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user_hj921l, I can see this has been frustrating for everyone in the thread. The list of compatible Samsung TVs can be found here: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements, and I don't see the Frame is currently listed. Is

App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166.  I uninstalled the app, and reinstalled.  I receive the same error each time I try to get into the app.  I have had A LOT of problems with the Xfinity app

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My issue is on the dvr as i want to watch them on my TV of course. I cannot access the streaming apps from the voice control. When i try it says check back later. AppleTV+ doesnt appear as an app and curiosity stream says "subscribe ". there is no ab

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APPS-04154 Error

I cannot use the new streaming services I signed up for. Everytime i attempt to use on my DVR i get this error APPS-04154 error asking me to check back later. There is ZERO way to contact Xfinity support. The self help bot sends me in circles. I've made 3 separate posts about this here hoping some

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Hello! You are at the right place for further assistance with your address. I appreciate that you are interested in our service and will do all that I can to help. What is the new address including the letter?

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Unit issue

I'm moving to a new address but the exact unit number does not show up. There are multiple units with the same number the differentiate them with a letter. Only the number shows.

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@user_c2ha52​ whole heartedly agree. Have never dealt with a customer service team so horrible.  

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How do I get help from a live person?

Please give me step-by-step instructions to contact somebody over the phone

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Unit issue

I'm moving to a new address but the exact unit number does not show up. There are multiple units with the same number the differentiate them with a letter. Only the number shows.

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This is not the experience we want, user_x9w9zv. What device are you using that is having an issue with the Paramount+ app? Have you tried troubleshooting using the Xfinity app? It works great and is easy to use.

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Xfinity Billing and Account Web Site

Why is the Xfinity Billing and Account Web Site so slow? It loads forever and has been like this for years. The phone apps are not much better. This is on a desktop computer and it does not matter if I am at home or work. It is always slow.

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Hi user_gupcv8, thank you for taking the time to create this post. We do ask that you first create a public post before sending a DM. I can certainly help with any concerns you're having. Can you please share those background details here?  

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Billing

I just tried to send you a detailed issue I’m having with customer service. When I went to send it , I received some stupid “Opps” message and it disappeared. what is wrong with Xfinity and the lack of customer service. I will try and send this message but I’m sure it will get delegated again. 

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@user_94syxe, I'm so happy we were able to get you fully taken care of tonight and you were a pleasure to assit. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member wil

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Duplicate new line charge

Hi, since the eSIM card feature is not available on my iPhone 11, I don’t need it anymore, and I’ve already activated the physical card [Edited: "Personal Information"]. There’s still a reminder to activate it though. Pls. refund the new line charge $25 for the eSIM card and cancel

Question

Hi there, user_kbe5n0! We would be happy to further help with getting service set up at a new address. I apologize that is giving you trouble.  Please send us a direct message with your full name and complete service address to “Xfinity Su

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Can't log in

Everytime I log in I am automatically logged out. I'm have tried clearing my cache and history and using the xfinity app. When I try to log in on the app it says access not authorized you signed in successfully but must be an xfinity user to enjoy this service. I am trying to set up service at a new

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Hey there! user_vtehyv Thanks for posting on our community forums. I'm sorry to hear you're experiencing a similar issue and would like to help. Is this only happening with your Apple devices? Did you try uninstalling and reinstalling the app? Is you

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Audio issues with iOS and stream app

I have been having issues with audio cutting in and out. Spoke with a rep that stated there is an issue with iOS and the stream application. Is this being worked on?

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Why are Xfinity services on my new super-fast internet SO S L O W? It is a poor program, and doing anything like setting up Paramount+ takes hours. Then they say they have a problem. [Edited: "Inflammatory"]

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Xfinity Billing and Account Web Site

Why is the Xfinity Billing and Account Web Site so slow? It loads forever and has been like this for years. The phone apps are not much better. This is on a desktop computer and it does not matter if I am at home or work. It is always slow.

Question

Can't log in

Everytime I log in I am automatically logged out. I'm have tried clearing my cache and history and using the xfinity app. When I try to log in on the app it says access not authorized you signed in successfully but must be an xfinity user to enjoy this service. I am trying to set up service at a new

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Good evening user_g7ru1h! Thank you for taking the time to reach out through our Xfinity Community Forums. I certainly can understand the frustration if you are experiencing some issues, but we are more than happy to assist. I do have a few questions

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APPS-04154 Error

I cannot use the new streaming services I signed up for. Everytime i attempt to use on my DVR i get this error APPS-04154 error asking me to check back later. There is ZERO way to contact Xfinity support. The self help bot sends me in circles. I've made 3 separate posts about this here hoping some

Question

Billing

I just tried to send you a detailed issue I’m having with customer service. When I went to send it , I received some stupid “Opps” message and it disappeared. what is wrong with Xfinity and the lack of customer service. I will try and send this message but I’m sure it will get delegated again. 

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user_gzttnb, I appreciate you taking the time to share that context. Are you only seeing the connection issue on a specific device? If so, are you using a VPN as well? Those active service interruptions would be instances when our network mainteance

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Xfinity internet outages every single day

In the past few days, we started experiencing outages every day. Now, Xfinity does not even allow me to claim a credit as I maxed out - it only lets me get a $5 credit for 2 days. But this disruption costs us significant damage - we all work from home and are losing business. What is going on? Is th

Question

I've tested using both my phone and my desktop. I've tested my desktop with and without an ethernet cable, both tests gave similar results. Average speeds of 200 to 250 maps from Google, Fast.com, Xfinity website and app, and Speedtest.net. The app

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Paid for 1.1 Gbps, only getting ~135Mbps??

I have an XB8 Modem (renting from Comcast) plugged directly into the Coax cable going out to the street, no amps or splitters in the way. I've tested from multiple sites on any device that can hit a web browser and I'm seeing speed ranges from 90-150Mbps. I am standing directly next to the device wi

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