2 Messages
Porting Mobile Lines
I have been unsuccessful porting over all 5 of my mobile lines to Xfinity. I'm bringing my own devices. All are compatible. I have spent hours on the phone only to have the person on the other end say they can't help me or do you have a relative with an account. SERIOUSLY? I moved our internet from AT&T to Xfinity and now have moved 3 of 5 lines. I get this error message when trying to port the other 2 lines: "You're over the total number of lines available to you." I'm thinking about going back to AT&T, but wanted everything under one carrier. Xfinity customer service seems to all outside the US and they have limited authority to fix anything.
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Accepted Solution
XfinityKassie
Official Employee
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1.3K Messages
1 year ago
@texohmnm You are most welcome! I know it didn't go as smooth as either one of us would have hoped, I'm happy to hear you were able to get this resolved. Should you need support in the future, we are here to assist you in any way we can. I hope you have a fantastic rest of the day!
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XfinityKassie
Official Employee
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1.3K Messages
1 year ago
@texohmnm Good morning! Thank you for reaching out to our Community Forums Team to bring this to our attention. I can see how not having all your lines ported over would be frustrating. I would be delighted to assist you in getting the support you in need to finish up getting your lines ported. Have you tried using the text or chat functions?
Text Message: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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