Visitor
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5 Messages
MOCA band used by Set Top Box equipment.
I have a MoCA LAN that is sharing coax with my set top boxes. I noticed that sometimes my remote STB hangs after a reboot or firmware update. I also noted that the STB's Mac address shows up on my Gateway/router connected devices list and that it has been served an IP address. I assume that the STB thinks the Gateway/Router is its Master DVR/STB and of course, simply hangs. When this happens, I re-power up the remote STB and it usually reconnects to its DVR host - by chance. In other words, there are two DHCP hosts on the same LAN and the remote STB is connecting to the wrong one, at least half the time.
To prevent this clash, I believe that I can configure my MOCA adapters to use a distinct MOCA frequency band from the band that Comcast uses. Can someone provide the specifics on how to go about this?
Details: I am using a purchased Arris SVG2482AC that is Xfinity compatible. I do not use the Arris as a MOCA adapter. I use two Hitron HT-EM4 devices that operate on Mixed Extended Band D at 1100 hz.
CCValerie
Official Employee
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974 Messages
3 years ago
Hi there, @comptonsw, thank you for taking the time to reach out to us through our Xfinity Forums! I understand you are having some trouble with your cable boxes getting interrupted after a modem reboot. Please rest assured, you have reached the right team for assistance. To get started, please send us a direct message with your full name and service address so we can check the equipment being used.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_c03a8a
Visitor
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3 Messages
3 years ago
So I have no Ethernet cords going to my router . But yet a device keeps connecting to Moca which kicks me off the Wi-Fi and causing lag as well. I’ve reset everything multiple times and I cannot disconnect from Wi-Fi because then I am unable to go into Moca and remove whatever device it is. Xfinity keeps having me just do resets which I’m sick of doing.
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