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@XfinityMarcos If you read through the threads here you will see customers are upset with the number of recent channels watched was reduced from 9 to 5 when using the Roku Xfinity stream app. I have escalated this at least 3 times with tech support
New app update - last watched option 5 channel
Used to hold 10 channels now it’s only holding 5
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Xfinity has the worst customer support in existence
No live agents ? Some fake AI that does nothing ? You guys are the worst. I have no internet and it makes me book an appointment to solve something that uses to be solved with a reset signal from by an agent. One of the worst companies to have to deal with when you have issues, shame on you.
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Customer Service
Billing customer service how do I contact people president or resolve today
Good morning. I am beyond disgusted with your customer service and how you are choosing to handle my account that I'm owed over 2100 dollars and I'm going on 8 months of waiting for this to be resolved with multiple ecm tickets created to resolve this yet still nothing I'm at a point where i want my
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Billing
When code is being upgraded on a server, there can be short periods of time where you (and everyone else) will be able to log in. They are usually short periods of time. Simply wait a few minutes and try again. As far as your browser not
Intermittent email login issues and won't "remember" me
Recently I've had problems where my login username (email address) was rejected, yet a few minutes later it's fine. And sometimes I do not get the option to remain logged in on this browser. And even if the option is there, and I check the box, I get kicked out occasionally.
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No answer from anyone
DVR cloud no playback
Cloud DVR Stopped WorkingCLOUD DVR (NOT set top box) stopped working..ALL recorded programs on all TVs with Xfi boxes just stop. I have restarted modem several times and this does NOT fix it. Xfinity Assistant says may be a signal issue but only wants to restart modem, which I’ve done REPEATEDLY. I
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user_x3rz19 not only do we want to provide you with the best possible support, so we can turn things around. But we want to confirm the information you need to know. This article will confirm how data usage works and how it's billed. That way we have
Chat agents lied to me
Xfiinity started charging me more than the promised limit of $50 for internet overages and I reached out via chat. I was promised a $100 credit on March 25th to be applied to my account with 48 hours. I even had to be placed on hold while it was approved by a supervisor. Then I get a message last
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how can the account have their domain whitelisted by comcast?
Accountant Can not send me emails
my accountant has expressed they have been unable to send anyone with Comcast.net an email. Their service provider states it is a comcast issue how is this fixed?
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Me118 Great questions. We are not Sirius or Pandora but I did find that SiriusXM and Pandora are part of the same company, and there might be changes in how their services are integrated on the X1 platform. This could cause the system to d
Sirius XM app on X1
We have used the Sirius XM app on our X1 box for a long time. Now when we say “Sirius XM” into the remote, it opens Pandora. Why?
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user_x5ci4g Thank you for reaching out with your billing questions, I know how frustrating an unexpected bill increase can be! To compare Xfinity bills, you can access your online account or use the Xfinity app to view past statements. You can then c
i want information about my bill
Hi, Normaly my invoice is for an amount 30$. The last month, my invoice is 51$. Would it possible to check what happened and reajust the price please. Thank you Danny [Edited: "Personal Information"]
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I was told upon changing my plan that I was never to be charged more than $50 in overages. I was never provided with new terms and out of the blue, I started getting charged more. This was acknowledged during my chat on the 25th of March. Is it OK fo
Chat agents lied to me
Xfiinity started charging me more than the promised limit of $50 for internet overages and I reached out via chat. I was promised a $100 credit on March 25th to be applied to my account with 48 hours. I even had to be placed on hold while it was approved by a supervisor. Then I get a message last
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Hey there, user_hp8vrh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting in touch with our teams, it certainly is not what we want for our customers. You ca
How do I speak to an actual person?
The 1-800-XFINITY number goes in circles. It said “you can speak to a live agent at any time” then would not transfer me to a live agent. Absolutely abysmal customer service. Xfinity assistant is even worse. I had an appointment set up for a technician visit, confirmed the visit, then get a message
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I just called the number 1-888-565-4329 and was told by the person who answered the phone that it was not a scam. Are you sure that the number 1-888-565-4329 is actually a valid xfinity number?
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target P
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user_573puv I would be asking the same if I were in your shoes too. Our team is happy to review your bill with you and provide the correct resolution. Please feel free to send us your full name and address via direct message. How to Send Us a D
Change of bill
my monthly bill keeps changing. I wanna know why first it was 240 and it went down to 187 for two months and now it’s up to 223. Please explain
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In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services. If you are doing paperless billing, you can check your statements w
Peacock
Diamond member who chose peacock as my reward. When I try to watch get message to subscribe
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Change of bill
my monthly bill keeps changing. I wanna know why first it was 240 and it went down to 187 for two months and now it’s up to 223. Please explain
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Customer Service
The thing is that this is just going to get worse. Less live agents and the increase of AI to take and answer calls. This is unfortunate especially since the app really is restricted as to what you can actually do with your account. I spent 30 minute
How do I speak to an actual person?
The 1-800-XFINITY number goes in circles. It said “you can speak to a live agent at any time” then would not transfer me to a live agent. Absolutely abysmal customer service. Xfinity assistant is even worse. I had an appointment set up for a technician visit, confirmed the visit, then get a message
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Hello, @user_x3rz19 how are you? Hopefully overall your week is going well. I know things will get better once we resolve your data usage and billing concerns. There are a few things we want to double-check. For data usage information and frequently
Chat agents lied to me
Xfiinity started charging me more than the promised limit of $50 for internet overages and I reached out via chat. I was promised a $100 credit on March 25th to be applied to my account with 48 hours. I even had to be placed on hold while it was approved by a supervisor. Then I get a message last
Question
Error message 57006
I’m overseas and have plenty of iPad storage yet. It won’t let me download anything. I’ve taped from my DVR to watch on the plane. Netflix works just fine. Why does XFINITY constantly have these problems with increases and rates? You would think they’d be on the ball
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Xfinity Stream App
I thought Comcast was a nightmare for service. Only the name has changed same old [Edited: "Language"] different name!
How do I get help from a live person?
Please give me step-by-step instructions to contact somebody over the phone
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Pagadqs Thank you for sharing your feedback. We understand how frustrating it can be to experience internet issues and not have immediate access to live support. Our team is committed to improving your experience and ensuring you have the tools
XfinityPeterH
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Xfinity has the worst customer support in existence
No live agents ? Some fake AI that does nothing ? You guys are the worst. I have no internet and it makes me book an appointment to solve something that uses to be solved with a reset signal from by an agent. One of the worst companies to have to deal with when you have issues, shame on you.
Question