I have been unsuccessful porting over all 5 of my mobile lines to Xfinity. I'm bringing my own devices. All are compatible. I have spent hours on the phone only to have the person on the other end say they can't help me or do you have a relative with an account. SERIOUSLY? I moved our internet from

My account appears to not be loading correctly on the Xfinity web page. Thing such as communication settings have outlines where choices should be but they never populate. According to the online documentation there should be radio buttons and places to enter text. Example "Account communications" t

Consistently (at least 2-3x per day), I experience an "unstable" internet connection while on a Zoom/GoogleMeet call. It has been an on-going issue for several weeks now. I've checked my equipment and can't find any issues, speed tests "to my property" are strong, and there are no reported outages.

Using the app when I try to activate it just says "something went wrong" and never goes further. I spoke to customer support and they claimed my new gateway was too old, so fine, I went and traded it in for a new one. Same problem. So I now have the newest model and the Xfinity app is updated. No lu

Our service has been out since Monday February 23, 2026. It is now Friday. We cannot get any updates beyond "we are aware of an outage" and "service e will be restored as soon as possible". We cannot speak to a person to fet any sort of idea how long we can expect to be without phone, cable or inter

I signed the Internet plan for 24 months effective from Apr 07, 2022 to Apr 06, 2024. This month the monthly pay was increased without my knowledge. I checked the plan in my account, looked like the plan had been changed with a new expiry date Apr 15, 2024. What happened?

I have only just noticed how HOT my XG1 v4 box is getting. Even the cable connection is almost a burner. The bottom of the unit is the hottest. I have moved it so it is on top of the tv unit but it is still very Hot. I have had no issues but just how hot is it supposed to get.

The pedestal at the end of our driveway has been damaged, and the cable wiring is now exposed to the elements. Currently, we are still receiving service.

We have a 400 Mbps Comcast service, using a WiFi 6 router, and a Net Gear 2 GB cable modem, fast equipment. Measuring at the router, next to it, using the Infinity Speed Test, the 5.0 GHz network is blazing fast, always over 400 GHz service level. However, the 2.4 GHz network barely can manage 100 M

Hello, I have been trying to resolve a credit card charge from Xfinity for some time now. The charge was applied to my card on 6/1/25. I have so far done the following: Called Xfinity several times, they have always said it would be corrected and to this date has not. Tried Xfinity chat, useless! Go

My CBS shows no longer have smart resume when I record them. Why is this? I went in and turned it off then on again.

My promotion is coming to an end in a couple weeks. Looking to see what promotion options are available.

My last name is misspelled on the bill. It is correct on the app, but the statement shows the incorrect name. I couldn't find any option to correct it myself.

I just set up a new ASUS RT-AX88U wireless router, which happens to support WAN link aggregation (and dual WAN as well). I'm using an Arris T25 eMTA and have 1.2 Gbps internet service. The fastest speed I've ever had up til now (via Speedtest) is 946 Mbps down/42 Mbps up. I read up a bit on this and

I need to cancel service at my old apartment

Sent a direct message to xfinity support and getting no reply. What could possibly be wrong.

I had an appointment to install service in a new location and when the technician arrived he installed a new modem and took the old one. I am now getting notifications from xfinity to return the old modem.

Jan Billing increased by $60.00 a month and is unsustainable. I assume because a 2-year agreement ended. 20+ year customer. Chat doesn't work to discuss this. Can someone on this team reach out.

Hi, I have contacted by several methods (in person, phone and email) to have the home security removed from my account since the person who came to install suggested it might not be right for my particular home (drilling large holes in different spots, window sensors in places that might malfunction

Talked to technical person about 2.4 GHZ WiFi connection for security camera. I show only the 5. He did not know which line was the 5 and which was the 2.4. After “figuring it out” he had me change the name for WiFi and PW. Went to connect the camera and my WiFi with a new name is 5 GHZ. now what do