Mango3's profile

Visitor

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2 Messages

Wednesday, May 15th, 2024 3:03 PM

Spam Filters no longer working

I am getting bombarded with spam email. The filters from Xfinity don't appear to be working. I flag everything as spam when it comes in.

I have toggled the "move spam to spam folder" in advanced settings. I have disabled 3rd party mail and am only accessing via the browser interface.

Spoke to customer service which got absolutely nowhere. 

Accepted Solution

Official Employee

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995 Messages

6 months ago

Hello there, @Mango3! Thanks for reaching out here on the community forum! Spam is definitely an annoying part of life on the internet. Flagging items as spam is definitely helpful, and we thank you for doing it! However, it is important to note that marking an item as spam does not instantly stop the sender. Flagging starts the process of a sender being identified and as our filters learn, they get better! But it does take some time. There are situations where there is an increase in spam as the spammers change their tactics every so often. But rest assured, as you flag and our system identifies the offenders, you will gradually see a decrease! Let me know if you have any additional questions! 

Visitor

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2 Messages

@XfinityFrank​ I'd like to get a better answer than that. I understand that spammers evolve, but something significant has changed either with my email account or with your spam filters in general. The spam filters aren't catching anything anymore in my email. Something changed about a week ago. Why wouldn't your filters flag things like the examples below (which I just manually moved to my spam folder).

[Edited: "Email Addresses"]

(edited)

Official Employee

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2.4K Messages

 

Mango3 We truly appreciate you reaching back out. We would definitely recommend continuing to report spam as the filters will improve as you continue to report new emails. Here is a link with all of the details of our spam filter, https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. 

 

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1 Message

@XfinityJeniece​ I have been having the same problem for a month or so.  I have the spam filter turned on.  I mark incoming spam.  Nothing has worked.  Please help. 

Official Employee

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1.2K Messages

Thank you for reaching out to us here @user_3sd7lj. If you are still having issues with that email filter, you should be able to reset that through the https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience site. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 Messages

@XfinityJohnG​ what you posted to reset the filter says "sorry page can't be found"

4 Messages

5 months ago

Mine aren't either!!

Visitor

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5 Messages

Hmm, I was wondering why the sudden uptick in spammage recently, now I get it, the spam filtering isn't do so well if working at all :(

Official Employee

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1.5K Messages

 

B_B_Z We try our best to catch as much spam as possible but we do rely on our customers to let us know if they are slipping through. If these emails are not being caught by the filters you already have set you can report them to our security team directly. Select the message you wish to report as spam. Forward the spam message as an attachment to missed-spam@comcast.net.
If you need to report spam email sent from within the Comcast Network:
Once you have copied the full message headers from the spam message, paste the header and message into an email and send it to abuse@comcast.net.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

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45 Messages

Thank you for this informaion about missed spam. I have emails that I have reported for months to you and I continually keep getting these. I will start sending the emails to you at "missed-spam@comcast.net". Maybe then they will stop coming to me.

Frequent Visitor

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9 Messages

@XfinityAmandaB​ For over a month I've been forwarding a large amount of the same daily spam emails I receive to the xfinity missed-spam address. Nothing has improved and the same emails just keep pouring in. I'd already tried blocking them through xfinity's spam filters/rules/settings to no avail. This has now gone beyond irritating. I have several email accounts and only have this ongoing spam blockage failure with my xfinity email account. What's the holdup on providing your customer's with improved spam blocking?

2 Messages

@XfinityAmandaB​ They are "slipping through" like a mudslide, I am receiving hundreds a day and nothing is helping slow it down anymore. Xfinity need to do better than these answers!

1 Message

4 months ago

I have notice the same thing for about a month now. 

Official Employee

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1K Messages

Hello user_db9dnn. Please navigate to this link to make sure your spam filters are set up properly https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 Messages

The safe sender list should be set to all email not in the list go to junk or spam, not rejected. It would be good to catch one you want and add it to the list. As it is you never know you missed it

Official Employee

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839 Messages

 

user_bxay18 Hello, how can we be of assistance?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 Messages

The safe sender list should be set to all email not in the list go to junk or spam, not rejected.

Visitor

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5 Messages

2 months ago

I talked to a Xfinity agent yesterday for over an hour about the spam and setting up a safe list. Everything she told me to do, I had already done. The safe list does not work at all. She finally recommended using their modem to rent for an additional $10 per month. My son owns his own IT business and told me that had nothing to do with spam filtering, because my iPhone does not require a WiFi to receive emails. Xfinity agent has no clue. 

Visitor

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1 Message

2 months ago

Spam e-mail are coming with spoofing both the sending e-mail address and the receiving e-mail address

An example of a spoofed sending address "[Edited: "Phishing Email"]"
Which gets used only a few time before the address gets flagged as a spam address.
Then the sender sends the same spam again under another through away e-mail address.

The receiving mail boxes are also being spoofed by entering the with addresses that say something like "[Edited: "Phishing Email"]"
These mailbox address don't exist but they are still enter my mail box.

(edited)

Visitor

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5 Messages

2 months ago

I found that this helps a little:

click on the gear in upper right corner 

Email settings 

Filter Rules

Add new rule

I marked the new rule as spam

Condition, contains @@outlook.com

Action

Move to folder, Select Folder Spam

Save

This eliminated most of the spammers, but I tried to add another condition, @Hotmail.com and it was as though I had deleted the filter rule. 

How come Xfinity cannot get their act together and help their customers?

Visitor

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5 Messages

Use only one @, I must have double tapped the keypad on my iPhone. 

4 Messages

@Dorwinion​ add a different rule for @Hotmail.com. If you add it to the first rule then it would only block them if they were from both. A second rule catches either. It’s working for me. I really wish they would change the safe senders list to send others to spam and not just reject them. 

4 Messages

Thanks. it worked for a week but now it is not working. So I will try your suggestions. Problem is that I am away traveling and do not have my laptop and not sure if I can perform this on my iPhone. 
Xfinity needs to step up their game. 

Frequent Visitor

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11 Messages

2 months ago

Spam filters tend to disappear after a few days or months. I don’t know why

Official Employee

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996 Messages

 

AtlanticWC Have you tried any troubleshooting from the Xfinity Assistant? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

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11 Messages

Why? I have attempted to fix it many many times through the assistant, on a phone call, as a text message. They act as if they have never heard of this problem. Then tell me to add a filter. I can only hope the filter lasts in my account more than 3 weeks. Most disappear within 3 months.

Visitor

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5 Messages

1 month ago

in my previous response I mentioned that when I added a new rule, it was as though the original rule and new rule were eliminated. I tried this again, adding a filter rule condition for @Hotmail.com, but this time I added another action move to folder spam. 
summary: two different conditions and two of the same actions, each condition needs its own action. 

Email settings 

Filter Rules

Add new rule

I marked the new rule as spam

Condition, contains @@outlook.com

Action

Move to folder, Select Folder Spam

Save

Frequent Visitor

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11 Messages

I get between 15 to 20 fake "Pay Pal" emails each week. My filters include: Pay Pal as one word, Pay Pal as two words, Pay Pal in upper case, Pay Pal in lower case. Pay Pal as the sender. Pay Pal in the body. 

I still get between 15 to 20 fake "Pay Pal" emails.

4 Messages

Nothing is working. Xfinity Comcast email apparently has no means to block unwanted emails. I do not think Xfinity Comcast has intelligent enough technical support to block unwanted email. This is unacceptable. Why can’t Xfinity Comcast hire people who have ability to resolve this issue?

BTW: regarding PayPal, try forwarding these emails to spoofing @ PayPal.com or call PayPal and ask them what to do. 

Official Employee

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1.6K Messages

Thank you for reaching out to us, @user_pc7lw1! It is important to us to make sure security issues like this are reported. Please Report a spam email sent to your Comcast.net email account by following the steps below:


Webmail Users

  1. Select the message you wish to report as spam.
  2. Click the "Spam" button in the right-hand corner of the webmail console.


Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

  1. Select the message you wish to report as spam.
  2. Forward the spam message as an attachment to missed-spam@comcast.net.

 

For more information, we have a dedicated site here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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