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user_mrd561
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Visitor

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6 Messages

Wednesday, May 7th, 2025 12:31 AM

Audio issues with iOS and stream app

I have been having issues with audio cutting in and out. Spoke with a rep that stated there is an issue with iOS and the stream application. Is this being worked on?

Question

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Updated 

19 days ago

38

4

user_vtehyv

Visitor

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1 Message

27 days ago

I've been having the same issue on my iphone and ipad starting today, May 6th, and I would like an answer to this question too.

1

XfinityDilary

Official Employee

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2.2K Messages

Hey there! user_vtehyv Thanks for posting on our community forums. I'm sorry to hear you're experiencing a similar issue and would like to help. Is this only happening with your Apple devices? Did you try uninstalling and reinstalling the app? Is your device up to date with the latest iOS? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

0

user_z5gyek

Visitor

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1 Message

27 days ago

Me too. iPad and iPhone each have xfinity stream. Audio stops then starts then stops. Just started today. On all channels. And it has to be the app only because I can watch you tube videos or hbo max and sound is perfect. 

1

0

XfinityShawn

Official Employee

 • 

1.5K Messages

 

user_z5gyek Do you have the latest update for the app? Are you also running into any error codes?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

0

Eng659

Regular Visitor

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5 Messages

27 days ago

Updated IOS 18.4.1 same audio problem started

1

XfinitySeth

Official Employee

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119 Messages

Sorry to hear you're running into a similar issue after the recent iOS update Eng659, and thank you for taking the time to let us know about it. Just to clarify, this issue was not happening prior on iOS 18.4.0 or earlier? Have you attempted to uninstall the Xfinity Stream app and then reinstall?

 

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25 days ago

0

macboysmom

Visitor

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2 Messages

19 days ago

I've been researching this issue and it seems it's been going on with the stream app for a year or two. It's really insulting at this point to get "are you running the latest iOS, uninstall and reinstall the app" etc. It's the app folks, how about you get it fixed! 

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