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TheReddness
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7 Messages

Sunday, May 7th, 2023 11:01 AM

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MoCA

MoCA adapters with xfi pods….can I use them in order to hardwire my xfi pods for the mesh backhaul, or do the pods have to be plugged in directly to my network? I know they work on WiFi primarily but to maximize the capabilities of the pods I’d like to have them hardwired. Was hoping MoCA adapters would allow me to do that.

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2 years ago

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TheReddness

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7 Messages

2 years ago

I got it figured out. Not really due to any help from xfinity community employees or xfinity customer experts. Even phone calls to tech support or speaking to xfinity employees in-store left me without any directions.

My wish is that xfinity wouldn’t be so cryptic with their spec info on xfi pods, or setting up MoCA, or anything about their network really. Especially for customers who spend their hard-earned dollars on xfinity’s ability (or inability) to provide top-notch service and support. I mean, I bought the pods from an xfinity store, they’re marketed by xfinity, yet the help xfinity provides for their xfi pods is horrible at best. YouTube is a better tech support resource. Xfinity should really consider being much more transparent on the items they sell and promote, including technical specs/capabilities, and really just being knowledgeable about the equipment they are pushing to customers.

hopefully xfinity can eventually get their tech support/customer service refined, so that those customers that come after all of us can have it a little better than we did.

yes, MoCA works with xfi pods. I have 3 of them connected via Ethernet to my network via MoCA. Specifically, it works with xfinity gateway and xfi pods. However, in my case, my gateway (XB8) doesn’t recognize the 3 MoCA adapters/connections I’m currently using, even tho MoCA is enabled on my gateway. 

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CCBrian1

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367 Messages

Hello @TheReddness , I'm happy to hear you have figured out how you wanted to have the Xfi pods set up. Did you have any other questions for concerns at this time? 

I no longer work for Comcast.

2 years ago

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CCHeather

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1.1K Messages

2 years ago

@TheReddness Thank you for reaching out to the Digital Care Team. The pods are for Wi-Fi coverage. Here is more information: https://www.xfinity.com/support/articles/xfi-pods-faqs. 

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TheReddness

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@XfinityHeather​ I’m not sure you fully answered my question. There are two ethernet ports on the back of each pod. Unless the pods have to be physically connected to my xfinity gateway, I wanted to utilize a MoCA connection to “hardwire” my pods since I have millions of miles of coax cable running thru the walls in my home.

What is the Ethernet port on the xFi Pod used for?
Once your Pods are installed and online, you can hardwire your xFi Gateway and/or your devices to your Pods using an Ethernet cable if you so choose. Hardwiring your xFi Gateway to a Pod gives you faster speeds and the connection is not impacted by distance or WiFi interference.

Connecting your Pod to your xFi Gateway using an Ethernet cable is especially helpful when:

  • A home has Ethernet wiring to different rooms.
  • The home is very large or has construction that may block WiFi signals (concrete or stone interior walls, metal or metal mesh in or on the interior walls).

Note: Not all xFi Gateways can be connected to your xFi Pod. For a list of compatible xFi Gateways, see I’ve hardwired my Pod to my gateway, so why is the Connection Type still set to WiFi?.

Hardwiring your device to a Pod would give you slightly faster speeds than connecting the device to the network over WiFi.

2 years ago

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CCHeather

Problem Solver

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1.1K Messages

@TheReddness. Yes, you can utilize the ports on the pod. Is that what you are asking? 

I no longer work for Comcast.

2 years ago

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TheReddness

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7 Messages

Yes, for MoCA purposes.

MoCA = multimedia over coax alliance.

Coax cable into the MoCA adapter, Ethernet out of the adapter to one of the ports on the back of my pod and wa-laa, hardwired xfi pod.

2 years ago

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CCHeather

Problem Solver

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1.1K Messages

@TheReddness. Yes, that is what the port is for. Is there anything else we can do for you?

I no longer work for Comcast.

2 years ago

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EG

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108.1K Messages

@TheReddness​

Coax cable into the MoCA adapter, Ethernet out of the adapter to one of the ports on the back of my pod and wa-laa, hardwired xfi pod.

So, it works now ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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EG

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108.1K Messages

2 years ago

AFAIK and the last that I heard, a CC employee stated here last year that the pods can't do ethernet backhaul. YMMV. Maybe they changed the firmware since then. Good luck !

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zandor60657

Contributor

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200 Messages

2 years ago

I'd heard the same thing, but the support FAQ seems to indicate you can wire pods to the gateway.  xFi Pods FAQs - Xfinity Support  However, you can't wire them during activation and have to use WiFi for activation.  

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TheReddness

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7 Messages

@zandor60657​ thanks for the input. Yes, the pods were activated over WiFi. I followed the xfinity app for setup. Before I start junking up my home wifi trying MoCA adapters with the pods to hardwire them I thought I’d ask here for help….what seems to be happening here in this thread I feel is that everyone isn’t really reading/understanding what I’m asking.

To be clear, I’ve followed the install directions on the xfinity app for activating my xfi pods.

My question is this: can I use MoCA adapters with the xfi pods to hardwire them, or do they have to be physically connected to my gateway in order to count as being “hardwired?”

On the flip side, do those who are replying to my question/post really understand what a MoCA is/does?

2 years ago

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Luna305

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3 Messages

2 years ago

Hi @TheReddness – I just installed and connected a goCoax MoCA 2.5 Adapter for this very purpose and it seems to be working fine. I'm experiencing a brilliant picture on my TV using the Xfinity App and noticeably improved internet speeds over MS Teams, etc. The gateway I lease from Xfinity supports MoCA natively but it needed to be switched on. If your gateway doesn't support MoCA, you'll need a second adapter.

The background is that my garage was recently converted to an office and I had the electrician run underground conduit with coax, figuring (in error) that I could just have a second modem out here. There were too many turns to fish a Cat5/6 through or even pull the coax, so MoCA was the easiest solution.

Hope this helps!

(edited)

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TheReddness

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@Luna305​ how do you switch it on? I logged in to my gateway’s online tool and noticed that MoCA is enabled but could not for the life of me get anything to work correctly. I have the newest XB8 gateway, which I would assume supports MoCA, so I didn’t integrate one at the gateway, just at the xfi pods themselves. Trying to call and get knowledgeable help from xfinity tech support is like drilling holes thru your fingernails…extremely painful.

I just returned 4 Screenbeam 2.5 MoCA adapters because they wouldn’t work….or better yet, I couldn’t figure out how to get them to work. Xfinity won’t just send a tech to my house to show me how illiterate I am at MoCA setups and help me get it up and running. Coupled with the bare minimum info xfinity puts out about their gateways, it’s a lost cause.

I pay for their top-tier internet speed, but the sad thing is xfinity won’t help me get the most out of what I pay them for said speed.

2 years ago

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Luna305

Visitor

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3 Messages

@TheReddness​ My order of operations was as follows:

  1. connect garage coaxial cable to splitter in the basement (my reading indicates that the splitter should have appropriate frequency and must NOT be an amplifier)
  2. enable MoCA on the cable modem
  3. make the power and data connections to the adapter
  4. make the ethernet connection from the adapter to the xFi pod
  5. power cycle both the adapter and pod

Once I got through these steps, I was good to go with speeds jumping from < 1Mbps to 80+ Mbps. 

2 years ago

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user_6d10d2

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3 Messages

2 years ago

You need to login to the modems webpage not the stupid xfinity app! 
if your LAN ip is of the 10.0.0.x range then in chrome address bar type 10.0.0.1 thats the admin page to actual modem not the server controlled app settings. If your ip is of the 192…… range the easiest way to get the ip to the modem is to look at your wifi settings and look for gateway ip address thats what you need to login to modem. 
the login credentials are Admin password. It will prompt you to change it you must do it. 
then go to the gateway tab then connection-moca tab on the left pane. From there you must enable moca and save it!

Itll say waiting for backend to be fully executed!

now you can connect moca adapters to modem. 

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