Xfinity's faulty and failed CableCard pairing process
I have two CableCards working in two different Tivo boxes. I replaced the older Tivo box with a new one. I tried to pair the existing CableCard (which has worked fine for over 10 years) with the new box but the process to do so doesn't work. First, the pairing link hasn't worked for many years (cablecardactivation.xsp.comcast.net). So I called the number provided by Xfinity (877-405-2298) and was processed through three rep who had no idea what to do. One rep told me that CableCard pairing cannot be done via phone reps, only a technician can do that at my home. So now I must wait for the tech to come here to do what I know can be done vai a knowledgeable rep. The problem is the reps are not equipped with that information. I pay over $200 per month and have been a Comcast/Xfinity customer for 30 years. This is very poor service.