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Xfinity Wi-Fi Pass Charged Me, But Did Not Give Me Wi-Fi
Hello, I had just purchased a Wi-Fi pass because it had failed to Auto renew on the monthly schedule. After re-entering my information, I had confirmed it and tried to send it through, but it told me that there was an issue with my card. It is a chime virtual card, which I have used before, but this
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Customer Service
Xre - 00250
Waiting for over an hour to get a call back when the estimated time was 16 - 40 mins for the code above
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On Demand
Cannot connect to email server using Outlook on a PC
Cannot connect to email server using Outlook but can connect using the web portal, for 2 weeks since 12/31. Pop3 port 995, SSL outgoing port 465, and other settings have not changed on my end. The check box for using 3rd party access security in the web email settings is still checked.
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Hello user_0ncpx8, thank you for walking through the steps you take on your end to lock your number. I'd like to work with you more on this to see if we can get a resolution as to why you're not able to enable that feature. Are you able to test if yo
New Number Lock Feature to help Prevent SIM Swapping Fraud
I just discovered this: How to turn on or off a Number Lock - Xfinity Support. I believe it is a new feature. Has anyone any experience with it or additional information? For example, can support center staff bypass the lock? It would be good to have additional detail on how reliable this lock truly
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jsgreen I appreciate your response and feedback. I'm sorry for any inconvenience this has caused. If you change your mind and would like us to review our pricing options let us know. We can help check our options anytime.
No NESN or NBC Sports Boston
I tried to watch the bruins on NESN as I usually do and got a message that said I need a subscription. I then flipped to NBC sports Boston (home of the Celtics) and got the same message. How is it possible that when I pay $220+ per month for cable I can’t even watch my local teams?
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The January 14,2025 game between the Washington capitals and Anaheim ducks on the Washington capitals feed (my channel 3097) issues were at the following GAME times -approximate times give or take a second or two Blackout screen: first period 8:11 So
NBA League Pass/NHL Center Ice games freezing
Has anyone had any problems with games freezing? The last few weeks games just suddenly freeze and will not unfreeze unless I change the channel. If I hit channel up or down, then go back to the game it's fine, but it happens on every game I watch for more than 10 minutes or so.
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Ethernet not working, Arris SBG10, No DHCP server was found
All Ethernet connections to my combo modem/router (Arris SBG10) are not working. I have tried multiple computers with multiple cables. The Wi-Fi works fine. Resetting the modem/router didn't help nor did factory resetting the modem/router. All computers I connect with an Ethernet cable have a 169.25
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Your Home Network
Can I get Internet Essentials if I already have Xfinity Internet?
I know there is a 90-day waiting period but I was on ACP so can I still get it with out the wait?
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Customer Service
But it would not open- it said we had to upgrade our subscription. the "live chat" MOHD ended up telling us that NESN was under maintenance tonight.
NESN and NBC Sports Boston
Will NESN and NBC Sports Boston still be included for customers who have Expanded Basic with the Sports Add on?
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NH here as well. 2 days without shows being recorded despite having space in the dvr and them scheduled to record. Also reset, several times, to no avail. We are scheduled to have maintenance on our service at 1:00 am on the 15th accordi
Dvr not recording Jan 2025
As of 2 days ago my dvr will not record. Looking at posts I am not alone. When will this be fixed?
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Name change request
I need to update my legal name on my account and the only thing I can find with your "automated assistant" is a bereavement form. No one has died - I am mercifully divorced and just want my maiden name on my bill so that I can stop looking at the mistake that was my married name. P.S. Please delete
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Same here, only in the (west coast) Bay Area (NBC Sports Bay Area; NBC Sports California).
No NESN or NBC Sports Boston
I tried to watch the bruins on NESN as I usually do and got a message that said I need a subscription. I then flipped to NBC sports Boston (home of the Celtics) and got the same message. How is it possible that when I pay $220+ per month for cable I can’t even watch my local teams?
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OutageEveryday Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and serv
Outage everyday
I live in Houston. Since 2024, Christmas Eve, my apartment has been experiencing outages every night. From 8 PM, the internet will be down. I can't do anything at all during the night. What is going on? Is no one ever coming to fix it?????
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No, I don’t subscribe to the Ultimate package. As of yesterday the package I have included NESN. Today it doesn’t. I’m not going to pay Xfinity $20 more to upgrade, your costs are already too high and the value I get far too low to spend another $240
No NESN or NBC Sports Boston
I tried to watch the bruins on NESN as I usually do and got a message that said I need a subscription. I then flipped to NBC sports Boston (home of the Celtics) and got the same message. How is it possible that when I pay $220+ per month for cable I can’t even watch my local teams?
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Canceling xfinity tomorrow. This is absurd.
No NESN or NBC Sports Boston
I tried to watch the bruins on NESN as I usually do and got a message that said I need a subscription. I then flipped to NBC sports Boston (home of the Celtics) and got the same message. How is it possible that when I pay $220+ per month for cable I can’t even watch my local teams?
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@user_8h7wnf The information in this article should help you get them setup; https://www.xfinity.com/support/articles/pair-install-xcam-home-mobile-app
How to set up my camera on my phone that I got from you guys
I have two cameras from you guys and I did the get started download the Xfinity app sign in security tap at the bottom shoes Xfinity camera under at a device while I had a hard time doing it
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@XfinityVianney I have logged in to respond to this message with my mother together. I am not an authorized user but am interested in becoming one if that is needed. My mother visited the problem store and a new agent informed her that this case was
Elderly Woman with Limited English Scammed into Xfinity Mobile
My elderly mother with limited English was scammed into opening an Xfinity Mobile account with three cell lines. My mother already uses Xfinity internet services and was visiting the Xfinity store to transfer her internet line from one unit to another in her apartment complex in Kirkland, Washingto
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We'd love to assist. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and
Newsletters subscribed to not being received
I have not been receiving newsletters from different organizations that I am subscribed to. Some are media orgs and some are retail companies and one small business. Please help me resolve. They are not in junk or spam and it is definitely an xfinity problem. Please help me unblock!
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Same here I can’t believe this is insane they are doing this they will lose so many people
user_7bnc2o
commented
8 hours ago
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No NESN or NBC Sports Boston
I tried to watch the bruins on NESN as I usually do and got a message that said I need a subscription. I then flipped to NBC sports Boston (home of the Celtics) and got the same message. How is it possible that when I pay $220+ per month for cable I can’t even watch my local teams?
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