Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (1.1K)
Funny you should say that because I do have intermittent connection and there are 3 unknown devices on MoCA that I do not recognize and the settings say privacy is disabled yet no apparent way to change that. Thanks
What are all these unknown connected devices?
I have more connected devices than I am able to identify, e.g., numbers separate by colons and then letters, e.g., f2:32:7b:72, et.c ( not a real one but you get the point). How do I find out what these are and whether I need them or should delete them? ANd a few of them are OFFLINE DEVICES. What th
Question
Closed
High data use and you can’t explain it?
I am very upset how subscribers are left in the dark here and the only way they are helped is suggesting them to purchase unlimited internet! That’s not fair! It is time for Xfinity to admit that their gateways have a MoCA issue where signals seem to mix up on coaxial lines in apartment buildings ca
Question
•
Customer Service
Hi Again, In searching for the amplifier, I found the one you have in the photo. I also found this one which specifically mentioned MOCA connectivity...is that necessary do you think?
XiD-P units not connecting
I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix
Question
We had roughly two days of stable service. The issue has returned and has affected us to such a degree that I could not work nor could we get any tests done before our network effectively cut out. Unplugging a MoCA connected device (it was not showin
Xfinity packet loss connection issues.
We are experiencing severe and constant bursts in packet loss that is disruptive to activities and systems that need stable connections. Through testing and troubleshooting everything we have access to here at home, several systems report lost packets in bursts (often spaced by a few minutes) that l
Question
@user_uew400 Hello, adding this MoCA Filter did in fact work. All I had to do was screw it into the back of my modem and let the wifi restart. I have not had any issues since I added this.
Xbox says it’s paused but app doesn’t
Hello, I am trying to connect my xbox to my xfinity wifi and it says that it needs to authenticate the connection then tells me that it is paused and I need to unpause it on the app to fix it but when I go to the app, it says the xbox is not paused and connected the internet.
Question
Xfinity gateway? Close neighbor/apartment situation? Devices you don't recognize connecting? You might have an MoCA problem and you really need check to see if this is the problem: https://forums.xfinity.com/conversations/your-home-netw
Xfinity will not connect to my phone
my xfinity device refuses to connect to my phone and my devices and prioritizes the stupid devices that are connected through my hotspot. I’ve tried to turn the hot spot off but random devices keep connecting and I have to manually turn off every device that connects to my wifi. I have to reset my m
Question
Currently the Xi6 needs to access the DVR via MoCA. In theory it really does not need to do this since everything on the DVR is mirrored on the cloud DVR. So maybe someday the Xi6 will be programed that way. If you have problems getting an XG1v4 f
4K boxes require Xfinity Modem?
I chatted with Customer Service to request 4K boxes for my TVs that are 4K, including a DVR. I have my own cable modem and router so was told that the 4K boxes are wireless and require a leased Xfinity router/modem. First, is this true, and second, does Comcast have a plan to allow the 4K boxes to w
Question
It appears to be working now, but download speed is between 100-200 (I get over 600 WiFi close to my gateway). Going to swap out the splitter I have for a MoCa compliant one and see if that helps.
MoCa Adapter with XB7
I recently bought a MoCa adapter and I have the XB7. I connected the adapter into one of my outlets with a coax cable and Ethernet to the device I’m trying to use, but it says “No Internet”. Does this mean MoCa is not enabled? How can I confirm if this is enabled on my XB7 now that we no longer have
Question
It could be the amp itself, since it worked when you bypassed it. Additional hidden splitter before the amp would hinder moca through the amp. Don’t use voip port for the dvr. Are you using the remote power through port 1?
Re: MoCA adapter and Comscope AC adapter
According to Commscope, the CSMAPDU9VP has a built-in MoCA PoE filter, so do I need to install a second one at the point of entry? And on this topic, I installed a CSMAPDU9VP becuase my splitter didn't have enought outputs. So I removed the splitter and installed the Commscope amplifier. At that poi
Question
Accepted Solution
Closed
Connected to a neighbor's internet service
Have a wierd issue that started yesterday where we are now connected to a neighbor's internet. Tried calling customer support but didn't get any meaningful help. After getting bounced around customer support, customer security assurance and internet technial help, the only thing that came out of it
Question
•
Your Home Network
@user_42q After sending a direct message and explaining the problem further, they sent a tech out. He confirmed the devices were actually connecting to my network and installed a moca filter. No issues so far and speed has improved.
Neighbors connected via moca
I recently noticed on the Xfinity app that my neighbors have several devices connected via moca to my gateway. Not only has it slowed down my internet, but I also can't seem to keep the devices off of my network. I called Xfinity twice and was told to reset my password and network name. I use very s
Question
@XfinityAngie If security was important, you wouldn't have two factor data breaches with email, or MoCA 2.0 enabled by default. Controlling a gateway with a phone app wouldn't be an option either. A password change doesn't fix this.
Devices on Wi-Fi that Aren’t Mine
I recently moved into an apartment building and started service with Xfinity. I only own ~4 devices that should be connected to my wifi: my laptop, phone, PlayStation, and TV. No one knows the password but me. However, when I open the Xfinity app and look at the devices connected to my Gateway, ther
Question
No. One modem per address is what they allow. There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !
If I have multiple Coax Cables, can I have multiple modems and routers? (video walkthrough attached)
I have an "active" coax cable in my living room. That is, when I plug it into my modem, I get an internet connection. I have several other coax cables wired throughout the house, but none of them output an internet connection. I'm trying to connect a modem and router in every room so I can get a str
Question
Using one of their rented gateways? Might not be your stuff. Could be one of your neighbors. They may even be completely unaware they're doing it. Remember stealing cable? Well you can do the same thing intentionally or unintent
DMCA parrot (Comcast) is laughable
I am fed up with Comcast and their DMCA parroting. They refer to these DMCA reports as 'alleged' but take action, disrupt service, and threaten. Calling the Security team is painful. These people have no technical skills, seem to speak as if guided by a script like document. They have no info and te
Question
Another here: https://forums.xfinity.com/conversations/your-home-network/how-to-activate-moca/639d580c86efae732c83d7eb Never said how it was done. Enable MoCA on gateway, then powercycle one or both perhaps? They didn't say. Let
I can't establish a connection with Moca adapter
I have an Xb7 Modem. My moca adapter is receiving power but its not connecting to the modem. I have no clue what else to do.
Question
What if after disabling MoCA - you still saw random devices showing up? Any suggestions there? I saw almost over 60 devices show up. They did not appear to be connected but said that they were connected at some point.
Random devices connecting to wifi
Random devices keep connecting to my wifi from a MoCA connection. Ive been unable to remove these devices as they keep coming back. I figured it may be the xfinity wifi hotspot so I turned mine off a couple days ago but random devices keep connecting. Im noticing my wifi becoming very slow with mult
Question
The last time I checked, I saw that my splitter was indeed 5-1675 MHz, but I don't think it specifically said whether it was MoCA capable or not. Does that part matter, or, is the frequency range the important bit?
Home MoCA connection with XB8 gateway
I currently have an XB8 gateway and am running into issues with the MoCA setup. The way my network is connected right now is as follows: 1st floor coax outlet -> coax splitter -> one output into XB8 -> one ethernet port to a router. 2nd floor coax outlet -> MoCA adapter -> desktop PC. Am I just miss
Question
@flatlander3 I had the tech come out. He couldn’t figure out where the splitter might be located in the wall where our lines are. It could be anywhere. But she has a Moca filter on hers now, so it’s much better!
Logging in to the gateway router to find my neighbor’s information.
This has never happened before, and I’m pretty angry because as per usual, we can’t get in touch with someone who works in the United States, who’s has been properly trained on technical issues regarding WiFi. This is why people hate Comcast. But I digress. Lately I have been having issues with my i
Question
@TheReddness Coax cable into the MoCA adapter, Ethernet out of the adapter to one of the ports on the back of my pod and wa-laa, hardwired xfi pod. So, it works now ?
MoCA
MoCA adapters with xfi pods….can I use them in order to hardwire my xfi pods for the mesh backhaul, or do the pods have to be plugged in directly to my network? I know they work on WiFi primarily but to maximize the capabilities of the pods I’d like to have them hardwired. Was hoping MoCA adapters w
Question
Thanks folks - I'll check on whether there is a MOCA POE filter also from a previous Xfinity install. It, like a MOCA splitter, are certainly inexpensive enough to try. There is so much old cabling from years of people switching back and forth betwee
user_5d4c13
commented
3 years ago
to the conversation:
0
0
XiD X1 and ethernet switch
Long time fios user, just switched to xfinity so am trying to figure things out. Xfinity Coax enters house in Den, connects to xFi gateway, which I believe is considered to be a modem/wifi router. This replaces my Fios Model G3100 router except the G3100 needed both an incoming coax and an additiona
Question