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Wednesday, February 12th, 2025 11:27 PM

Tvapp-00116

I am getting tvapp-00116 on my roku 

1 Message

2 days ago

Me too. All Roku's for 3 days now. 

2 Messages

Google clearing the cache.  I just did it and it works now. 

Official Employee

 • 

2.5K Messages

Thanks for reaching out about the Roku not working and what resolved the problem, user_zgcgdi! I am glad that is back up and running now! Do you have any other questions for our team? 

 

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Official Employee

 • 

1.7K Messages

Good morning, @user_l8e806. I'm sorry to hear you've been having the same issue the past 3 days. Have you tried clearing out the cache and cookies on your device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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