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alanalan
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Regular Visitor

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5 Messages

Monday, March 3rd, 2025

No option to select $30 unlimited internet option

I'm trying to add $30/month unlimited option to my internet and only allowed select option using xFi.

How can I add it without xFi and using my existing non Xfinity modem?

Also this link does now work currently: https://www.xfinity.com/buy/plan/checkout/XFINUDAT

Question

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Updated 

6 days ago

 • Edited

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Accepted Solution

XfinityDemitrius

Official Employee

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2K Messages

5 months ago

Hey @alanalan, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Unlimited Data Plan getting added to the account. I would be more than happy to offer my assistance looking into this further for you.

 

For the public, the Unlimited Data Plan ($30.00/m) can only be added when using an owned modem. When using an Xfinity xFi Gateway ($15.00/m), we would need to upgrade to our Xfinity xFi Complete service ($25.00/m). 

 

We can assist in getting the Unlimited Data Plan added to the account. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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EG

Expert

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112.3K Messages

5 months ago

Concern moved here to the Customer Service help section for assistance 

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XfinityAngie

Official Employee

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1.9K Messages

5 months ago

@alanalan, Thanks so much for allowing me to assist you today with adding unlimited data. We are always happy to help! Take care! 

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user_t72c0g

Visitor

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1 Message

6 days ago

this seems to be a bait and switch which Xfinity is famous for. Non of the links work, the Azure door is broken so you cant get anywhere

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XfinityJamesC

Official Employee

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2.3K Messages

Greetings, @user_t72c0g! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues adding unlimited data, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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