Spam Filters no longer working

Hmm, I was wondering why the sudden uptick in spammage recently, now I get it, the spam filtering isn't do so well if working at all :(

Thank you for this informaion about missed spam. I have emails that I have reported for months to you and I continually keep getting these. I will start sending the emails to you at "missed-spam@comcast.net". Maybe then they will stop coming to me.

@XfinityAmandaB​ For over a month I've been forwarding a large amount of the same daily spam emails I receive to the xfinity missed-spam address. Nothing has improved and the same emails just keep pouring in. I'd already tried blocking them through xfinity's spam filters/rules/settings to no avail. This has now gone beyond irritating. I have several email accounts and only have this ongoing spam blockage failure with my xfinity email account. What's the holdup on providing your customer's with improved spam blocking?

@XfinityAmandaB​ They are "slipping through" like a mudslide, I am receiving hundreds a day and nothing is helping slow it down anymore. Xfinity need to do better than these answers!

Hello user_db9dnn. Please navigate to this link to make sure your spam filters are set up properly https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

The safe sender list should be set to all email not in the list go to junk or spam, not rejected. It would be good to catch one you want and add it to the list. As it is you never know you missed it

The safe sender list should be set to all email not in the list go to junk or spam, not rejected.

Use only one @, I must have double tapped the keypad on my iPhone. 

@Dorwinion​ add a different rule for @Hotmail.com. If you add it to the first rule then it would only block them if they were from both. A second rule catches either. It’s working for me. I really wish they would change the safe senders list to send others to spam and not just reject them. 

Thanks. it worked for a week but now it is not working. So I will try your suggestions. Problem is that I am away traveling and do not have my laptop and not sure if I can perform this on my iPhone. 
Xfinity needs to step up their game. 

Why? I have attempted to fix it many many times through the assistant, on a phone call, as a text message. They act as if they have never heard of this problem. Then tell me to add a filter. I can only hope the filter lasts in my account more than 3 weeks. Most disappear within 3 months.

I get between 15 to 20 fake "Pay Pal" emails each week. My filters include: Pay Pal as one word, Pay Pal as two words, Pay Pal in upper case, Pay Pal in lower case. Pay Pal as the sender. Pay Pal in the body. 

I still get between 15 to 20 fake "Pay Pal" emails.

Nothing is working. Xfinity Comcast email apparently has no means to block unwanted emails. I do not think Xfinity Comcast has intelligent enough technical support to block unwanted email. This is unacceptable. Why can’t Xfinity Comcast hire people who have ability to resolve this issue?

BTW: regarding PayPal, try forwarding these emails to spoofing @ PayPal.com or call PayPal and ask them what to do. 

Thank you for reaching out to us, @user_pc7lw1! It is important to us to make sure security issues like this are reported. Please Report a spam email sent to your Comcast.net email account by following the steps below:

Webmail Users

1. Select the message you wish to report as spam.
2. Click the "Spam" button in the right-hand corner of the webmail console.

Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

1. Select the message you wish to report as spam.
2. Forward the spam message as an attachment to missed-spam@comcast.net.

For more information, we have a dedicated site here.

If you're new to Xfinity then you should be grateful they didn't disconnect you! Waiting for an answer is usually a long drawn out thing which, by the way, rarely works.

As far as spam filters, they haven't worked as long as I've been a customer ( more than a few decades) What makes me laugh is that I get messages in my inbox from "Comcast" a few times a week telling me my payment was refused. So if they can't figure out a spam "Comcast" email then I doubt they can recognize an obvious spam. 

At least you still have filters. Mine tend to disappear on a regular basis. I've asked about it and no one seems to know. Check your filters.

Hello user_r1m4wf thanks so much for taking the time to reach out here on our Residential Forums. We're happy to assist - Are you also experiencing issues with your spam/email filters?

@AtlanticWC​  their answer to that was flagging legitimate xfinity emails with a red XF. A useless feature if you are using a third party email client. 

You’re not wrong though. Their SPAM “filter” has always been a joke.

3 months at least. It is so irritating. 

@mar_913​ 

I initially used @Hotmail.com but found it useless after a few weeks. I then removed the @ and is working better but not consistently.
I added a word from the subject line such as Discount and is catching a fair amount. 
I still get spam but when I look at my spam folder it is catching more. 
BTW: for each rule I add an action to correspond to that rule: select folder = spam. So I have added a repetitive action for each rule. 
Comcast is not concerned about people’s email boxes being full of spam, otherwise something would have been done to resolve this issue. 

I would suggest there are kickbacks involved here, anytime you are NOT willing to correct this mess is due to funds exchanging hands.