Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (327.7K)
Accepted Solution
Unable to Change Password for Old Email due to WiFi Connection
I have an old xfinity email (created in the aughts). A long time ago I set it to forward to my primary email and have left it be. Recently I have gone to try and access it but had forgotten the password. When I try to reset the password it asks that I sign into home wifi. I have signed in to my hom
Question
•
Accepted Solution
Closed
Xfinity suddenly stopped downloading email from Xfinisty website to Thunderbird on my desktop
When I try to "Get Messages" while in Thunderbird, I get a message that says: "This site attempts to identify itself with invalid information. Identity Unknown. This certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature. It also says "Lo
Question
•
Accepted Solution
How to get rid of the "do you want to permanently delete the email" warning message
I use Duck Duck Go web browser on a Mac mini. I am now receiving this message after pressing the garbage can icon on every email I want to delete: “Do you want to permanently delete the email?" I would like to eliminate this extra step. Is there a fix? I have seen one other post asking
Question
•
Accepted Solution
Is e-mail from jotform.com blocked?
I am not able to receive any type of email from the jotform.com domain. Jotform support are suspicious it's being spam filtered at the Comcast corporate level. Please verify.
Question
•
Accepted Solution
The connection to remote server imap-east.ge.xfinity.com
Why do I receive the following message in my email: "The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again"
Question
•
Accepted Solution
Is this email address legit for Xfinity?
ComcastExecutive_CustomerRelations3@comcast.com
Question
•
Accepted Solution
Closed
No emails on iPhone
As of 12/21/23, I stopped receiving Xfinity emails on my iPhone. I get them just fine on my HP and on my Mac, though. What could the problem be?
Question
•
Accepted Solution
Closed
Need help resetting passwords on secondary accounts
Like others, I have secondary accounts that are requiring password resets but it says I have to call XFINITY. Still on hold so thought I would try here. If an Xfinity person could assist, that would be great.
Question
•
Accepted Solution
Closed
Missing emails from specific sender
For some reason, I have not received any emails from the domain "kohls.com". Since the online order with Kohl's that was placed 3 days ago, I should have received at least the 4 following emails: An email for the order itself. An email indicating part of the order was ready for pickup. An email
Question
•
Accepted Solution
Closed
Xfinity deactivated my 20 year old email account due to Reset Password fiasco created by them
I also got the Reset Password prompt when trying to log in on Nov 17. After 9 hours on the phone with CSA during the last three weeks and four ticket numbers, now they tell me they cannot fix it because it is an orphaned business account. It is my primary residential email I have been using for the
Question
•
Accepted Solution
Closed
Transfer of all contents and email to my new email address from my old email address
Need my old email and contacts from address book from [Edited: "Personal Information"] to [Edited: "Personal Information"] I tried many times to import the information not working please help me do this thank you Susan [Edited: "Personal Information"]
Question
•
Accepted Solution
Closed
Device receives a required update Progress 0% Status Code 800 message repeats every 15 minutes
I am receiving the message about every 15 minutes cable box blinks and then in about a minute the brodcast resumes. Have tried unplugging the cable box waiting a minute and plugging it back in. Everything is fine until the "message" appears again. Any Suggestions?
Question
•
X1
Official Solution
Closed
WiFi Now Keeps Disconnecting on Second Device
I am using Xfinity Wifi Now Hotspot for internet until I can get another job. I use it on my computer and phone. However, the phone keeps disconnecting from wifi at certain times of the day and night. When I try to reconnect, I get "connection failed" or "Cannot connect to IP." Is this a typical oc
Question
•
Your Home Network
Accepted Solution
Closed
Comcast email on iPhone blocked when traveling internationally
My Comcast email on my iPhone has been blocked after a day of traveling internationally. I can see it by connecting via internet to Xfinity but can’t get it on my iPhone or iPad. Trying to find a way to communicate with a live person at Xfinity via dm or chat
Question
•
Accepted Solution
Assistance Managing Multiple Xfinity Email Address and Two Step Verification
I have more than one Xfinity email address and would like to know if there is a way for me to view emails from both addresses by logging into my primary email account. Currently, I have to log in and out of each account separately. If possible to manage emails for both addresses from one login, I'd
Question
•
Accepted Solution
Closed
Secondary email account deleted yesterday>
We were Comcast customers years ago. We have had two comcast.net email addresses active since then. Yesterday the secondary email stopped working on my phone and is no longer visible in the Xfinity email online. I have read through multiple FAQs and how tos. I cannot add the
Question
•
Sign-In and Account Management
Accepted Solution
Closed
Spam Filters no longer working
I am getting bombarded with spam email. The filters from Xfinity don't appear to be working. I flag everything as spam when it comes in. I have toggled the "move spam to spam folder" in advanced settings. I have disabled 3rd party mail and am only accessing via the browser interface. Spoke to custom
Question
•
Accepted Solution
Closed
Trying to get replacement XG1v4-A Box
10 days ago the XG1v4 box I currently have started to act up, picture would fade to a pink hue, resetting box fixed or changing inputs to another source and returning to the XG! would resolve. Did a lenghtly text with an Agent who processed a replacement box. I recieved an XG2v2-P, which is n
Question
•
Customer Service
Official Solution
Closed
Returned Payment
The payment I submitted via my checking account was returned due to nsf. I failed to transfer the money before the bank cut off time. The funds are available now, so when Xfinity is notified of returned payment will they retry or do I need to initiate payment again? I do not want to double pa
Question
•
Billing
Accepted Solution
Closed
CGM4331COM - wifi devices not talk to or ping each other
I see this same issue posted by others so there is some common issue. I have a wi-fi printer connected to CGM4331COM 2G. I have multiple cell phones also connected to CGM4331COM 2G. I also have a PC connected to CGM4331COM via Ethernet. I was able to configure the wi-fi printer and I was able to pri
Question
•
Your Home Network