Official

Accepted

Unanswered

Advanced Filters

Search Results (319.1K)

Most Recent
Selected Most Recent
XG1v4 Quit Working, Need Replacement

My XG1v4 has become totally inoperative, and is now stuck in a loop on the first welcome screen. Can you please send me a replacement? Thanks!

Question

4

0

0

Unreturned TV Box Billing

We had Xfinity at another residence 2 years ago, we have since then cancelled the service at that address. We are getting charged for an unreturned tv box, we believe to have returned the box when we cancelled it, but we certainly do not have it now. How do we go about paying it off or get it remove

Question

4

1

0

Fix your severs!

How do i pay for gig speed and only get 1mbps when downloading

Question

6

0

0

I applied for fox nation for 1 year free. When I went on tv it wouldn’t sinc so hit subscribe to get into the app. Help

 to the conversation: 

0

Help

I am old school and need to talk to a live person instead of wasting precious time with a bot that doesn’t resolve my questions

Question

I need to cancel a service payment as I am getting it free as a retired vet

 to the conversation: 

0

Help

I am old school and need to talk to a live person instead of wasting precious time with a bot that doesn’t resolve my questions

Question

@Sunnyinging Welcome to our community forum and thank you @Again for jumping in with your helpful insight :). What are the terms of the gift card promotion when you view your contract online? In most cases, service needs to remain active and the acco

 to the conversation: 

0

0

Deceptive $200 Gift Card Issue with Xfinity Internet Plan

I signed up for the 1100 Mbps Internet plan on 3/18, and during the sign-up process, the agent explicitly stated that I would receive a $200 gift card as part of the offer. This promotion was a key factor in my decision to proceed with the plan. However, despite multiple assurances from different ag

Question

I would like to downgrade my service

How do I downgrade my service?

Question

7

1

0

Thanks for your post, user_ye3gvh. We're sorry to hear about your experience and would like to help turn this around. We can connect you with one of our Xfinity Mobile Executive specialists for further assistance. Could you please send our team a Dir

 to the conversation: 

0

Complaint Regarding Misrepresented Trade-In Promotion for Mobile Account

Dear Xfinity Customer Service Team, I am writing to formally complain about an issue I encountered when transferring my three phone lines to Xfinity Mobile in early March 2025. Specifically, this concerns my line ending in x188 and a promotion I was promised during the signup process over th

Question

Thank you for reaching out to us here @user_7ce9f5. I would be happy to look into the options we have available for your service from here for you. Could you send me a direct message with the full name and complete address for your service? To send

 to the conversation: 

0

0

Unhelpful Customer Service

I am nearing the end of my 2 year promotional rate on my current internet service. About a year in, I contacted customer service and was told when my promotional rate expires, I can contact customer support shortly before that and get it extended. I saved that chat transcript as proof of that intera

Question

Unhelpful Customer Service

I am nearing the end of my 2 year promotional rate on my current internet service. About a year in, I contacted customer service and was told when my promotional rate expires, I can contact customer support shortly before that and get it extended. I saved that chat transcript as proof of that intera

Question

9

1

0

SF South Bay Area - Service has gone from bad to unusable since 3/28 - 3/29 all day outage

I am deeply frustrated about the increasingly unreliable Xfinity internet service I have experienced over the past several years, across multiple residential locations. While I understand that occasional disruptions are inevitable, the frequency and severity of recent outages have become untenable.

Question

5

0

0

No cable

Cable not working go it says video cannot be displayed

Question

6

1

0

I don't appear to be able to configure my Wi-Fi network using your web interface either. When I try, I get a page that says: WiFi credential settings are currently unavailable We cannot display your

 to the conversation: 

0

0

Xfinity App not showing WiFi and Services tabs after 4 days of using new XFi Gateway modem

This app has issues. I am STILL not seeing the WiFi and Services tab 4 days after installing my new XFi Gateway.  I can't configure my network, change my password, anything.  This is after TWO in store visits where the Xfinity employee assured me that it would show up after no more than t

Question

forum icon

New to the Community?

Start Here