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user_04mijy You will want to ensure you are signed into the Xfinity Community Forums, so you can access the direct messaging to our team. The direct message bubble will be next to the bell in the upper right hand corner of the page.
internet instability
I am writing to lodge a complaint regarding my Internet and cable TV service. On a daily basis, multiple times a day for the last 6 months or so: Our TV cable boxes go off for anywhere from seconds to five minutes or more, or the picture freezes or the TVs have these weird streaks through the pic
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Customer Service is asking for SSN and Credit card Number Billing Concern – X-Class 2 Gig Plan Pricing
I recently upgraded my internet to the X-Class 2 Gig plan at an Xfinity store. On your website, the monthly cost for this plan was listed as $115, but I was charged $124 at the store. Additionally, during a recent call to Customer Service, I was asked to provide my Social Security Number and credit
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Billing
@XfinityEricB the only speech bubble I see is for Xfinity Assistant, is that what I am supposed to select?
internet instability
I am writing to lodge a complaint regarding my Internet and cable TV service. On a daily basis, multiple times a day for the last 6 months or so: Our TV cable boxes go off for anywhere from seconds to five minutes or more, or the picture freezes or the TVs have these weird streaks through the pic
Question
@user_9f5224, It was a pleasure working with, I appreciate all the time you shared throughout our conversation. I'm glad we were able to get you taken care of. Have a great rest of your week and be safe out there!
Mobile time to switch promotion. Need help with missing information
I am having an issue with the mobile time to switch promotion. I went to the indicated web page and uploaded images of my Verizon bill, and keyed in the payoff amounts for each of the four phone lines, but when I track the status, it says those payoff amounts are missing. I also noted on the Verizon
Question
user_zw12p9 We are continuing to monitor the developments with YES Network and hope to have an official update soon.
KEEP YES or I’m done
350$ a MONTH is not enough for Comcast. No msg. Another dispute with YES. The disrespect for their customers is outrageous and the greed of Comcast is obscene. If YES is moved to a higher tier I will go with internet streaming save 250$ a month and get basically the same thing I have now. A disgrace
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email question - authentication information does not work or are no longer accepted by provider.
- I have not changed anything on my e=mails and suddenly I get this message: The entered credential or authentication information does not work or are no longer accepted by provider. Please change them. This is an e-mail I use for my business. I have 30 patients that cannot schedule appointm
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My Xfinity tv’s out
I’m wondering when’s it going to be back on.(I’m in the Chicago area btw)
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X1
vlawde Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Channel guide keeps snapping back to beginning when scrolling
Been an issue since last year. I'll scroll through the guide and it keeps reverting to the start. In my case that's 703. I'll get about to 740-50 or so and it takes me back to 703. It's not enough time to look through what's on, read show/movie etc. Ive had the box refreshed through signals
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Hi user_47fxg2, thank you for reaching out. Those Yankees are definitely big news these days, and those snazzy bats seem to be catching on lol. We certainly don't want to see you go anywhere, so I'd love to help. Are you having issues accessing this
Yes network
I am switching to Direct TV if Yes Network is dropped. I will also cancel Xfinity wifi and Xfinity Mobile service and land line.
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user_9jgxbb We can help you further on our end with your email concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign
email sends me to contact-us
I used my computer to sign out of one Comcast email account to access another. I found the second account has been closed and I couldn't open it. Now I can't sign back in to the first account, except on my phone. I need to sign in with my computer. The Xfinity Assistant couldn't help me and everythi
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Greetings, user_r0ax7k! We have made an agreement with the YES network so you can continue to watch those games. If you have one of our more recent packages, we include HD with all of our lineups. It used to be a separate charge but that changed a fe
YES NETWORK - COME TO AN AGREEMENT! 😡
As a longtime loyal customer to Comcast Xfinity, who has greatly enjoyed being able to watch New York games on the YES Network, to hear the news that YES Network is going to be dropped is absurd. I would highly recommend for Comcast Xfinity to come to an agreement with YES Network, unless you want
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user_nsyhww Perfect, I will follow up with you there and circle back here afterwards.
The leased device I need to return is not in my Device Management Center
I was using a leased modem and two weeks ago the Internet started being unstable at my home. I talked to an xfinity agent, and upon some testing they determined that the modem was malfunctioning. They then sent me a new modem and asked me to return the old one. I required to return via UPS and they
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Hello @user_tconm9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Global Travel pass never activated despite request
Ticket number: [Edited: PII] - Tired of talking to the agents, they keep trying to sell me stuff, but never resolve my issue, I already started 2 new conversations to follow up on this issue. Issue: The agents didn't start my Global Travel Pass as they said they would, I was charged with roaming, no
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user_8vafu9 thank you for using the Xfinity Community Forums page to express your opinion. I can assure you that this is most certainly not the case as we are always willing to assist customers with their billing and package related concerns. In fact
Website is terrible.
I truly believe xfinity throttled their.webpage speed and made it international slow to discourage people from trying to switch or ask for help with their bill.
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Hi Marcus, I have started a direct message with Xfinity support and am waiting for response.
The leased device I need to return is not in my Device Management Center
I was using a leased modem and two weeks ago the Internet started being unstable at my home. I talked to an xfinity agent, and upon some testing they determined that the modem was malfunctioning. They then sent me a new modem and asked me to return the old one. I required to return via UPS and they
Question
user_787cce Hi there! I appreciate you reaching out and understand your concerns regarding your experience at the store and callin in. Generally speaking when you call us you would not be asked for your SSN or CC information unless a credit check was
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Customer Service is asking for SSN and Credit card Number Billing Concern – X-Class 2 Gig Plan Pricing
I recently upgraded my internet to the X-Class 2 Gig plan at an Xfinity store. On your website, the monthly cost for this plan was listed as $115, but I was charged $124 at the store. Additionally, during a recent call to Customer Service, I was asked to provide my Social Security Number and credit
Question