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user_g7ru1h
1st Topic

Visitor

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5 Messages

Thursday, May 8th, 2025 12:55 PM

APPS-04154 Error

I cannot use the new streaming services I signed up for. Everytime i attempt to use on my DVR i get this error APPS-04154 error asking me to check back later.

There is ZERO way to contact Xfinity support. The self help bot sends me in circles.  I've made 3 separate posts about this here hoping someone may know how to get help to fix this.

Now im stuck paying a monthly subscription that I can't use. Is there any reason why Xfinity seems to not care to support their customers. 

Question

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Updated 

14 hours ago

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XfinityJon

Official Employee

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88 Messages

15 hours ago

Good evening user_g7ru1h! Thank you for taking the time to reach out through our Xfinity Community Forums. I certainly can understand the frustration if you are experiencing some issues, but we are more than happy to assist. I do have a few questions to help me assist you better. What application or service are you having trouble with? It sounds like you are accessing it through an Xfinity DVR box, is that correct?

 

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user_g7ru1h

Visitor

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5 Messages

My issue is on the dvr as i want to watch them on my TV of course. I cannot access the streaming apps from the voice control. When i try it says check back later. AppleTV+ doesnt appear as an app and curiosity stream says "subscribe ". there is no ability to activate.  

No. In no way has my issue been resolved.  I finally got thru to a chat with a live rep. Was transferred 19 times (not exaggerating), one of them said he would upgrade my service for free then sent me a text to accept the offer (it was for a higher package at 40.00 more per month, including lots of things I didn't need or ask for) he never tried to fix my issue then transferred me. After I chatted with the 19th rep, he promised me someone would call me back (they did not).

I paid for a service that is broken and cannot use.

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15 hours ago

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XfinityChelseaB

Official Employee

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1.7K Messages

@user_g7ru1h, Gotcha! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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14 hours ago

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