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user_c2ea09
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10/14/2024 7:35 AM

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Unable to access email with third-party tools overseas

I have Comcast POP3 email and access it on a macbook pro and iphone.  Both devices have worked flawlessly for over a year sending/receiving emails from my comcast/xfinity account.  However when I travel overseas, they fail to authenticate (typically get wrong password error).  I can get around this by using a VPN but this is predictablly inconvenient.  WHY does Xfinity email authentication fail EVERY TIME I travel overseas?

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2 years ago

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XfinityPeterH

Official Employee

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3.1K Messages

2 years ago

 

user_c2ea09 This is a security measure to make sure that your email isn't accessed by someone who might be trying to gain access. 

 

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user_c2ea09

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I'm all for security but what would be the proper way to have access to comcast email when traveling overseas using a 3rd party tool?  Clearly, there must be a way to do this securly and conveniently (ie using 3rd party app).  Using the web version is like using an abacus - unacceptable.  Thanks for your help!

2 years ago

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XfinityMichaelC

Administrator

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5.3K Messages

We understand where you are coming from, but as you mentioned the VPN option is going to be the best way to access your email through a 3rd party client securely.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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