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user_adcn1j
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3 Messages

Saturday, October 19th, 2024 4:39 PM

Comcast email on iPhone blocked when traveling internationally

My Comcast email on my iPhone has been blocked after a day of traveling internationally. I can see it by connecting via internet to Xfinity but can’t get it on my iPhone or iPad. Trying to find a way to communicate with a live person at Xfinity via dm or chat

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17 days ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

1 month ago

@user_adcn1j

 

 

Thank you for reaching out to our social media team, it’s great we can connect this way. If you can access your email via  https://login.xfinity.com/login. The on your iPhone, go to mail app setting, then under account settings, go and re input your password that you used to sign into the xfinity website with.

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user_adcn1j

3 Messages

Thanks Orlando. This seemed to fix the inbox but the SMTP outbox is not sending messages. Any ideas on that would certainly be appreciated. 

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1 month ago

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user_adcn1j

3 Messages

I re entered the password for the SMTP outbox also. 

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1 month ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_adcn1j

 

This link https://www.xfinity.com/support/articles/pop-imap-iphone has great info how to switch you email from pop to IMAP,  give that a try and see if that fixes the outbound messages.

 

You can also delete the emails form your iPhone app. And add the email back in  as sometimes you need to delete & reinstall the email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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EG

Expert

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107.1K Messages

1 month ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance. 

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BruceW

Gold Problem Solver

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26K Messages

1 month ago

My Comcast email on my iPhone has been blocked after a day of traveling internationally. ...

The reply in https://forums.xfinity.com/conversations/devices/unable-to-access-email-with-thirdparty-tools-overseas/670cc9b29e0e6d6ef2b637c9 may be relevant.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_ppwqqn

1 Message

19 days ago

Sounds like what happened to us in SE Asia around 10/16/24. I have spoken with 4 Comcast support staff and no one seems to know how to fix this. And we are back in the US for 48 hrs. We can access emails on xfinity.com or .net, but not in they are not pushed to the iPhone. I don't have a solution, but Apple told me to check with Comcast. 

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XfinityVianney

Official Employee

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1.7K Messages

 

user_ppwqqn, 

Thank you for reaching out to let us know about the issue. I hope your travels in SE Asia went well besides the issues with email upon your arrival. I know how important it is to have access to your communication, so I understand the urgency. If you access your emails directly via our website, do you run into any issues? Have you reviewed your Apple settings and configuration? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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