user_1tko3a thank you for using the Xfinity Community Forums team to reach out today. I know how nice it can be to reach a live representative, and I am happy to inform you that you've found one here in myself. As for contacting our phone line, the direct number would be 1-800-Xfinity or 1-800-934-6489. After dialing the number and pressing the option to call, you would just need to wait until the line picks up and follow the prompts given by the Xfinity Assistant on the other end. The specific steps needed for yourself will vary greatly depending on what exactly it is that you need assistance with.
All that being said, like I mentioned before we are also a team of experts who can assist you on our end as well. What exactly were you looking to address today?
I have called Xfinity many times during the cold and rainy months because my internet is slow or not working. In the past, I contacted technical support, but they only fixed it temporarily—the internet worked for a few hours and then slowed down or stopped again, just like before.
When I called 1-800-Xfinity (1-800-934-6489), the system said my internet was fine. This week, I called again, and the system still said everything was normal, but my internet remained extremely slow or completely unavailable.
I tried reaching a live representative for a whole week, but I couldn't get through to anyone. As a Comcast/Xfinity customer since 2003, I now feel that Xfinity no longer respects its customers.
I have two accounts with Xfinity—today, I decided to cancel one. In the future, I may close all accounts and stop being an Xfinity customer.
If Xfinity does not respect you, should you still be their customer?
The problem is you cannot get through to a live person easily. My service has gone down four times in a month and trying to call them is literally impossible. Chatting is even worse because they have their tech support over seas so there is a lack of understanding what you are trying to tell them and I get to sit here all weekend without service.
Time to find another provider. Maybe ATT will now bring fiber in since they built 3 million dollar townhouses next door.
I need a live agent. the AI assistant is ridiculous and can't help with my problem. I can't get around the system to an agent, it keeps looping back to the starting prompts. it didn't used to be this hard to get a real live person on the chat. I refuse to call only to wait on hold forever or be disconnected.
I need a live agent. the AI assistant is ridiculous and can't help with my problem. I can't get around the system to an agent, it keeps looping back to the starting prompts. it didn't used to be this hard to get a real live person on the chat. I refuse to call only to wait on hold forever or be disconnected.
If you start your own thread outlining your problem [leaving out any personal identifying information] you will get help faster as this opens a ticket to an Official Employee here and they will post here to help you.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Greetings, @user_kmvt0g! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_zjf0d9 You can reach our phone agents at 1-800-934-6489 or 1-800-XFINITY 7 days a week. We are also experts in all things Xfinity here if you would like our help. Let us know if you prefer to work with us here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_i1l4tk We are always happy to help here. If you are in need of assistance, please feel free to make your own post with details about what you need help with. Just make sure to not include any private information so we can help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have never been treated so poorly by a company. Even a customer service person named Rob in Blaine Minnesota said he would help but has now continued to ignore my request of getting my internet to actually work! I’d love for Brian L Robert’s the CEO call me! This reflects poorly on the company as a whole! If I need to I will write him a full complaint letter to 1701 John F Kennedy Blvd Philadelphia, PA 19103
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
If never been treated so poorly by a company in my entire life! 2 months now I’ve been with internet service and NO ONE will help me. [Edited: "Personal Information"], like think a manager from the Blaine, MN store said he could help but is now telling me I’ll be charged for my nonexistent service and he will not return my phone calls. I have been very patient. Two months!!!! 2 months and you’re telling me no one can get my internet up and running? This is the most frustrating company to deal with.
user_6f5u62 Thanks for the comment and feedback. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That said how can we help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus
Official Employee
•
1.3K Messages
5 months ago
user_1tko3a thank you for using the Xfinity Community Forums team to reach out today. I know how nice it can be to reach a live representative, and I am happy to inform you that you've found one here in myself. As for contacting our phone line, the direct number would be 1-800-Xfinity or 1-800-934-6489. After dialing the number and pressing the option to call, you would just need to wait until the line picks up and follow the prompts given by the Xfinity Assistant on the other end. The specific steps needed for yourself will vary greatly depending on what exactly it is that you need assistance with.
All that being said, like I mentioned before we are also a team of experts who can assist you on our end as well. What exactly were you looking to address today?
1
0
user_cad95l
2 Messages
5 months ago
The problem is you cannot get through to a live person easily. My service has gone down four times in a month and trying to call them is literally impossible. Chatting is even worse because they have their tech support over seas so there is a lack of understanding what you are trying to tell them and I get to sit here all weekend without service.
Time to find another provider. Maybe ATT will now bring fiber in since they built 3 million dollar townhouses next door.
0
user_kmvt0g
1 Message
23 days ago
I need a live agent. the AI assistant is ridiculous and can't help with my problem. I can't get around the system to an agent, it keeps looping back to the starting prompts. it didn't used to be this hard to get a real live person on the chat. I refuse to call only to wait on hold forever or be disconnected.
2
user_35qt9z
1 Message
13 days ago
If i split my bandwidth from gig speed internet to have 2.4ghz and 5G will that affect my 5G speed?
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0
user_zjf0d9
1 Message
12 days ago
I need a live agent customer service number to call right now. PLEASE
1
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user_i1l4tk
1 Message
4 days ago
Virtual assistance is [Edited:Language] you can’t talk to a person that way worst customer service out there
(edited)
1
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user_1ttmkd
3 Messages
3 days ago
I have never been treated so poorly by a company. Even a customer service person named Rob in Blaine Minnesota said he would help but has now continued to ignore my request of getting my internet to actually work! I’d love for Brian L Robert’s the CEO call me! This reflects poorly on the company as a whole! If I need to I will write him a full complaint letter to 1701 John F Kennedy Blvd Philadelphia, PA 19103
1
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user_1ttmkd
3 Messages
3 days ago
If never been treated so poorly by a company in my entire life! 2 months now I’ve been with internet service and NO ONE will help me. [Edited: "Personal Information"], like think a manager from the Blaine, MN store said he could help but is now telling me I’ll be charged for my nonexistent service and he will not return my phone calls. I have been very patient. Two months!!!! 2 months and you’re telling me no one can get my internet up and running? This is the most frustrating company to deal with.
(edited)
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user_6f5u62
2 Messages
1 day ago
When I call, I get a recorded message about NBC Sports. The message keeps repeating and makes it impossible to even ask for Tech Support.
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