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@rylock317, understood, I get why this is important and why you've put so much effort into these applications. Have you also completed the approval process through the National Verifier?

ACP ISSUES

I have submitted my ACP application through the Xfinity site multiple times, all saying it would be active in 3-5 business days. However, I have still not been approved or received my bill credits. This has been going on for over a month and I think I’ve submitted my application ID at least 3 times.

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I did the unlink and now I have nothing about the other account. And get error messages when trying to re-link: "We are having some trouble connecting to My Account".  So I will try the Direct Message with my name and address as you requested a

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Billing history for linked inactive account (prior address)

Please help me access the billing history from my account from my prior residence address. I see the linked account, marked inactive, but don't see any way to get the billing history.  Thanks.

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Amazon Prime app via Comcast tv - cannot see saved or favorites

Once one gets into the Amazon Prime App via Xfinity/Comcast (DVR, or probably via a smart tv too), how does one find saved Amazon Prime movies or playlists. Or at least, does anyone know how to search for anything in the Amazon Prime App served up via Xfinity/Comast? Seems to just be scrolling and s

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Yes, each time I get a confirmation email from Xfinity stating that the ACP application is in progress and pending. I have three separate order confirmations with the same thing dating back to October.

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ACP ISSUES

I have submitted my ACP application through the Xfinity site multiple times, all saying it would be active in 3-5 business days. However, I have still not been approved or received my bill credits. This has been going on for over a month and I think I’ve submitted my application ID at least 3 times.

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@user_793642 Upon review, that is currently the only information I found as the previous agent replied with. You may have to reach out to Netflix for further assistance.

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How do you delete Netflix movie notifications when using the Xfinity box?

I have several movies listed in the Netflix Notification area. I've either added these to my list or watched them & want to delete them from the notifications. Searching brings up how to turn off Xfinity Notifications but I don't want to do that. I want to delete old notifications that are not

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@user_mufknt​ This is the exact issue I'm having. After service restoration, the issue appeared.

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Requires Xfinity Internet Error on Apps

Today we started getting an error message when we try to access Apps on on main cable box. When you select an App, say Netflix, we get an error that states:  "This feature requires Xfinity Internet".  We have Xfinity Internet and it is working fine.  This is only on the main box as a

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They way XFINITY did this disrupted thousands of lives with no explanation. It is negligence. XFINITY will try to jedi-mind trick you by saying "I understand this must be very frustrating.  I would be frustrated also.  We apologize for th

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Cannot Reset Password

My wife tried to access her email this afternoon and was directed to reset her password. She was directed to a screen that only says: "Need help resetting your password? You can reset your password by connecting to your home WiFi network and visiting xfinity.com/password. If you still need help,

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@XfinityDanielD​ Finally a possible resolution that makes sense. I can make time for 10 minutes. Please let me know when so I can make myself available. Thank you

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Xfinity App Only Showing 3 Icons (Overview, Services,Account)

Every since I went to the Xfinity store to add the MAC address for my own modem, the app has been useless every since with only limited access. Furthermore, none of the devices appear such as the cable boxes and modem. Also under services, only tv and streaming appears no internet service appear und

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Hey there @genec123, I hope you're having a great start to your weekend so far. Your career sounds amazing, congratulations on your accomplishments in those industries 🙌. I know those subtle features are pretty nice, so I want to make sure you're ab

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30 second skip

I’ve tried every remedy I could find on the internet and forums to change my X1 to 30 second skip instead of the 5 minute skip to no avail. Replugged the box several times, tried exit thrice followed by 0030 and 0500 many times. All I get is the channel select screen. Yesterday I replaced the 4k dvr

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Oh good, I’m glad to hear a temporary solution was found! Wanting a credit is completely understandable, and our team would love to assist with crediting your account @user_xs3j8f! Could you please send our team a direct message with your full name a

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Service issues and credit request

I have been having intermittent losses of both internet and TV services for more than a month. I have had to replace 2 set top boxes and Internet modem. The problems continue. I have not had service since early Tuesday morning. I have an appointment for a tech to come out today. Because the services

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The notifications were not unwanted when I chose to be notified. They did their job & now need to be deleted. Your instructions seem to indicate I can change settings & stop the notifications, but I don't want to stop future notifications. I

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How do you delete Netflix movie notifications when using the Xfinity box?

I have several movies listed in the Netflix Notification area. I've either added these to my list or watched them & want to delete them from the notifications. Searching brings up how to turn off Xfinity Notifications but I don't want to do that. I want to delete old notifications that are not

Question

The issue has been temporarily handled with a temporary use of a drop line from the building next door. He indicated that a new permanent drop line from the pole will need to be installed at some point. He said that there will be a follow up but tha

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Service issues and credit request

I have been having intermittent losses of both internet and TV services for more than a month. I have had to replace 2 set top boxes and Internet modem. The problems continue. I have not had service since early Tuesday morning. I have an appointment for a tech to come out today. Because the services

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Greetings Folks, How is it possible to log in to this forum if your password must be reset? Is it possible to have two passwords? One for email and one for the forum? Thanks

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secondary user's email needs to be recovered - can anyone advise how to handle this when I call in (have been on two chats for hours)

If anyone could help me, it would be greatly appreciated. I am locked out of my comcast email account (have had for many years as a secondary user). I somehow never set up a phone/alt email, so every time I try to reset the password it tells me have the primary user reset it. However, my email is no

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This discussion is a little more than strange. I too want to program my remote to skip forward 30 seconds.  A bigger question is who or why would it be deemed to be appropriate to have a 5 minute skip?  Plus the discussion of “exit, exit,

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30 second skip

I’ve tried every remedy I could find on the internet and forums to change my X1 to 30 second skip instead of the 5 minute skip to no avail. Replugged the box several times, tried exit thrice followed by 0030 and 0500 many times. All I get is the channel select screen. Yesterday I replaced the 4k dvr

Question

Hello, @user_yva1uf. Thanks for reahing our team on Forums regarding your mobile services. That's certainly not the experience we want you to have. Please send a DM with your full name and address to get started.

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Worse mobile customer service ever!!!!

Worse customer service ever. No one can help. Everyone is clueless there. I screen shot every online chat I had with them. In the past 3 days. Promo code for an Apple Watch in my rewards says invalid and no one can fix it. Everyone is clueless and not helpful. 

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Hello @rylock317, thanks for reaching out to our forum for help with your ACP concerns. That's an awesome program, and I'm happy Xfinity takes part in it to help our customers. You mentioned you've submitted several applications on our site, are you

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ACP ISSUES

I have submitted my ACP application through the Xfinity site multiple times, all saying it would be active in 3-5 business days. However, I have still not been approved or received my bill credits. This has been going on for over a month and I think I’ve submitted my application ID at least 3 times.

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@Lucy1080 Have you tried disabling the power saver? https://www.xfinity.com/support/articles/x1-power-preferences

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I DON'T WANT MY TV GOING INTO POWER SAVER MODE

I have purposely set my power saver preference to OFF so that my TV stays on all night while I'm sleeping. It worked perfectly until I recently relocated and had to order wireless WiFi set tops. The TV still stops working and goes into sleep mode. This wakes me up during the night. We also leave a T

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I DON'T WANT MY TV GOING INTO POWER SAVER MODE

I have purposely set my power saver preference to OFF so that my TV stays on all night while I'm sleeping. It worked perfectly until I recently relocated and had to order wireless WiFi set tops. The TV still stops working and goes into sleep mode. This wakes me up during the night. We also leave a T

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ACP ISSUES

I have submitted my ACP application through the Xfinity site multiple times, all saying it would be active in 3-5 business days. However, I have still not been approved or received my bill credits. This has been going on for over a month and I think I’ve submitted my application ID at least 3 times.

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@user_qaisjl I know how frustrating this is because it's happening to a lot of customers. What you need to know, though, is that the information you gave to the National Verifier must match exactly! the information that Comcast has for you.  If

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12 hours ago

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XFINITY FALSE ADVERTISING

I started my journey in October by signing up for the ACP program. I texted a live agent and assure me that I will receive that benefit. (AND HAVE SCREENSHOTS) I figured that I could get this internet because the price was fair with the discount and it said on the website $25 a month. (Like don’t ad

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