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Enrolled in ACP with another company

I got an email stating that my acp credit is being discontinued. It states that only one acp credit per household. I don't have internet through anybody else nor have I applied for it through another company. Xfinity said to reapply and I did. The national verifier said that I am eligible. Got anoth

Question

 • Your Home Network

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Is your sound bar connected via HDMI cables from ARC or eARC marked connectors on the TV to the sound bar?

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2 h ago

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Expert Audio Mode

When I select Expert mode with my X1 4k box xg1v4 sometimes I get Dolby digital plus but sometimes I get just Dolby digital and 2.0 Audio with say sub channels. When I select just Dolby digital plus above Expert mode Dolby digital plus always outputs to my Bose 900 soundbar. Is this a bug with X1 s

Question

Accepted Solution

some moderator is abusively interfering with this thread. he should be evaluated by Corporate and his mod privileges removed. @jlavaseur​ before my post was malici

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2 h ago

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straight answer about the source of these Xfinity gateway hidden network beacons, plz

Greetings again.Comcast/Xfinity agents continue to give me disingenuous answers to my question about the hidden networks which Xfinity gateways broadcast.The most recent such unpleasant  conversation occurred just today.The agent argued with me, plainly lied,  that when the radios are tur

Question

Xfinity Support

We recently moved and none of our previously purchased movies transfered to our new house. We have all of the same equipment. Please help

Question

 • On Demand

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Still no sound, 3 days later.

 replied 

2 h ago

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Disappearing Sound on Peacock

The only show I currently watch on Peacock is AGT, so don't know if it is specific to that show or the network. This has happened three times over the last few weeks. I'm watching AGT and mute the commercials. It will work as expected for a while, but then when I unmute, there is no sound. If I swit

Question

Hello @Pib619_! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associ

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200MBs Plan but only getton 90-100Mbs

Hello, I was originally paying for a 100mbs plan but am now paying for a 200mbs plan as of Sept. 3rd. But I have not gotten 200mbs speed. My Modem is MOTOROLA 16x4 Cable Modem, Model MB7420 and my router is Asus Wireless AC1200 both are capable of doing 200+ mbs. I  was told to r

Question

closing inactive thread. OP never replied.

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2 h ago

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Slow response on all tv commands on all home units

We are recently been having very slow response on all tv commands on all boxes in home. Spent over an hour on phone having boxes restarted one at a time. Boxes all came on line but took over 20 minutes for each box. Is it a incoming signal problem or just poor service by Comcast. Was told I would re

Question

@Shapoonie all fixed?

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2 h ago

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DVR recording times off

all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months. two techs have come out got a new box and still have the issue. Done the chat multiple times.  Still no

Question

hi, did you unplug or return your DVR or xg2 hub device that the satellite set top boxes connect to for channels and internet? If not try a power unplug for 30 seconds of the DVR or xg2 hub and then plug back in. when it is up again, do the satellite

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2 h ago

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Rdk 10000

Ugh, RDK-10000 error on all of our “satellite” TVs. Tried refreshing, unplugging, calling for help and nothing! Why is this error so difficult to fix?  

Question

No 5g

I've only had LTE since I've poured it over today 5G is in my area but my phone doesn't seem to hit it even though it is capable of doing 5G and 5G ultra wide band

Question

 • Xfinity Mobile

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the networks are moving multi-hour shows (like fox and friends) to serial hours with each having a separate episode number. so each episode is now recording 'separately'

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2 h ago

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DVR BREAKS 1 PROGRAM INTO 3 PARTS

For years I've been recording a weekday 3 hour program to watch later.( Varney & Friends). After Labor Day, Xfinity breaks the single 3 hour program into 3 separate episodes, each with its own # & 3 separare start  & stops.  .  Why the change?  It's annoying.  

Question

is that a non-DVR and non-hub (xi3/d/5/6) that needs a hub (DVR or xr2) to connect to a tuner/internet? if so set the dvr/xr2 to an earlier overnight hours time and the non-hub on a later time so when overnight restarts happen the non-hub box can co

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2 h ago

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Almost every time after the Daily Update I have to unplug my X1 to regain function.

More often than not after the daily update I get a message that my X1 can't connect to the internet. I can't change channels until I unplug my X1 and it reboots. Anyone else having this problem?

Question

Marcella, direct message send. Hopefully someone will get back to me.  thanks.

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3 h ago

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poor job on installation

recently I had switch to xfinity from at&t. A tech from comcast come and install the service except that they did not install a box next to the house to protect the drop cable.  I am not sure if this is done correctly especially the team that came installing the underground wire told me th

Question

No help for the last 2 months. Xfinity should close down the staff or manager at Internet essential. I am certainly not the only one who can’t get Acp because of the incompetence

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ACP correct address but xfinity still say duplicate

I move to a new address. I applied with ACP for my new address. I also moved my xfinity service to new address. I have been back and forth with xfinity and acp about the error of duplicate service address

Question

@deloyj, I double checked into our history and do not show a private chat with you. Can you please send us your full name and full service address?   To send the requested information:  • Click "Sign In" if necessary  • Click the "

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Repeated Dynamic Range Window Violations and T3 timeouts

The past few weeks I've had inconsistent internet disconnections. When I log into my modem and check the event logs there are repeated events of "Dynamic Range Window Violations" and "Started Unicast Maintenance Ranging - No Response received - T3 time-out". I've called Xfinity, chatted with Xfinity

Question

Hello, @user_fb279e. I'm sorry to hear you ran into similar issues recently. This thread was related to a known issue we had months ago that has since been cleared up. I understand, however, you are having the same problem now. If you are connected t

 to the conversation: 

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Stream app only displaying the TV TO GO channels

I installed Xfinity Stream app on my Fire TV stick, hoping to be able to watch my full live TV channel line up when the TV is not near any cable outlet. However the app only shows less than TV GO channels while I got the Popular TV package. Same thing happened to http://xfinity.com/stream/listings

Question

the x1 set top box ethernet connections do not function nor join any network. If you attach to your home network you could well cause a network broadcast storm that will degrade your actual home network traffic. If you connect your smart TV to your h

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3 h ago

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Connected both the main cable box and each satellite wifi box via ethernet. Should I connect TV Via ethernet as well?

Hi first time ever. Please be patient and kind. I am a portfolio manager not an IT wiz. Every room in my home is wired with both ethernet and coax. I have three X1 cable boxes and three smart TV's. I have the main X1 DVR box connected by both the coaxial and the ethernet (internet). In the two rooms

Question

No, nobody could tell me the status and I’m wondering why I haven’t heard anything about it yet.. Sorry, I thought I had posted this public. Where do I got I post it public?

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3 h ago

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Pre-order

I pre-ordered the iPhone 14 Pro Max on 9/12 and I got a confirmation the next day but haven’t heard or seen anything else. They said they were supposed to have started shipping them out yesterday and I have no email or anything on preparing or shipment details. Has anyone else had this issue? Just w

Question

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