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Add unlimited data to account

I've tried previously to add unlimited data to my account via this URL: http://xfinity.com/buy/plan/checkout/XFINUDAT When I do that, I receive an error that tells me unlimited data is temporarily unavailable. I have tried this several times and each time it fails. Is there another route to g

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I have the same problem, but it's not just Outlook. This also happens from the iPhone, Android/Samsung email client - any email client. You can go to the email website using a browser and can send and receive just fine. Starting about 8 am PST, email

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Can't send email from outlook

Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails.  I can also ping the port at smtp.comcast.net:465.  It seems my attempt to connect to the port is being rejected by the server.  Password is correct (am receiving emails

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Worst Customer Service

Long story short I had to disconnect my Xfinity services because we ended up not closing on a house where Xfinity was offered. We ended up moving to Deland, Florida, where Xfinity is not an option. During the first 30 days of my account being active, my son was in the hospital and ended up dying due

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@user_89qlgh Good morning! Thank you for taking the time to share your concerns regarding the emails you are receiving. I can see how this would be frustrating, and want to be sure you are able to get the resolution you need. May I ask if these are s

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Still receiving advertisement emails after opting out of all

Hi there! This question has been asked before but the person never seemed to get an answer. I’ve gone into my privacy center and opted out of all email communications. I’m still getting emails with “THIS EMAIL IS AN ADVERTISEMENTYou're receiving this email because you are a current Comcast customer.

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@sammyoo Thank you for reaching out so we can make sure this billing issue is taken care of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” i

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Billing support

Charged 9.00 per month on tv adaptors canceled 8 mos. ago. Returned already. Spent 2 months trying to resolve with 5 separate agents on APP… what a run around and there all overseas support

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It's possible the previously scheduled technician fell ill or had another issue that prevented them from attending work which caused the rescheduling. Our Xfinity Home security installations require specific training for the technicians who perform t

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Xfinity does not consider customers and or want business.

I have missed 3 days of work because I have been scheduled to have a home security installation, the first time I was confirmed that same day they would come, I waited and no one came then they said it was because a service needed to be canceled to start a new one. No one called and told us anything

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Billing support

Charged 9.00 per month on tv adaptors canceled 8 mos. ago. Returned already. Spent 2 months trying to resolve with 5 separate agents on APP… what a run around and there all overseas support

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@RKilroy - Xfinity's CSA Tier2 Team just called me back on my Escalated Case and asked me for the screenshot of the Usage Page (emailed them), so hopefully somebody might be working on this issue...

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Data Usage page does not display in web browser

https://xfinity.com/usagemeter Does not display any information. As I will be charged if I go over my allotted 1.2TB of data, it is very important that I be able to check on my data use. While I understand this information can be obtained from the phone application, this is an unacceptable solution,

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@EG​ Thank you for the thorough reply.

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Cable Modem Uncorrectable Errors, Notice/Critical Events in Log?

I've been battling Xfinity internet issues for years. I replaced the modem for a Netgear CM2050V, purchased a hefty pfSense router, and installed MoCA adapters (completely isolated from the modem's coax line). The internet appears to be rock solid, except for some irregularities reported by the mode

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Must be nice. I still check it daily. I checked this morning at home and just now at work and still nothing. Looks like they changed how it reports in the app, so it seems they are at least working on it. On my work machine, which is on a non-Comcast

 commented 

23 hours ago

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Data Usage page does not display in web browser

https://xfinity.com/usagemeter Does not display any information. As I will be charged if I go over my allotted 1.2TB of data, it is very important that I be able to check on my data use. While I understand this information can be obtained from the phone application, this is an unacceptable solution,

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worthless! no answer to the same question over and over

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DVR start time, end time, and Smart Resume are all off

This has clearly been a known issue for a long time, but I have yet to see a solution. Every recording starts and ends about a minute early. This is very annoying when you lose the end of a show. Being a minute off on Smart Resume is even worse. It always resumes with about two commercials (or half

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Hello @user_8e5fp5. Have you tried deleting the app and re-installing it? Sometimes there is a glitch or bug and doing that, may get the pod to install.

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Xfinity xfi app/ xfi pods

This app absolutely sucks. I have had these exfi pods for about 2 weeks now an they will not connect through the app. Everytime I go to try I click on the add xfi pod on the app an always get an error message saying to try again. I ve deleted the app reinstalled signed out clear the cache. Have buet

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No this did not work. It goes to QVC3. The voice command works for QVC 2 & 3 but if you just want regular QVC it launches the 3rd party app. Saying “QVC live tv” goes to QVC 3

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Voice remote qvc channel vs app

My grandma likes to use the voice remote function. She watches a lot of home shopping. When she says QVC, it started opening the app rather than just switching to qvc channel. Is there a way to fix this so it just goes to the channel?

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@XfinityKassie​ obviously it’s the Peacock situation. I don’t see where there is any help. I’ve tried everything yet it’s a no go!! 

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Just give a code

Why not just give a code for peacock. There are so many people having problems and I’m on of them

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How to unblock your device that has the xfinity app from a computer

Hi everyone, I accidentally blocked my primary device last night, which has the app installed. How do I unblock devices from a computer? Similar/same as this issue: ‎Blocked Device Not Showing Up to Unblock | Xfinity Community Forum Thanks in advance.

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@user_att0g2 Welcome to our community forum and I think you're awesome for helping out your grandma with her voice remote :). Can you try saying "QVC Live TV" and let me know if that works?

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Voice remote qvc channel vs app

My grandma likes to use the voice remote function. She watches a lot of home shopping. When she says QVC, it started opening the app rather than just switching to qvc channel. Is there a way to fix this so it just goes to the channel?

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@kdurigan​ - the Arris SB8200 CM is not yet certified to work on the upgraded Mid-Split HFC Plant [Xfinity calls it "Next Gen Speed Tier"] Please review this very good Article if you wish.

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SB8200 Modem Not Achieving 100 Mbps Upload Speeds

Hi there, I'm writing in to see if someone can help me with my upload speeds on my SB8200 modem. I am only getting 25 Mbps though my package calls for 100 Mbps. I am only seeing 4 bonded upstream channels and they are all QAM. Not sure if OFDMA has been rolled out in my area, but can confirm the ups

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Voice remote qvc channel vs app

My grandma likes to use the voice remote function. She watches a lot of home shopping. When she says QVC, it started opening the app rather than just switching to qvc channel. Is there a way to fix this so it just goes to the channel?

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Hi, user_czehcg! Thanks for reaching out to XFINITY to get help with transferring services to your new address with Bulk services in the same complex. Congrats on the move. I have been in your shoes before and understand how moving can be tough.

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moving in same bulding

im on the first floor on my curent apartment 119 but they have given me a room on the 4th floor what do i need to do to have service in my 2 rooms i want to move the internet up to the 4th floor onley need tv in the lower room the hole apart/ bulding for now is all xfinity so i think i could just b

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@Casey_SJ, thanks for getting back to us with this update, and we're delighted to hear that worked on your end. Please be sure to reach back out to us Publicly for any future issues or concerns, we're here to support you.

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RE: Xfinity WiFi Hotspots app to be retired

Background: I have the latest Xfinity iOS app version 5.18.0 on my iPhone as of 19 Feb 2024 The phone is running iOS 17.2.1 All previous Xfinity WiFi and other Xfinity apps have been deleted Problem: The "WiFi" tab contains an option called Xfinity WiFi Hotspots (screenshot 1 below) When that is

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