messages
4 months ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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