Visitor
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1 Message
Duplicate new line charge
Hi, since the eSIM card feature is not available on my iPhone 11, I don’t need it anymore, and I’ve already activated the physical card [Edited: "Personal Information"]. There’s still a reminder to activate it though. Pls. refund the new line charge $25 for the eSIM card and cancel the reminder.
Thank you!
XfinityAmira
Official Employee
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4.1K Messages
21 hours ago
Hi user_94syxe! Thanks for taking the time to reach out on our Forum regarding this Xfinity Mobile concern. We appreciate you being a customer with us and would be more than happy to assist you with this eSIM card and billing issue.
To better assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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XfinityChelseaB
Official Employee
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1.7K Messages
15 hours ago
@user_94syxe, I'm so happy we were able to get you fully taken care of tonight and you were a pleasure to assit. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
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