Frequent Visitor
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9 Messages
CableCARD activation site unreachable
Like many others, I am unable to access the CableCARD activation web site: https://cablecardactivation.xsp.comcast.net/
I know what the problem is: Comcast screwed up the DNS for their own server.
cablecardactivation.xsp.comcast.net is a CNAME record pointing to cablecardactivation.g.app.cloud.comcast.net.
cablecardactivation.g.app.cloud.comcast.net is an A record pointing to 10.54.190.245.
10.0.0.0/8 is unrouteable private address space.
If you know anything about TCP/IP networking, you'll instantly recognize the problem.
If you don't, please forward my message to somebody who does.
Accepted Solution
jpm42
Frequent Visitor
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9 Messages
2 years ago
@BruceW wrote:
I got lucky. First rep I spoke to was clueless, but they knew enough to know they didn't know, and forwarded me to somebody who could help. Second rep handled the activation.
Problem solved with one call. Overall I'd call it a successful customer service interaction. In my 20+ years as a Comcast customer, such successes have been rare, and should be celebrated when they occur! :-)
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
Even when the site was accessible years ago, it never worked for me. What I've always had to do is what the poster in https://forums.xfinity.com/conversations/nonx1-service/cablecard-activation-page-not-working-new-thread/642b71a94d04032f946151e6?commentId=642e16990edf624dbe0a21d2&replyId=6434d76d0edf624dbe0ab419 did: keep trying, and trying, and trying until you get a phone or chat rep who knows how to activate a CableCard. Where CableCards are concerned most Comcast reps simply do not know what they are doing, or are deliberately trying to kill off CableCards and the devices that use them.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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CCJennifer
Problem Solver
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743 Messages
2 years ago
@jpm42 We appreciate you reaching out and your feedback. I'm glad to hear that you were able to get your cable card activated with customer service!
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