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user_0816b6
20th Anniversary celebration
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Visitor

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6 Messages

Wednesday, August 16th, 2023 11:10 PM

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Unable to access website URL with port numbers from home wifi

I am trying to access some business websites from my xfinity internet Wi-Fi whose urls end with …xyz.com:32443 and another zyx.com:8380

These requests fail with browser response of “server stopped responding” or “site can’t be reached. xyz.com took too long to respond. Try: Checking the connection

ERR_CONNECTION_TIMED_OUT”. 

NOTE: accessing these URLs works just fine when accessing them from outside my home Wi-Fi network e.g using my smartphone and cellular network with Wi-Fi disabled. Or from a different Wi-Fi network. No issues from non-Xfinity wifi network. 
I tried using port forwarding in Advanced settings of the XFI mobile app by choosing my laptop device name, TCP/UDP and the specific port number 32443 or 8380. No change. It still failed. 

i also tried restarting the xfi gateway. 

Please help me unblock access to these ports. Am I doing port forwarding incorrectly? These websites are from trusted educational businesses and government agencies that others can access from their home Wi-Fi network. 

Question

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Updated 

2 years ago

 • Edited

458

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Accepted Solution

user_0816b6

Visitor

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6 Messages

2 years ago

Resolved. Customer Security Assurance team never got back to me. But when I replaced the Xfinity modem/gateway box, the problem was resolved instantly. The blocked government website is now accessible with default gateway Wi-Fi settings. Problem solved. 

1

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XfinityThomasC

Official Employee

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2.5K Messages

Hello @user_0816b6 Thank you for sharing your resolution with the rest of the forum. We are glad you were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

2 years ago

Hey there @user_0816b6, I really appreciate you letting me know what steps you've already tried, and for taking advantage of the amazing self-service options Xfinity has out there for you. It sounds like you may have set up the Port Forwarding correctly, as long as you followed the steps outlined in this awesome Walkthrough, you should be good on that front. Just to make sure we're on the same page, are multiple devices unable to access these sites on your home network, or just one? 

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user_0816b6

Visitor

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6 Messages

@XfinityMarcos​ thanks for replying. I have tried multiple devices (laptops, phones) & multiple browsers to access these sites through my home network. All those devices can successfully access these sites through a different network. Regarding port forwarding steps, yes, I have followed those steps exactly as outlined in the support article. Any gateway admin settings I should check for that are preventing port forwarding to work? My gateway admin console shows DHCPv4 Server = Enabled for Local IP Network. And DHCP Client: Enabled for Xfinity Network. And MoCA Network = Active. MoCA Privacy = Disabled

2 years ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

@user_0816b6, It sounds like this is more of an issue with the websites being blocked. Luckily, we have a dedicated team who can handle this exact type of issue. Our Customer Security Assurance team will be the best resource to investigate these sites and get them unblocked for you if possible. They're super knowledgable, and I've always had a good experience working with them in the past, so you'd be in great hands. Have you tried reaching out them yet? If not, that link I provided will take you directly to their site. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0816b6

Visitor

 • 

6 Messages

Thanks for recommending the Customer Security Assurance team. I wasn’t aware. I reached out to them last week and am waiting to hear back. Will provide an update when it gets resolved 

2 years ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Great! They are amazing! @user_0816b6 our team will circle back in a week to ensure you were in contact. Appreciate all of your time and patience! Talk to you soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0816b6

Visitor

 • 

6 Messages

@XfinityThomasB​ @XfinityMarcos I haven’t heard back from the Customer Security Assurance team since submitting a website unblocking request on August 19th. 

2 years ago

0

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