Thanks for reaching out about the Roku not working and what resolved the problem, user_zgcgdi! I am glad that is back up and running now! Do you have any other questions for our team?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Good morning, @user_l8e806. I'm sorry to hear you've been having the same issue the past 3 days. Have you tried clearing out the cache and cookies on your device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hey there hfineman. The process for clearing your ROKU TV cache may vary based on the specific device you have. For the most up-to-date support on your device, you can visit https://support.roku.com/.
user_d02fb0 Can you please try these steps? Thank you very much for reaching out.
Reinstall Xfinity Stream App:
1)Highlight the Xfinity Stream app on your Roku home screen.
2)Press the * button on your remote and select Remove Channel.
3)Go to the Roku Channel Store and reinstall the app.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_l8e806
2 Messages
1 year ago
Me too. All Roku's for 3 days now.
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user_d02fb0
Visitor
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2 Messages
1 year ago
I am getting this error. I recently changed to a new modem and router. The Xfinity Stream app does not work on all of my Roku TVs now.
I have tried reinstalling the app, signing out/ in, restarting modem, and clearing the cache on my Roku TV. None of this is working.
ERROR: TVAPP-00116
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