Thanks for reaching out about the Roku not working and what resolved the problem, user_zgcgdi! I am glad that is back up and running now! Do you have any other questions for our team?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good morning, @user_l8e806. I'm sorry to hear you've been having the same issue the past 3 days. Have you tried clearing out the cache and cookies on your device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there hfineman. The process for clearing your ROKU TV cache may vary based on the specific device you have. For the most up-to-date support on your device, you can visit https://support.roku.com/.
user_d02fb0 Can you please try these steps? Thank you very much for reaching out.
Reinstall Xfinity Stream App:
1)Highlight the Xfinity Stream app on your Roku home screen.
2)Press the * button on your remote and select Remove Channel.
3)Go to the Roku Channel Store and reinstall the app.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_l8e806
2 Messages
7 months ago
Me too. All Roku's for 3 days now.
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user_d02fb0
Visitor
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2 Messages
2 months ago
I am getting this error. I recently changed to a new modem and router. The Xfinity Stream app does not work on all of my Roku TVs now.
I have tried reinstalling the app, signing out/ in, restarting modem, and clearing the cache on my Roku TV. None of this is working.
ERROR: TVAPP-00116
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