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Alexa Skill to Control Xfinity TV

When will Comcast provide an Alexa Skill to control Xfinity TV. The “award winning voice remote” story is wearing thin.  It’s past time for Comcast to create even basic skills to work with Alexa and Google.

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 • Non-X1 Service

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Is there any resolution? Apple TV works on my DVR box but none of the other 4k flex boxes. It displays the Apple logo and then it goes black.

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Apple TV not loading

I just got a flex box and am trying to get Apple TV to work. I can launch the app and it displays the Apple TV logo but then goes black and never gives me the option to log in. I have restarted the flex box and that does not work. How do I get Apple TV to work on this?

Question

Comcast really needs to address this gap. They tout their voice remote as the answer but other major content providers have enable Amazon, Google and other skills for their services.  Comcast is way behind here.

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Follow-Up: Trying to use Alexa voice assistant to control Xfinity cable box and change channels

This is a follow-up to a previous post I did. Basically, my desire is to be able to use a voice assistant such as Alexa to control my Xfinity cable box. (I have an XR15 remote). Anyway, I recently purchased a BroadLink RM4 Pro device. In the BroadLink app, I was able to try to get it to “learn” m

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Hello, thank you for reaching out to us. You should be able to view up to 12-months worth of billing history in your My Account App. Once you login click on "View bill details & history". Let us know if this helps.

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Billing Statements from Previous Address

I moved 6 months ago and kept the same Xfinity account, but I can't view billing statements from my previous address. I'm hoping to get statements from January through May of 2022, since my job recently decided it would reimburse for wifi during mandatory work from home. Is there any way I can get t

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WiFi keeps dropping and reconnecting every ~2 hours, “MDD Message Timeout”, “Started Unicast Maintenance Ranging”

Hello. I am currently on a 300MBPS plan with Xfinity and I have been using it with a NETGEAR C6220 for over a year now and never had any issues. Suddenly, over the past few days, I noticed that every 2 hours, the WiFi would drop off for like a minute and then automatically come back on. The timing

Question

 • Your Home Network

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@user_313317​ This morning I reported the issue to the BBB.

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spike in data use

I have had a sudden spike in data use. Last month we went over the 1.2 tb cap, but the fee was waived. This month, we have already exceeded 75%. After looking through these forums, I found many people having the same issue and a security number was listed. I called the number. Abby tried top get me

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I'm so sorry to hear about this experience, @user_308525! We can definitely turn this around and get you the information you're looking for. At this point, are you only looking for the channels included in the More Sports and Entertainment package?

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New web site issues

The so called new website is one of the most difficult websites to use IMHO. sometimes I can sign in sometimes not.  Sometimes I get in, try to go to one of the areas under "my account" and it requires me to sign in again, if I try another area it then asks me to sign in again. if I go to the

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Thanks for taking the time to let us know what issues you're having with making changes @user_85a9ea. We can help with this right here! When I click that link, it takes me to a page that states there is already an order in progress. Do you happen to

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DFPLN1010 https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN1010

THE "CHANGE PLAN" BUTTON DOES NOT WORK. IS THIS DELIBERATE? IT IS VERY FRUSTRATING! THE "CHANGE PLAN" BUTTON LINKS TO THIS: https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN1010 DFPLN1010 

Question

Billing Statements from Previous Address

I moved 6 months ago and kept the same Xfinity account, but I can't view billing statements from my previous address. I'm hoping to get statements from January through May of 2022, since my job recently decided it would reimburse for wifi during mandatory work from home. Is there any way I can get t

Question

 • Billing

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I was using my tv for two years then one day it was a no-go. so it's not the tv... it's the app.  

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Xfinity Stream App not Casting to VIZIO TV with built in Chromecast

I have been streaming live TV to my Vizio TV for months. Last night, I tried to cast. It connects, and if I'm fast enough will connect the show I want to watch, but after 25 seconds, it disconnects and returns to the home screen. I have power cycled my phone, modem, router, and my TV, and eve

Question

DFPLN1010 https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN1010

THE "CHANGE PLAN" BUTTON DOES NOT WORK. IS THIS DELIBERATE? IT IS VERY FRUSTRATING! THE "CHANGE PLAN" BUTTON LINKS TO THIS: https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN1010 DFPLN1010 

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 • Customer Service

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I have just spent over 2 hours to update an auto pay credit card and also never was able to find out what channels are on the more sports and entertainment package in my area. Employees were nice enough when I could finally get a real person. I just

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New web site issues

The so called new website is one of the most difficult websites to use IMHO. sometimes I can sign in sometimes not.  Sometimes I get in, try to go to one of the areas under "my account" and it requires me to sign in again, if I try another area it then asks me to sign in again. if I go to the

Question

Are there any truly helpful agents at Xfinity? 

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Xfinity Stream App not Casting to VIZIO TV with built in Chromecast

I have been streaming live TV to my Vizio TV for months. Last night, I tried to cast. It connects, and if I'm fast enough will connect the show I want to watch, but after 25 seconds, it disconnects and returns to the home screen. I have power cycled my phone, modem, router, and my TV, and eve

Question

@XfinityRose​ Really? That's misbehaving app 101!! Are there any truly helpful agents at Xfinity?  

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Xfinity Stream App not Casting to VIZIO TV with built in Chromecast

I have been streaming live TV to my Vizio TV for months. Last night, I tried to cast. It connects, and if I'm fast enough will connect the show I want to watch, but after 25 seconds, it disconnects and returns to the home screen. I have power cycled my phone, modem, router, and my TV, and eve

Question

Two local channels ... picture is pixalated and the sound is broken and badly distorted. ... Pixelation and sounds problems happen when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of

 commented 

4 hours ago

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Bad transmission on two local channels

Two local channels are not being broadcast properly. The picture is pixalated and the sound is broken and badly distorted. This is affecting both of my tvs, one of which is connected to a dvr, and one which is connected to an auxiliary box. All other channels appear to be fine.

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@user_ef7c2b​ side load apps

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Xfinity Stream App not Casting to VIZIO TV with built in Chromecast

I have been streaming live TV to my Vizio TV for months. Last night, I tried to cast. It connects, and if I'm fast enough will connect the show I want to watch, but after 25 seconds, it disconnects and returns to the home screen. I have power cycled my phone, modem, router, and my TV, and eve

Question

... I want to use a tester that is closest to how the Comcast email filter processing ... In response to the question "What regex syntax does webmail use?", employee @XfinityGabrielS wrote: "That is based on the sieve specification here: https://d

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4 hours ago

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What is the source of the built-in Regex processor so that I can test out regex expressions for functionality?

Hello.. I have been trying different email filter capabilities off the Sender/From field using Regex strings and have had some success. I think I could improve that success if I knew where the Regex expression analyzer that is built into the Email filter subsystem so that I know what to test and

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Hey there, @user_5d89c4. Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arra

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Internet outage - no restoration time TX

My internet has been down since 8:30 am. It’s a workday and I rely on your service to wfh. There’s no estimated restoration time, it was 10:11am but alas here I am still without it. Can you please give your customers more transparency on what’s going on/ why the outage is occurring so we know if we

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You live there. If you checked the news, you would know wires and trees are down.in many areas because of freezing rain. It's hard for them to give you an estimate in those conditions.

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Internet outage - no restoration time TX

My internet has been down since 8:30 am. It’s a workday and I rely on your service to wfh. There’s no estimated restoration time, it was 10:11am but alas here I am still without it. Can you please give your customers more transparency on what’s going on/ why the outage is occurring so we know if we

Question

Internet outage - no restoration time TX

My internet has been down since 8:30 am. It’s a workday and I rely on your service to wfh. There’s no estimated restoration time, it was 10:11am but alas here I am still without it. Can you please give your customers more transparency on what’s going on/ why the outage is occurring so we know if we

Question

 • Customer Service

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