Comcast email on iPhone blocked when traveling internationally

My Comcast email on my iPhone has been blocked after a day of traveling internationally. I can see it by connecting via internet to Xfinity but can’t get it on my iPhone or iPad. Trying to find a way to communicate with a live person at Xfinity via dm or chat

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XfinityOrlandoM

Official Employee

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1.4K Messages

2 days ago

@user_adcn1j

Thank you for reaching out to our social media team, it’s great we can connect this way. If you can access your email via https://login.xfinity.com/login. The on your iPhone, go to mail app setting, then under account settings, go and re input your password that you used to sign into the xfinity website with.

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user_adcn1j

3 Messages

Thanks Orlando. This seemed to fix the inbox but the SMTP outbox is not sending messages. Any ideas on that would certainly be appreciated.

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2 days ago

0

U

user_adcn1j

3 Messages

I re entered the password for the SMTP outbox also.

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2 days ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_adcn1j

This link https://www.xfinity.com/support/articles/pop-imap-iphone has great info how to switch you email from pop to IMAP, give that a try and see if that fixes the outbound messages.

You can also delete the emails form your iPhone app. And add the email back in as sometimes you need to delete & reinstall the email

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2 days ago

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EG

Expert

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106.7K Messages

1 day ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance.

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BruceW

Gold Problem Solver

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26K Messages

20 hours ago

My Comcast email on my iPhone has been blocked after a day of traveling internationally. ...

The reply in https://forums.xfinity.com/conversations/devices/unable-to-access-email-with-thirdparty-tools-overseas/670cc9b29e0e6d6ef2b637c9 may be relevant.

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user_adcn1j

Comcast email on iPhone blocked when traveling internationally

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XfinityOrlandoM

user_adcn1j

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XfinityOrlandoM

EG

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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