I need help from a live representative

I have called Xfinity many times during the cold and rainy months because my internet is slow or not working. In the past, I contacted technical support, but they only fixed it temporarily—the internet worked for a few hours and then slowed down or stopped again, just like before.

When I called 1-800-Xfinity (1-800-934-6489), the system said my internet was fine. This week, I called again, and the system still said everything was normal, but my internet remained extremely slow or completely unavailable.

I tried reaching a live representative for a whole week, but I couldn't get through to anyone. As a Comcast/Xfinity customer since 2003, I now feel that Xfinity no longer respects its customers.

I have two accounts with Xfinity—today, I decided to cancel one. In the future, I may close all accounts and stop being an Xfinity customer.

If Xfinity does not respect you, should you still be their customer?