We are RIGHT NEXT DOOR to our neighbor that has Xfinity, and yet they want to charge us at least $5000 to service our home. They recently re-mapped our neighborhood for upgrades and STILL wanna charge us $5000 to run a line. All I want to do is GIVE THEM MONEY ! If anyone in management sees this, pl

Hello. I'm new to this site. An unwanted user keeps accessing my home network - even after changing my password. I've paused the user but I can't FORGET the user until it's disconnected from my network. I can't see how to disconnect it. Any help would be greatly appreciated.

My Setup: xFi Advanced Gateway = XB6 (ARRIS TG3482G) Main X1 TV Box = ARRIS XG1v4 Bedroom 1 = Arris Xi6 Connected Wirelessly Bedroom 2 = Arris Xi6 Connected through Ethernet Here's my issue: The Xi6 devices within my two bedrooms are horrible for Live or Recorded TV. This has been going on for a lon

Is xi6 only for internet only customers? Any issues with wireless boxes losing connection or being slow compared to a hardwired box? If internet goes down, does cable still work on wireless boxes? It does on wired.

Random devices keep connecting to my new gateway. I live in an apartment complex. And I just got the XB7 gate way in my home & random devices keep connecting to it even if I turn off the broadcast WiFi name in the app. Any solutions?

Hello, I’m really struggling to figure this out. A tech installed our modem/router in our garage. We live in a 2 story home. We have been experiencing several issues in one of our rooms upstairs. Our plan is for 1gig speed (fiber optic). This room tends to get 56-200 mbps at best. This room is used

Hi, I have an XB-7 router. I want to add other access points in my house via MoCA. It looks like XB-7 has support for this, but there is only one coaxial cable port. Wouldn't I need another port for the cable out? Or does it also output along that cable port? Thanks

Hello, I've noticed a number of customers complaining that an Arris device connected to their network and I experienced the same problem recently with my Gateway. What I haven't seen here is a definitive way to resolve this or definite problem in the security that allows this to happen. Why is it sp

Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto

We've had a rock solid modem connection with Xfinity since taking their service 3 years ago. I use a user-owned Netgear CM700 which has operated problem free. Lately, we've been getting transient T3 Timeouts, sometimes 2–3 times per day, sometimes none. A copy of our log since February 08, 2025 is a

I got a wifi extender for my basement but the wifi does not always get recognized or allows wifi to work as fast. Should I try another wifi extender, upgrade router and ir enhance to a faster service?

OK a couple weeks ago I posted in here that I could not get my XiD-C's (I have 2) to talk to the X1 DVR. Someone very kind @CCAndrew helped me troubleshoot that. The XiD-C in one room actually worked perfectly for about an hour and a half. Since then the XiD-C will not get Live TV (Won't Acquire a t

I chatted with Customer Service to request 4K boxes for my TVs that are 4K, including a DVR. I have my own cable modem and router so was told that the 4K boxes are wireless and require a leased Xfinity router/modem. First, is this true, and second, does Comcast have a plan to allow the 4K boxes to w

I have the Xfi system with three TV's. Two of the TV's are wireless and one is connected to the coax coming into the house which is also connected to my Xfinity modem/router. Everything has been working really well but I wanted to install a mesh network to get better connectivity, my basement worksh