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Tek
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Problem Solver

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919 Messages

Wednesday, January 8th, 2025 1:21 PM

Closed

Xfinity Billing and Account Web Site

Why is the Xfinity Billing and Account Web Site so slow? It loads forever and has been like this for years. The phone apps are not much better.

This is on a desktop computer and it does not matter if I am at home or work. It is always slow.

Question

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Updated 

1 month ago

68

2

0

XfinityKassie

Official Employee

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1.9K Messages

6 months ago

 

Tek Good morning! We appreciate you taking the time to provide feedback on the website, and reach out to our Community Forums Team. We are always looking for ways to improve our customers experience with our products, services, and support channels. That said, were able to get to Billing section you needed, or are you still stuck with it loading? 

 

2

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user_x9w9zv

Visitor

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1 Message

Why are Xfinity services on my new super-fast internet SO S L O W? It is a poor program, and doing anything like setting up Paramount+ takes hours. Then they say they have a problem. [Edited: "Inflammatory"]

(edited)

2 months ago

0

XfinityThomasA

Official Employee

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2.5K Messages

This is not the experience we want, user_x9w9zv. What device are you using that is having an issue with the Paramount+ app? Have you tried troubleshooting using the Xfinity app? It works great and is easy to use.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_9fkhh6

Visitor

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2 Messages

1 month ago

What is up with the [Edited: Language] Xfinity web site? TWO DAYS NOW I log in go to payments--> make a payment ---> leads to this response, "We are having issues right now please return to the customer page"

[Edited: "Inflammatory"]. I pay $100 [Edited: Language] dollars a month for Internet and this is what I get?!

(edited)

3

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XfinityDena

Official Employee

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3.4K Messages

I am sorry to hear you are having issues @user_9fkhh6  Have you tired to clear cookies and cache or use incognito mode? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

user_9fkhh6

Visitor

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2 Messages

Clearing cache browsing hist and cookies did it. Still didn't fix your horribly inefficient automated help system for support. I expert more for $100 a month just for Internet!

1 month ago

0

XfinitySeth

Official Employee

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245 Messages

We appreciate the feedback, and I'm glad to hear that did the trick! Depending on your internet activity, it's always a good idea to clear the cache and cookies from your preferred browser every once in a while to ensure optimal performance 👍 Should you ever need help in the future, please feel free to create your own dedicated post.

1 month ago

0

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