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can't access email
Several days ago I was no longer able to access my email on any of my devices, nor have I been able to access it through the Xfinity website. I am stuck in an endless loop trying to log-in to my email, however I am able to access everything else in my account both online and through the app.
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Sign-In and Account Management
Hey there, user_fwq28r, thanks for reaching out through Xfinity Forums regarding your customer experience. We definitely want to ensure that your services are repaired and working for you. I work from home and I know how important it is to have a sol
Horrible customer service
Why does xfinity refuse to make repairs? Why does xfinity refuse to call you back? Why does xfinity make promises to fix it and never show up? The answer is the leadership team is the problem. They don’t care. They refuse to hold their team accountable for bad behavior and empty promises.
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"wouldn't be a requirement to upgrade..." love the positive spin word salad corporate speak!!! In other words, I GET NOTHING for my inconvenience. Of course, that's what I assumed and post was primarily to rant. It bet
why TWO days for planned outage? What do I get for it?
"Our most current information has us doing work in your area on 09/17 and 09/19," First message said just 9/17. new message says 2 days. THESE ARE BOTH WORK DAYS AND THIS IS TERRIBLE!!!!!!!!!! And further reading says this CONTRADICTORY bit: "We anticipate comp
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Hello user_mj7884. Were you able to get Intouch with someone and get this issue resolved?
No longer recieving Email
Since 5-31 I no longer have been able to recieve emails from any of my comcast email accounts to my PC or Apple ipad when connected to the internet via wifi. I did not change anything to make this happen. I have talked to several comcast support people without any resolution. I can however send emai
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Intermittent Internet
Started having trouble weeks ago, felt my router and modem were dated so I bought high end ASUS router and Netgear modem. Both compatible with Xfinity by the way. Internet and TV both dropping after equipment upgrade so called technician and they came to investigate. Replaced some split
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Customer Service
weesh21 Hello and thank you for reaching out via our Xfinity Community Forums. I’m truly sorry to hear about the frustration and confusion surrounding the promotion for your mobile service transition. I completely understand how upsetting it is to fe
Am I getting scammed by Xfinity mobile?
I started a chat a couple of weeks ago to see if there was a new promotion I could get on my internet services as my current promotion was running out. The chat agent was able to help me out but also mentioned I could move my mobile service over from my then provider to Xfinity and they would apply
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Acute Xfinity Data Spike
This does not seem to be an unusual problem. I've been reading the forums for two days and it is not often that I see a customer's data spike issue ever resolved by Xfinity. I'm over 70 years old, live alone, not a gamer, have two huge antennas on the roof of my house; one pointed at Milwaukee and
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Customer Service
@Brad4d8 Thank you for reaching out to our community forum so we can make sure you're able to enjoy all the awesome content with your StreamSaver bundle. You can find instructions to view content here. Are you getting an error message when you enter
Apple TV+ works with streamsaver on my TV, but not on my PC. It offers a free trial or a sign up for service.
Apple TV on app doesn't recognize that I have streaming through the Xfinity Streamsaver program, wants me to purchase a subscription or use a free trial. Works fine on my TV
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@user_3d5k7w @XfinityJamesC Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub
Absolute worst internet
1. Randomly make the router incompatible and site that as a reason for bad internet 2. If troubleshooting folks cannot help with their limited knowledge, send a technician 3. Technician changes the entire cable from pole to house and changes the modem to new compatible one 4. internet is even
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Hi there @user_sajexb. I am sorry to hear you are having troubles with your Peacock subscription. Please let us know if you still need assistance with this.
Peacock subscription not working
My peacock subscription is not working despite having it free through Xfinity
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Xfinity/Stream Black screen audio only Quest VR - PC Link(Wired)
I'm having an issue watching xfinity.com/stream using my Quest 2 VR headset. I know that the Quest 2 browser is not supported, but I'm not using the Quest 2 internals for viewing. I'm connected via a questlink cable to my PC viewing my desktop. The live TV channel is displaying correctly on my monit
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Xfinity Stream Website
@melbag Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how important it is to be able to access emails, especially business related ones! We'd love to look into this further. Please send us a DM t
Can't access 2 of my 3 comcast emails
I noticed this week I stopped getting emails in 2 of 3 of my email accounts. First i noticed on my iphone then i went to the xfinity login page on safari and also chrome browsers and i am only able to see and get emails from my main email. The other 2 say "The entered credential or authentication i
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How do I manage my multiple/secondary Comcast email accounts?
I used to be able to see my secondary Comcast.net accounts from my main account but now I can't see them (just my own account). One of my secondary Comcast.net account passwords need to be reset but before I try to reset it I want to check the account information (e.g. contact information - email/ph
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Same issue. Started around 8/26. Have deleted these damn emails dozens of times and they keep coming back, along with random drafts too. I can't even compose an email sometimes without it just shutting me off and popping some message abo
deleted emails keep coming back
Deleting emails everyday and emptying trash happening for a couple of years already. But emails keeps coming back. So frustrating and annoying. I thought of switching to another network now. Too much wasted time.
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Horrible customer service
Why does xfinity refuse to make repairs? Why does xfinity refuse to call you back? Why does xfinity make promises to fix it and never show up? The answer is the leadership team is the problem. They don’t care. They refuse to hold their team accountable for bad behavior and empty promises.
Question
•
Customer Service
Thank you so much for this information. Let's take a look at this email address for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top r
https://xfinityconnect.email.comcast.net redirects to a support article instead of my existing email address
I cannot access my existing email inbox because https://xfinityconnect.email.comcast.net redirects to this support article: https://www.xfinity.com/support/articles/account-email-information. https://connect.xfinity.com/ has the same link (https://xfinityconnect.email.comcast.net), so I still end u
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@XfinityBrianH Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... @HG35 This one is. Create your own new topic.
MoCA with screenbeam
My apartment complex ( with built in routers XB7 ) has terrible wifi coverage my pc only two rooms away gets only 15-20Mbps out of our 1200 download. I purchased a screenbeam 2.5 and plugged it into the coax in my room and enabled MocA thru 10.0.0.1. It works now but barely. Speeds are unsatisfactor
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@XfinityBrianH I sent a DM to Xfinity support on Friday and no one has responded to that. My name and service address are posted in the DM.
XG1v4 replacement.
My XG1v4 dvr box keeps shutting down. Can i order a replacement online and not have to go the the Xfinity store?
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@XfinityJohnG Well WHY can't they be removed?!?! This last watched feature is OUR toolbar for OUR use. If someone wants to watch some sports program, I am quite sure they know how to find it on their own. And why - once we have se
Removing ads from last watched channel list
How do you remove the forced ads appearing in my last watched channel list, these ads remove two channels from the list causing the function not to work normally, I have ZERO interest in any ad forced on me (currently Olympic opening ceremony) please explain how to be rid of these useless, annoying
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The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Intermittent Internet
Started having trouble weeks ago, felt my router and modem were dated so I bought high end ASUS router and Netgear modem. Both compatible with Xfinity by the way. Internet and TV both dropping after equipment upgrade so called technician and they came to investigate. Replaced some split
Question