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New package

I would like to enroll in a new package

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6

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I meant to say I have the 100 mbps internet essential package but always get 120 mbps! My fault. Will send the message now.

 replied 

18 hours ago

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Received message "we’ve increased your speeds". plan on acct changed, speeds have not.

About 1-2 months ago I received an email/text/whatever it was (don't entirely remember and can't seem to find it now) from comcast saying my speeds were increased. I have the basic internet essentials plan. After receiving that email, the plan on my account was changed to "performance pro" 500 mbps

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Thank you. I tried this and it fixed the problem.

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I’m getting many unwanted recordings

I’m getting many old recordings of Law and Order from 2013 on BBC America. My program says only New and from NBC. I got 6 on one night. It is annoying.

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GIG Internet running at 50MB or lower after tech was out on Sunday to work on downstairs apartments issue

I'm paying for the 1.2GB and a tech was out on Sunday to fix the downstairs apartment...low and behold later that night, 1/19/25, my internet starts acting crazy and speeds went down to 20MB but upload speeds went up by 10...go figure. I call xfinity and the earliest they can get a tech out is this

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No i can't I don't have a cable account I've got xfinity now internet and mobile

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Still no gift card for adding a mobile line

Not [Edited: "Language"] happy no way [Edited: "Language"] it take 3 months to email a gift card [Image Removed: "Personal Information"]

Question

@user_radromo, hi there! I'm sorry to hear about your connection. I would love to work with you to get this fixed. Please, send a DM to Xfinity Support with your full name and address to get started. I'll see you there! Here are the detailed steps t

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Internet down repeatedly in cold weather

My internet service goes down for long periods of time in very cold weather (20 degrees or less). I had one service appointment but they said everything was fine.  It was warmer out and Internet was working.  What can I do?  It keeps happening. I’m about ready to try Fios

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Is it possible to use mesh network for X1 cable 3rd party apps

I understand the cable box connects to my internet gateway in order to use third party apps like Amazon. For the den television however, it is too far from the gateway and the wifi signal is weak. As such the apps (well, only tried Amazon so far) are very slow. I installed a mesh network to overcom

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I feel your pain - I'm paying for the 1.2GB and a tech was out on Sunday to fix the downstairs apartment...low and behold later that night, my internet starts acting crazy and speeds went down to 20MB but upload speeds went up by 10...go figure. I ca

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Internet speed throttled by Xfinity

It seems that they throttle my internet speed purposely. I very rarely get anywhere close to the speed I pay for…every evening it drops dramatically no matter what I reset or check. I had to turn off my phone’s WiFi off just to make this post. I also know that it isn’t a problem with my router becau

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No internet

Upgraded modem from Xfinity does not allow internet access

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@user_c869a4​ I just found a site that check to see if your IP address is blacklisted. I tried it, it showed one site where my IP was Blacklisted. I contacted the site, there was an error at their end, they fixed it. I DOUBT this will help with my on

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Temporarily Blacklisted Account Message — Occurs Daily

Hello;For the past month, my email client has been returning the message below, preventing me from accessing my email:The server for account "< [Edited: "Personal Information"]>" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or securi

Question

@user_bk161​ I just found a site that check to see if your IP address is blacklisted. I tried it, it showed one site where my IP was Blacklisted. I contacted the site, there was an error at their end, they fixed it. I DOUBT this will help with my ong

 to the conversation: 

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Temporarily Blacklisted Account Message — Occurs Daily

Hello;For the past month, my email client has been returning the message below, preventing me from accessing my email:The server for account "< [Edited: "Personal Information"]>" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or securi

Question

@user_bk161​ I just found a site that check to see if your IP address is blacklisted. I tried it, it showed one site where my IP was Blacklisted. I contacted the site, there was an error at their end, they fixed it. I DOUBT this will help with my ong

 to the conversation: 

0

Temporarily Blacklisted Account Message — Occurs Daily

Hello;For the past month, my email client has been returning the message below, preventing me from accessing my email:The server for account "< [Edited: "Personal Information"]>" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or securi

Question

Hello, user_d68094! We are here and happy to further assist you with your service. We can check your modem signals and the area for issues. If needed, we can also get a repeat visit set up for you.  Please send us a direct message with your full

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Internet down repeatedly in cold weather

My internet service goes down for long periods of time in very cold weather (20 degrees or less). I had one service appointment but they said everything was fine.  It was warmer out and Internet was working.  What can I do?  It keeps happening. I’m about ready to try Fios

Question

Me too, cannot make or receive calld

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No Dial tone

I just installed a new router and now have no phone dial tone

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user_dx249 Have you tried accessing the Xfinity Mobile Portal through a web browser? I found my account number by logging in, going to My Account, View Billing, and accessing the latest billing statement.         

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How do I transfer xfinity mobile phone and number to new carrier?

I was trying to follow the directions here: "How to change or cancel your Xfinity Mobile service" https://www.xfinity.com/cancel/mobile   Under "Need help transferring your phone?" Sign in to your Xfinity Mobile account and go to the Devices tab. Select the device associated with

Question

Xfinity Now available to non mobile customers

Is xfinity NOW internet available to me if I do not have and do not want xfinity mobile. I have and would like to cancel my xfinity tv and internet 

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Randyrice515 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

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No bars of coverage

Have had my Samsung Galaxy S9 for many years without a problem. Starting last week I get no bars of coverage for calling anywhere. Connecting to a WiFi network is fine and I can make calls there. Have checked Xfinity Outage and no outages reported in my area. Is it just a setting or did my phone jus

Question

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