Xfinity Community Forum

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I have spent 8 hours trying to access the Xfinity Stream app to no avail. I have uninstalled, reinstalled and unplug my TV. I finally got thru to a tech support person who said the problem was my TV, not Xfinity. However, I also have an Amazon Fire S

user_vysijb

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5 hours ago

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App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app

Question

Good evening, user_97wbpn! We are happy to help further with your line. I apologize that is giving you trouble! Were you previously able to make calls in all areas of your apartment and that recently changed or has this been an ongoing issue? For the

XfinityRay

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5 hours ago

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Internet service

I am having trouble with phone calls. Only can talk in one area of the apartment. Also my apps won’t load because it is saying I am not connected to the internet.

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Spent an hour on live chat and the agent didn’t know this was going on. The app is going through an update. ridiculous

user_qpokso

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5 hours ago

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U

Error Code TVAPP-00166

I am trying to login to the xfinity stream app on my Samsung smart TV via my phone, it says success on my phone but on the TV a pop up appears saying something went wrong, error: TVAPP-00166

Question

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Same issue for me here in Atlanta, GA. Its been over 4 hours, I've uninstalled, reinstalled and no luck. Its happening on my Samsung TV. No issue with my LG

user_2hdzjp

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5 hours ago

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U

App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app

Question

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Internet service

I am having trouble with phone calls. Only can talk in one area of the apartment. Also my apps won’t load because it is saying I am not connected to the internet.

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Customer Service

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emails disappeared

Hi. I have noticed that my emails dating back years have all been randomly deleted. I have no more emails prior to 1/23/2025. I checked the deleted and trash, and nothing is recoverable. Thanks.

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Email

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cancel service

I need to cancel my service as soon as possible. almost 4 days I called the xfinity number to talk or chat with an agent and no one available to help me.

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Your Home Network

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C

Hello! I experienced another drop today, this one for few hours. Once the connection came back up, the modem did not seem to have any uncorrectables, but the drops still continued - and the channels that were not locked previously remained not locked

colonelpanic

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5 hours ago

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Issues With Connection Drops After Xfinity Maintenance

Hello! I recently received a message about some necessary network maintenance that Xfinity would be doing in my area on Friday 3/28. I was not having any connectivity issues at the time, and my connection was rock solid. The maintenance was completed within a few hours. After that point, I started t

Question

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Getting the same error

user_qpokso

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5 hours ago

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1

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Error Code TVAPP-00166

I am trying to login to the xfinity stream app on my Samsung smart TV via my phone, it says success on my phone but on the TV a pop up appears saying something went wrong, error: TVAPP-00166

Question

Hello @marskem, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different)

XfinityChelseaB

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5 hours ago

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DVR recording with audio description

SNL recorded with audio description and there’s no way to turn it off. It’s really annoying and the audio is horrible. I checked the settings and it’s not turned on.

Question

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Hi @user_qw5nkr is your arris g34 working properly? I also have g34 but recently I am having a lot of internet dropping issues where modem keeps restarting every hour or so.

user_qbggw0

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5 hours ago

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G34 modem compatible?

Hello, Is the g34 arris modem compatible with xfinity? I only see the g36 on the list and it's $100 more.

Question

For the privacy and security of your payment information, we are unable to change, edit, or modify your payment information @user_0264c2 . Have you attempted to put in different payment information such as a debit/credit card to see if it's accepted?

XfinityDemitrius

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5 hours ago

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can't update payment method

I went to the page and entered a new routing # and bank member #, both of which had changed because my credit union and another had merged, but when I tried to submit, the message reads "we are unable to process your payment. Please contact [Edited: Personal Information] for assistance or try anothe

Question

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I am having the same issue on Samsung TV in Indiana. Xfinity app works on my phone and ipad but not TV.

user_jj47h6

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5 hours ago

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App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app

Question

I have the same. Newer unit is working. The one I bought in about 2020 is not.

datkinson823

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5 hours ago

to the conversation:

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U

App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app

Question

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Same my 75 inch Samsung frame been working for years asked me to sign in again today and tvapp-00166 Started 4/1/2025 this is worst April fools joke

user_jdvf44

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5 hours ago

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U

App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app

Question

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Same issue. Samsung in Illinois

user_0afba2

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5 hours ago

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U

App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app

Question

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I don’t care the mumbo-jumbo and how you say it works. Just do the right thing and get it done!

user_ok5fln

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5 hours ago

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yes network

If Comcast does not have a deal with the Gotham app, why can I not stream the game from the xfinity stream app unless I am at home? This is extemely unfair. If you guys are not going to allow costomers use the Gotham app we should be able to stream Yankee games from anywhere. I'm really upset and co

Question

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Happening in Tennessee too but only on my Samsung Projector

user_5d16f5

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5 hours ago

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U

App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app

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Fanduel Sports Network Detroit

Why am I not able to watch this channel? I live in the metro detroit area and have an upgraded sports package. I tried chatting with an agent on the xfinity app but you can't get past the auto assistant to actually talk to someone

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Channels and Programming

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This happened to me 3 years ago and again today. It was an issue with the model of Samsung tv and the app. They had to resolve the issue with Samsung themselves. It took weeks.

user_a3l5nu

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5 hours ago

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U

App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app

Question