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DobbaPhoenix
1st Topic

3 Messages

Thursday, April 10th, 2025 4:38 PM

Cant customize internet speed or option

I cannot connect to any human via live chat and I am trying to change my internet speed. Also I want to know why my bill is like 50 dollars than what I was quoted when I agreed to the plan. 

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Updated 

22 days ago

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EG

Expert

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110.4K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2K Messages

1 month ago

@DobbaPhoenix Welcome to our community forum and thank you @EG for moving this post for greater visibility. I know I'd be concerned if I got a bill that was higher than expected, so I appreciate you reaching out and giving us the opportunity to make this right :). Let's review your account for internet speed options and clear up any billing questions you have. 


Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

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DobbaPhoenix

3 Messages

@XfinityEmilyB​ Whenever I do that It takes me to a chatbot

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1 month ago

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XfinityEmilyB

Official Employee

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2K Messages

@DobbaPhoenix Thank you for letting me know. Are you signed in with your Xfinity username and password on our forum page? If so, you should see an icon next to your notifications (upper right side of your screen) that looks like a message bubble. What page do you see when you click that icon? What did you enter in the "To" box? 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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DobbaPhoenix

3 Messages

Yes I am signed in when I do this. I can provide screenshot if necessary. 

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22 days ago

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XfinityBenjaminM

Official Employee

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2K Messages

 

DobbaPhoenix You may have to check your Forums User settings and make sure you have Direct Messaging enabled. Once you do that, you should be able to send a DM directly to us with no issues.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

22 days ago

0

EG

Expert

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110.4K Messages

1 month ago

My pleasure @XfinityEmilyB !

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