U

Monday, March 17th, 2025 1:54 PM

I need help from a live representative

I have called Xfinity many times during the cold and rainy months because my internet is slow or not working. In the past, I contacted technical support, but they only fixed it temporarily—the internet worked for a few hours and then slowed down or stopped again, just like before.

When I called 1-800-Xfinity (1-800-934-6489), the system said my internet was fine. This week, I called again, and the system still said everything was normal, but my internet remained extremely slow or completely unavailable.

I tried reaching a live representative for a whole week, but I couldn't get through to anyone. As a Comcast/Xfinity customer since 2003, I now feel that Xfinity no longer respects its customers.

I have two accounts with Xfinity—today, I decided to cancel one. In the future, I may close all accounts and stop being an Xfinity customer.

If Xfinity does not respect you, should you still be their customer?

4o
This post was created from this reply on different post

Official Employee

 • 

1.2K Messages

16 days ago

Hey there, user_acqip6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the connectivity with your Internet, and reaching out for support. We would be more than happy to dive into the account to ensure your signal/connection is more stable. Can you please send us a DM to get started? 

 

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

 

 

forum icon

New to the Community?

Start Here