user_1tko3a thank you for using the Xfinity Community Forums team to reach out today. I know how nice it can be to reach a live representative, and I am happy to inform you that you've found one here in myself. As for contacting our phone line, the direct number would be 1-800-Xfinity or 1-800-934-6489. After dialing the number and pressing the option to call, you would just need to wait until the line picks up and follow the prompts given by the Xfinity Assistant on the other end. The specific steps needed for yourself will vary greatly depending on what exactly it is that you need assistance with.
All that being said, like I mentioned before we are also a team of experts who can assist you on our end as well. What exactly were you looking to address today?
The problem is you cannot get through to a live person easily. My service has gone down four times in a month and trying to call them is literally impossible. Chatting is even worse because they have their tech support over seas so there is a lack of understanding what you are trying to tell them and I get to sit here all weekend without service.
Time to find another provider. Maybe ATT will now bring fiber in since they built 3 million dollar townhouses next door.
XfinityMarcus
Official Employee
•
988 Messages
12 days ago
user_1tko3a thank you for using the Xfinity Community Forums team to reach out today. I know how nice it can be to reach a live representative, and I am happy to inform you that you've found one here in myself. As for contacting our phone line, the direct number would be 1-800-Xfinity or 1-800-934-6489. After dialing the number and pressing the option to call, you would just need to wait until the line picks up and follow the prompts given by the Xfinity Assistant on the other end. The specific steps needed for yourself will vary greatly depending on what exactly it is that you need assistance with.
All that being said, like I mentioned before we are also a team of experts who can assist you on our end as well. What exactly were you looking to address today?
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user_cad95l
2 Messages
12 days ago
The problem is you cannot get through to a live person easily. My service has gone down four times in a month and trying to call them is literally impossible. Chatting is even worse because they have their tech support over seas so there is a lack of understanding what you are trying to tell them and I get to sit here all weekend without service.
Time to find another provider. Maybe ATT will now bring fiber in since they built 3 million dollar townhouses next door.
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