Visitor
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2 Messages
Spam Filters no longer working
I am getting bombarded with spam email. The filters from Xfinity don't appear to be working. I flag everything as spam when it comes in.
I have toggled the "move spam to spam folder" in advanced settings. I have disabled 3rd party mail and am only accessing via the browser interface.
Spoke to customer service which got absolutely nowhere.
Accepted Solution
XfinityFrank
Official Employee
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995 Messages
6 months ago
Hello there, @Mango3! Thanks for reaching out here on the community forum! Spam is definitely an annoying part of life on the internet. Flagging items as spam is definitely helpful, and we thank you for doing it! However, it is important to note that marking an item as spam does not instantly stop the sender. Flagging starts the process of a sender being identified and as our filters learn, they get better! But it does take some time. There are situations where there is an increase in spam as the spammers change their tactics every so often. But rest assured, as you flag and our system identifies the offenders, you will gradually see a decrease! Let me know if you have any additional questions!
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user_i5o01d
4 Messages
5 months ago
Mine aren't either!!
6
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user_db9dnn
1 Message
4 months ago
I have notice the same thing for about a month now.
4
Dorwinion
Visitor
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5 Messages
2 months ago
I talked to a Xfinity agent yesterday for over an hour about the spam and setting up a safe list. Everything she told me to do, I had already done. The safe list does not work at all. She finally recommended using their modem to rent for an additional $10 per month. My son owns his own IT business and told me that had nothing to do with spam filtering, because my iPhone does not require a WiFi to receive emails. Xfinity agent has no clue.
0
jane1
Visitor
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1 Message
2 months ago
Spam e-mail are coming with spoofing both the sending e-mail address and the receiving e-mail address
An example of a spoofed sending address "[Edited: "Phishing Email"]"
Which gets used only a few time before the address gets flagged as a spam address.
Then the sender sends the same spam again under another through away e-mail address.
The receiving mail boxes are also being spoofed by entering the with addresses that say something like "[Edited: "Phishing Email"]"
These mailbox address don't exist but they are still enter my mail box.
(edited)
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Dorwinion
Visitor
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5 Messages
2 months ago
I found that this helps a little:
click on the gear in upper right corner
Email settings
Filter Rules
Add new rule
I marked the new rule as spam
Condition, contains @@outlook.com
Action
Move to folder, Select Folder Spam
Save
This eliminated most of the spammers, but I tried to add another condition, @Hotmail.com and it was as though I had deleted the filter rule.
How come Xfinity cannot get their act together and help their customers?
3
AtlanticWC
Frequent Visitor
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11 Messages
2 months ago
Spam filters tend to disappear after a few days or months. I don’t know why
2
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Dorwinion
Visitor
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5 Messages
1 month ago
in my previous response I mentioned that when I added a new rule, it was as though the original rule and new rule were eliminated. I tried this again, adding a filter rule condition for @Hotmail.com, but this time I added another action move to folder spam.
summary: two different conditions and two of the same actions, each condition needs its own action.
Email settings
Filter Rules
Add new rule
I marked the new rule as spam
Condition, contains @@outlook.com
Action
Move to folder, Select Folder Spam
Save
3
0