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Mango3
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2 Messages

Wednesday, May 15th, 2024 3:03 PM

Spam Filters no longer working

I am getting bombarded with spam email. The filters from Xfinity don't appear to be working. I flag everything as spam when it comes in.

I have toggled the "move spam to spam folder" in advanced settings. I have disabled 3rd party mail and am only accessing via the browser interface.

Spoke to customer service which got absolutely nowhere. 

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3 days ago

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XfinityFrank

Official Employee

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905 Messages

4 months ago

Hello there, @Mango3! Thanks for reaching out here on the community forum! Spam is definitely an annoying part of life on the internet. Flagging items as spam is definitely helpful, and we thank you for doing it! However, it is important to note that marking an item as spam does not instantly stop the sender. Flagging starts the process of a sender being identified and as our filters learn, they get better! But it does take some time. There are situations where there is an increase in spam as the spammers change their tactics every so often. But rest assured, as you flag and our system identifies the offenders, you will gradually see a decrease! Let me know if you have any additional questions! 

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Mango3

Visitor

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2 Messages

@XfinityFrank​ I'd like to get a better answer than that. I understand that spammers evolve, but something significant has changed either with my email account or with your spam filters in general. The spam filters aren't catching anything anymore in my email. Something changed about a week ago. Why wouldn't your filters flag things like the examples below (which I just manually moved to my spam folder).

[Edited: "Email Addresses"]

(edited)

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4 months ago

XfinityJeniece

Official Employee

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2.2K Messages

 

Mango3 We truly appreciate you reaching back out. We would definitely recommend continuing to report spam as the filters will improve as you continue to report new emails. Here is a link with all of the details of our spam filter, https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

0

user_3sd7lj

1 Message

@XfinityJeniece​ I have been having the same problem for a month or so.  I have the spam filter turned on.  I mark incoming spam.  Nothing has worked.  Please help. 

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3 months ago

XfinityJohnG

Official Employee

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1.1K Messages

Thank you for reaching out to us here @user_3sd7lj. If you are still having issues with that email filter, you should be able to reset that through the https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience site. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_i5o01d

4 Messages

@XfinityJohnG​ what you posted to reset the filter says "sorry page can't be found"

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3 months ago

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user_i5o01d

4 Messages

3 months ago

Mine aren't either!!

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B_B_Z

Visitor

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1 Message

Hmm, I was wondering why the sudden uptick in spammage recently, now I get it, the spam filtering isn't do so well if working at all :(

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3 months ago

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XfinityAmandaB

Official Employee

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1.4K Messages

 

B_B_Z We try our best to catch as much spam as possible but we do rely on our customers to let us know if they are slipping through. If these emails are not being caught by the filters you already have set you can report them to our security team directly. Select the message you wish to report as spam. Forward the spam message as an attachment to missed-spam@comcast.net.
If you need to report spam email sent from within the Comcast Network:
Once you have copied the full message headers from the spam message, paste the header and message into an email and send it to abuse@comcast.net.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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cpupro

Contributor

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43 Messages

Thank you for this informaion about missed spam. I have emails that I have reported for months to you and I continually keep getting these. I will start sending the emails to you at "missed-spam@comcast.net". Maybe then they will stop coming to me.

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2 months ago

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MLP1

Frequent Visitor

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9 Messages

@XfinityAmandaB​ For over a month I've been forwarding a large amount of the same daily spam emails I receive to the xfinity missed-spam address. Nothing has improved and the same emails just keep pouring in. I'd already tried blocking them through xfinity's spam filters/rules/settings to no avail. This has now gone beyond irritating. I have several email accounts and only have this ongoing spam blockage failure with my xfinity email account. What's the holdup on providing your customer's with improved spam blocking?

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2 months ago

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user_db9dnn

1 Message

2 months ago

I have notice the same thing for about a month now. 

3

XfinityWilliam

Official Employee

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927 Messages

Hello user_db9dnn. Please navigate to this link to make sure your spam filters are set up properly https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_bxay18

2 Messages

The safe sender list should be set to all email not in the list go to junk or spam, not rejected. It would be good to catch one you want and add it to the list. As it is you never know you missed it

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5 days ago

XfinityVictor

Official Employee

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713 Messages

 

user_bxay18 Hello, how can we be of assistance?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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Dorwinion

Visitor

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2 Messages

4 days ago

I talked to a Xfinity agent yesterday for over an hour about the spam and setting up a safe list. Everything she told me to do, I had already done. The safe list does not work at all. She finally recommended using their modem to rent for an additional $10 per month. My son owns his own IT business and told me that had nothing to do with spam filtering, because my iPhone does not require a WiFi to receive emails. Xfinity agent has no clue. 

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