Regular Visitor
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5 Messages
No option to select $30 unlimited internet option
I'm trying to add $30/month unlimited option to my internet and only allowed select option using xFi.
How can I add it without xFi and using my existing non Xfinity modem?
Also this link does now work currently: https://www.xfinity.com/buy/plan/checkout/XFINUDAT
Accepted Solution
XfinityDemitrius
Official Employee
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1.8K Messages
3 months ago
Hey @alanalan, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Unlimited Data Plan getting added to the account. I would be more than happy to offer my assistance looking into this further for you.
For the public, the Unlimited Data Plan ($30.00/m) can only be added when using an owned modem. When using an Xfinity xFi Gateway ($15.00/m), we would need to upgrade to our Xfinity xFi Complete service ($25.00/m).
We can assist in getting the Unlimited Data Plan added to the account. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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EG
Expert
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110.6K Messages
3 months ago
Concern moved here to the Customer Service help section for assistance
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XfinityAngie
Official Employee
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1.9K Messages
3 months ago
@alanalan, Thanks so much for allowing me to assist you today with adding unlimited data. We are always happy to help! Take care!
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