Visitor
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2 Messages
Can't log in
Everytime I log in I am automatically logged out. I'm have tried clearing my cache and history and using the xfinity app. When I try to log in on the app it says access not authorized you signed in successfully but must be an xfinity user to enjoy this service. I am trying to set up service at a new address.
XfinityRay
Official Employee
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2.8K Messages
14 hours ago
Hi there, user_kbe5n0! We would be happy to further help with getting service set up at a new address. I apologize that is giving you trouble.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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