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user_mgxs21
1st Topic

1 Message

Thursday, March 27th, 2025 12:16 AM

Speak to a real human on the phone?!!

How to directly speak to an agent on the phone? Ive spoke to 3 different agents via chat support and on the phone was re routed over and over to do online support.

Question

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Updated 

13 days ago

42

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XfinityRaf

Official Employee

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853 Messages

25 days ago

Good afternoon @user_mgxs21. Can you provide us some details about your issue? 

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user_m9wxs8

1 Message

@XfinityRaf​  I am trying to watch the Yankee game where they switch the time of the game to 3:10 on MLB and when I try to bring it up they say I need   a subscription but I have one what's up

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13 days ago

0

XfinityEva

Official Employee

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1.6K Messages

Sorry to hear you are experiencing this! Have you received the message with any other games? How are you attempting to watch the game?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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user_5ldkz1

1 Message

23 days ago

Same, it is driving me crazy, the Xfinity assistant refuses to be any help, and it is IMPOSSIBLE to reach a human. I might just cancel their service because of this

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Again

Expert

 • 

31.4K Messages

@user_5ldkz1​ post your issue in the correct Forum [leave out your complaint] and an Official employee will help you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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23 days ago

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