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@XfinityEmilyB wrote: "... FETV moved from a single-definition (SD) channel to high-definition (HD) channel ..." Is the HD channel a QAM feed (CableCard accessible) or an IP feed (not CableCard accessible)? Please be aware that there are 2 kinds of

FETV in Seattle, WA area

FETV was available to me on channel 1077 as of W 7/9 to at least 8:45PM (I recorded Emergency!). By Th 7/10 ~1:10PM, it was gone, because The Rookies didn't record. It's still gone as of ~8:30AM F 7/11. I have a cable card in an HDHomerunPrime tuner and 2 DTAs. 1077 is no longer in the guide on the

Question

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... The TV does not have a card slot for connection ... CableCards only work with devices designed for them. No TV sets have been sold with CableCard slots for over a decade. The only retail "TV Box" I'm aware of is Tivo. There are also a few devic

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1 year ago

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cable card set up information

I have a non-smart TV and received a cable card from Comcast. The TV does not have a card slot for connection. Is there an adapter that can connect the card to an HDMI port? Reason: I would like to eliminate Cable Box rental fees. Note: I do not want to stream with Firestick, Roku, etc.

Question

@XfinityRichard You state that "Xfinity is still supporting existing cable Cards". How can I obtain knowledgeable support for an existing CableCARD? Talking to Xfinity on the phone and having a technician sent to my home has not been successful.&nbs

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7 months ago

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TV service through Cable Card on TiVo has stopped working

All channels display a black screen with the message: "This channel is not authorized. Contact your cable provider for more information V58)". My service is through cable card in my TiVo. I have called Xfinity support and rebooted the TiVo multiple times with no luck in restoring my TV service. How

Question

The short answer is that you cannot (it appears) get a cablecard activated any more -- whether or not you already have one on your account. This happened to me today -- so unless there is a secret phone number for people to call to get cablecards act

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1 month ago

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New TiVo Purchase: Am I still able to move the Cablecards from my old TiVo Roamio Pros to new TiVos?

I have three older TiVo Roamio boxes with M1 cablecards where the Ethernet ports have fried due to recent nearby lightning strike. I wish to replace them with new-to-me TiVo Roamio Pro boxes or new TiVo Edge boxes. I know that Comcast is not issuing new cablecards, but will Comcast re-pair and provi

Question

I just read this in my bill dated 9/22/24 - "Equipment Update: Starting on October 24, 2024, Xfinity will no longer provide new CableCARDs to new or existing customers. If you require newTV equipment, please call 1-800-XFINITY to speak with an agent

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7 months ago

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TV service through Cable Card on TiVo has stopped working

Since yesterday all channels display a black screen with the message: "This channel is not authorized. Contact your cable provider for more information V58)". My service is through cable card in my TiVo. I have reset the TiVo multiple times with no luck in restoring my TV service. How can I get supp

Question

... Is there any way to tell if that is what happened? ... I've been looking for that info ever since I became aware of the date flaw, but have not been able to find it. I can tell you that I have a Tivo Edge using a Technicolor Multi-Stream PowerK

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8 months ago

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TV service through Cable Card on TiVo has stopped working

Since yesterday all channels display a black screen with the message: "This channel is not authorized. Contact your cable provider for more information V58)". My service is through cable card in my TiVo. I have reset the TiVo multiple times with no luck in restoring my TV service. How can I get supp

Question

... cablecards ... arrived in a few days and I installed them ... Be aware that CableCards are an endangered species. See https://www.lightreading.com/cable-technology/cablecard-era-at-comcast-is-drawing-to-a-close. When you Comment on a post (by sc

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11 months ago

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When will I get my cablecards?

Hi, When I setup my new installation I requested 2 cablecards. When the technician arrived and installed the new service he had no idea about the cablecards, although he said it was noted on the service order. He then informed me that I could have them mailed to me or have a tech come out at a later

Question

I am in the SF Bay area and I also got an email stating that the Big 10 network is now included in my Popular TV lineup. However, I can't access the Big 10 network.  I am still using a CableCard and I realize that it might not be available to C

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big 10 network

I just got an e-mail from Xfinity that says I have the BIG-10 network as part of my plan (Ultimate TV package). But when I click on the channel I get a box that says I need a subscription. I called Xfinity yesterday when I first heard the news and was told the ultimate tv package does not include th

Question

Link works now. XFINITY CableCARD activation & pairing

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Xfinity's faulty and failed CableCard pairing process

I have two CableCards working in two different Tivo boxes. I replaced the older Tivo box with a new one. I tried to pair the existing CableCard (which has worked fine for over 10 years) with the new box but the process to do so doesn't work. First, the pairing link hasn't worked for many years (cabl

Question

@XfinityJorge​  I'd love some help to get my TiVo back to working condition.  Is Xfinity offering a new CableCARD or a software push?  Or is Xfinity only offering new Xfinity services like a Xfinity cable box? 

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TV service through Cable Card on TiVo has stopped working

All channels display a black screen with the message: "This channel is not authorized. Contact your cable provider for more information V58)". My service is through cable card in my TiVo. I have called Xfinity support and rebooted the TiVo multiple times with no luck in restoring my TV service. How

Question

Error messages received: From TiVo: V58  This channel is not authorized.- Every now & then I see these messages from Xfinity - (1)"In order to start service for this device call 877-405-2298   or (2) CableCARD Firmware Upgrade

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TV service through Cable Card on TiVo has stopped working

All channels display a black screen with the message: "This channel is not authorized. Contact your cable provider for more information V58)". My service is through cable card in my TiVo. I have called Xfinity support and rebooted the TiVo multiple times with no luck in restoring my TV service. How

Question

... Once I was talking to the right group, which BTW is this number ... Note that the number posted is not a Comcast number, it's a Tivo customer service number. They can be helpful in getting a CableCard paired, but they can't actually do the pair

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2 years ago

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Cablecard activation issues.....

You sent I wanted to relate my recent experience. I spent nearly 3 hours on the phone trying to get a cablecard activated. The automated attendant kept insisting to reset my equipment. I needed an installation of a cablecard. I had all the info I gathered instructions from https://www.xfinity.com/su

Question

... I currently have two cablecards on my account and am having issues with only one ... If the card is a Scientific-Atlanta/Cisco/Technicolor PowerKEY card, it may have died due to a date-related internal flaw. See https://www.lightreading.com

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7 months ago

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Existing Cablecard stopped working

I know that Comcast no longer issues new cablecards. I do have an existing cablecard though (which I have had for many years), but it recently stopping working. I am now receiving “V58 channel not authorized” messages on every channel. This seems like my existing card was removed from your system. I

Question

@XfinityAmandaB​ I finally managed to find someone who knew how to order the cablecards. They arrived in a few days and I installed them yesterday. Installation process is easy if you know how to use cablecards! :-) Thanks for the help.

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When will I get my cablecards?

Hi, When I setup my new installation I requested 2 cablecards. When the technician arrived and installed the new service he had no idea about the cablecards, although he said it was noted on the service order. He then informed me that I could have them mailed to me or have a tech come out at a later

Question

UPDATE: Ch 1350 is live on Stream on my Roku Ultra in 4K Dolby Vision.  No audio, so no way to know about Atmos yet.  Guess I'll be able to compare picture quality between Stream DV and cablecast HDR.

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Olympics 4K, HDR, Dolby Vision, and Atmos

On Monday, NBC Sports announced there would be a 24/7 4K simulcast of USA Network coverage on Xfinity X1. And, the Xfinity support note on 4K UHD just added an Olympics section saying channel 1351 would provide a 4K USA network simulcast starting July 24. Of course, USA network will only have a smal

Question

Thanks. Comcast went over my home cabling several months ago and did an excellent job. I checked the signal strength (via tivo) as you suggested. It is excellent on all channels that I examined. I will need to check when I catch a fault. I will check

 commented 

1 year ago

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How do I get a Tuning Adapter for TiVo

I need a Tuning Adapter from Xfinity because they use Stretched Digital Video (SDV) which has been causing frequent failure to record my favorite channel. According to the TiVo web site, Xfininty has an agreement with TiVo that Xfinity will provide one to me. However, I have not been able to find an

Question

... I'm trying to get my tivo cablecard activated ... What I've always had to do is what the poster in https://forums.xfinity.com/conversations/customer-service/cablecard-activation-site-unreachable/64694d9c61f60420f4d7fc5d?commentId=646a1562ae2d9

 commented 

2 years ago

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Cablecard Activation

I'm having the same issue that numerous people have listed. I'm trying to get my tivo cablecard activated and it seems no one at Xfinity has any idea. In the past eventually i would get through to the cablecard department and they would easily resolve any issue. But unfortunately that number (and pe

Question

Like many others, I am unable to access the CableCARD activation web site ... Even when the site was accessible years ago, it never worked for me. What I've always had to do is what the poster in https://forums.xfinity.com/conversations/nonx1-serv

 commented 

2 years ago

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CableCARD activation site unreachable

Like many others, I am unable to access the CableCARD activation web site: https://cablecardactivation.xsp.comcast.net/ I know what the problem is: Comcast screwed up the DNS for their own server. cablecardactivation.xsp.comcast.net is a CNAME record pointing to cablecardactivation.g.app.cloud.comca

Question

... Have you tried calling that number to see where it goes? Three years ago I asked a Comcast employee in https://forums.xfinity.com/conversations/nonx1-service/cablecard-not-authorized-after-service-transfer-to-new-address/602daf78c5375f08cd0d26

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2 years ago

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Cable Card not fully activated

​I had a cable card for years, and one day it seems the host id changed (according to the Comcast person.) So after an hour of her trying to fix it, she had me exchange the card at the store.​ I kept telling her they usually delete the card and put it back in since this happens from time to time, bu

Question

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Lack of OOB Lock

So my cablecard in my silcondust homerun now shows there is no OOB Lock and intermittantly does not work. Is this a problem with the cablecard typically?

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