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XG1v4 Quit Working, Need Replacement
My XG1v4 has become totally inoperative, and is now stuck in a loop on the first welcome screen. Can you please send me a replacement? Thanks!
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X1
user_5w4ghe is this specifically regarding a FOX Nation subscription? We'd love to help in removing this for you if you have it for free elsewhere. Please send a direct message by clicking the chat icon in the upper right corner of the p
Help
I am old school and need to talk to a live person instead of wasting precious time with a bot that doesn’t resolve my questions
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Unreturned TV Box Billing
We had Xfinity at another residence 2 years ago, we have since then cancelled the service at that address. We are getting charged for an unreturned tv box, we believe to have returned the box when we cancelled it, but we certainly do not have it now. How do we go about paying it off or get it remove
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Billing
Fix your severs!
How do i pay for gig speed and only get 1mbps when downloading
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Your Home Network
I applied for fox nation for 1 year free. When I went on tv it wouldn’t sinc so hit subscribe to get into the app. Help
Help
I am old school and need to talk to a live person instead of wasting precious time with a bot that doesn’t resolve my questions
Question
I need to cancel a service payment as I am getting it free as a retired vet
Help
I am old school and need to talk to a live person instead of wasting precious time with a bot that doesn’t resolve my questions
Question
@Sunnyinging Welcome to our community forum and thank you @Again for jumping in with your helpful insight :). What are the terms of the gift card promotion when you view your contract online? In most cases, service needs to remain active and the acco
Deceptive $200 Gift Card Issue with Xfinity Internet Plan
I signed up for the 1100 Mbps Internet plan on 3/18, and during the sign-up process, the agent explicitly stated that I would receive a $200 gift card as part of the offer. This promotion was a key factor in my decision to proceed with the plan. However, despite multiple assurances from different ag
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Thanks for your post, user_ye3gvh. We're sorry to hear about your experience and would like to help turn this around. We can connect you with one of our Xfinity Mobile Executive specialists for further assistance. Could you please send our team a Dir
Complaint Regarding Misrepresented Trade-In Promotion for Mobile Account
Dear Xfinity Customer Service Team, I am writing to formally complain about an issue I encountered when transferring my three phone lines to Xfinity Mobile in early March 2025. Specifically, this concerns my line ending in x188 and a promotion I was promised during the signup process over th
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user_m45moj Thank you so much for reaching out to us here today with your concerns! I know how stressfull it can be when a credit card gets hacked, I am sorry to hear you are experiencing that! To view your Xfinity billing due date online, sign in to
Speak to a human
I need to speak to a human. I’m done being [Edited: "Language"] around by this company
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Thank you for reaching out to us here @user_7ce9f5. I would be happy to look into the options we have available for your service from here for you. Could you send me a direct message with the full name and complete address for your service? To send
Unhelpful Customer Service
I am nearing the end of my 2 year promotional rate on my current internet service. About a year in, I contacted customer service and was told when my promotional rate expires, I can contact customer support shortly before that and get it extended. I saved that chat transcript as proof of that intera
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Unhelpful Customer Service
I am nearing the end of my 2 year promotional rate on my current internet service. About a year in, I contacted customer service and was told when my promotional rate expires, I can contact customer support shortly before that and get it extended. I saved that chat transcript as proof of that intera
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Customer Service
no it was not. This is after several tries to get this matter taken care of my credit card has been canceled due to being hacked. I will not receive a new credit card until around April 7. I don’t know when you will bill me for this month, but I woul
Speak to a human
I need to speak to a human. I’m done being [Edited: "Language"] around by this company
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SF South Bay Area - Service has gone from bad to unusable since 3/28 - 3/29 all day outage
I am deeply frustrated about the increasingly unreliable Xfinity internet service I have experienced over the past several years, across multiple residential locations. While I understand that occasional disruptions are inevitable, the frequency and severity of recent outages have become untenable.
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Your Home Network
I don't appear to be able to configure my Wi-Fi network using your web interface either. When I try, I get a page that says: WiFi credential settings are currently unavailable We cannot display your
Xfinity App not showing WiFi and Services tabs after 4 days of using new XFi Gateway modem
This app has issues. I am STILL not seeing the WiFi and Services tab 4 days after installing my new XFi Gateway. I can't configure my network, change my password, anything. This is after TWO in store visits where the Xfinity employee assured me that it would show up after no more than t
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user_duczb4 - Hello, thank you for joining the Xfinity Forums community! If you need a new phone number from Xfinity Mobile, we're here to help. If you're already using your Xfinity Mobile phone, call (888) 936-4968 and we can give you a ne
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change my number
I need to change my cell phone number
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