Visitor
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1 Message
I need help from a live representative
I have called Xfinity many times during the cold and rainy months because my internet is slow or not working. In the past, I contacted technical support, but they only fixed it temporarily—the internet worked for a few hours and then slowed down or stopped again, just like before.
When I called 1-800-Xfinity (1-800-934-6489), the system said my internet was fine. This week, I called again, and the system still said everything was normal, but my internet remained extremely slow or completely unavailable.
I tried reaching a live representative for a whole week, but I couldn't get through to anyone. As a Comcast/Xfinity customer since 2003, I now feel that Xfinity no longer respects its customers.
I have two accounts with Xfinity—today, I decided to cancel one. In the future, I may close all accounts and stop being an Xfinity customer.
If Xfinity does not respect you, should you still be their customer?
XfinityAdrienne
Official Employee
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1.2K Messages
1 month ago
Hey there, user_acqip6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the connectivity with your Internet, and reaching out for support. We would be more than happy to dive into the account to ensure your signal/connection is more stable. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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