Cant customize internet speed or option

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@DobbaPhoenix Welcome to our community forum and thank you @EG for moving this post for greater visibility. I know I'd be concerned if I got a bill that was higher than expected, so I appreciate you reaching out and giving us the opportunity to make this right :). Let's review your account for internet speed options and clear up any billing questions you have. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

My pleasure @XfinityEmilyB !