Xfinity Community Forum

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Direct message

I want to add my roommate's name to the billing statement. To do this, how can i get access to the direct message?

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Billing

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Here is the problem. I agreed to a rate. No one explained that rate could increase. Sure I could read a 30 page contract, but people in the Xfinity store were already waiting an hour or more for service. I find it unethical that no where is it made

user_6e75c9

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13 hours ago

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why did my bill go up

I have a question. I have a contract. My monthly rates went up $7.81. How is this legal? How is this ethical?

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Unable to reach comcast.net email addresses

I operate several mail servers that are being soft-rejected by Comcast with the following error:~~~421 resimta-h2p-561937.sys.comcast.net resimta-h2p-561937.sys.comcast.net ESMTP server temporarily not available~~~ We have good rDNS in place and are about as spam-free as possible, but messages are

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Email

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user_5a9fsq Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the frustration, and this is not what we want for our valued customers. I would be more than happy to take your feedback and make sure it

XfinityBillie

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13 hours ago

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How to report inappropriate behavior from customer service agent

I just got off of a chat with a live agent who during my chat asked me "Meanwhile, if you don't mind, may I ask what are your thoughts on Trump getting elected and making such tough decisions?". This is wildly inappropriate, which I told the agent, and there should be some way to report this type o

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Thank you for contributing detailed steps which may help other users, WinterWeasel. This is keeping in the nature and spirit of the forums and is greatly appreciated.

XfinityThomasA

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13 hours ago

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Dvr not recording certain programs

I have recently had issues where certain series no longer record even though the program info page says they are scheduled to. These series recorded for years and recently stopped.

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Hello, @vwm! Thank you for bringing your email security concerns to the Xfinity Community Forum for assistance. You've definitely come to the right place! As mentioned by our Gold Problem Solver, BruceW, the Customer Security Assurance (CSA) team is

XfinitySara

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13 hours ago

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hacked email

A hacker contacted people in my contact list saying I had been hurt fishing for people to try and swindle. The hacker also gained access to my account and added a false personal email to the account. I have removed the false email address and I have changed my password. My email is still compromis

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They are scheduled to come, but no one has ever tested the cable to see if there’s anything wrong with the existing cable and these people showed up and marked where they think they’re gonna bury the cable in the wrong place and there’s no one to cal

user_5a9fsq

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13 hours ago

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How to report inappropriate behavior from customer service agent

I just got off of a chat with a live agent who during my chat asked me "Meanwhile, if you don't mind, may I ask what are your thoughts on Trump getting elected and making such tough decisions?". This is wildly inappropriate, which I told the agent, and there should be some way to report this type o

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We had the 2 of the most unprofessional and rude service techs come on the property Dec 10 then again Dec 12 2024. The second tech told us that we needed him more than he needed us. Unbelievable. it’s been eight weeks and we’ve been waiting for the c

user_5a9fsq

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13 hours ago

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How to report inappropriate behavior from customer service agent

I just got off of a chat with a live agent who during my chat asked me "Meanwhile, if you don't mind, may I ask what are your thoughts on Trump getting elected and making such tough decisions?". This is wildly inappropriate, which I told the agent, and there should be some way to report this type o

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no one will help me!!!

What is the email address for me to send a written complaint about customer service? I have been bounced around on the chat agent service, talked with multiple people on the "phone" customer service and no one can address my complaint I Made payment arrangement through Xfinity app. For

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Billing

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scam

I've received several message that look like scams to me. They are from [Edited: "Personal Information"], and the Topic says "Please update your mailbox for better email functionality." Then in the message there is a place to click. I'm suspicious, why would I need to update?

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Email

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fred2179 Can you confirm that you have attempted these steps to resolve the issue? Here are a few steps to try: 1. Verify Your Email Settings: Double-check that you’ve entered the correct incoming and outgoing mail server settings. These se

XfinityBenjaminM

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13 hours ago

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Unable to Access Comcast Email Accounts using Outlook

I just noticed this. I have tried un-installing and installing and still unable to access email. I am able to access email via the website. i have tried uninstalling and installing the account on Outlook, Access to third-party email programs is enabled. Whats going on?

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you likely have the wrong modem provisioned, I had a similar issues going he reverse direction (my own modem to an XB8) and once they removed the old modem from my profile, the XB8 got the provisioned speeds as expected.

kcnwa

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13 hours ago

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Hitron CODA56 stuck at 40Mbps up

I've recently changed internet plans (1200 -> 2Gbps) and also modem (xFi Gateway -> Hitron CODA56). My upload speeds do not appear to provision properly on this new modem. I've had it for about a month and no matter what I do, I am stuck at 40Mbps upload. This doesn't seem like it's a saturat

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@user_cf6ybj I would be happy to assist you with your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I loo

XfinityDena

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13 hours ago

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cancel

hello! i have been trying to cancel 1 week ago and i can’t. I already reconnected the wifi with you in my new house but i want to cancel the last one. My ID is [Edited: "Personal Information"]

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user_kgvwmh Hello! We'll do our best to point you in the right direction since you are using a third-party modem. We did check and the modem you have which should be an Arris model, does have an app where parental controls and devices can be managed.

XfinityBenjaminM

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13 hours ago

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SBG8300 parental control issue

First, understand I am not tech savvy. I have an SBG8300 and it won't let me add, edit, or delete words or sites in the parental control area. I have 18 blocked sites and 26 blocked words entered. Is there a limit? If so, how do I delete when it won't let me? I'd reset the SBG8300, but I'm afraid I

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@PlanetMars92 Awesome I'm glad our technicians came out and got everything fixed for you. Do you have any other questions or concerns?

XfinityOrlandoM

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13 hours ago

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Not getting upload speeds

Good afternoon, I recently upgraded my cable modem speeds from 1. 2 GB to the multi-gig 2 GB. I was only getting around 40 MB uploads before and was expecting to get at least 150 to 200 Mbps based upon the advertised speeds of up to 300mps I have seen in other forum posts where you have had

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I am having the same exact problem. I have a new Sony Bravia 7 and when I try to sports, particularly basketball I get an unwatchable picture with lots of artifacts. Yet when watching anything else it looks good. We had a technician come out yesterda

user_4sx8af

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13 hours ago

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Pixelation during sports

I have both a wireless box and a regular box. Both have recently been replaced. Usually on the weekends when we are watching sports, the picture is so pixelated that we are unable to watch TV. Channels such as HGTV and FoosNetwork work just fine. We did a trial of YouTube TV and were able to watc

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Why do I have to delete all xfinity cookies every time I want to log into billing?

I already know this doesn't belong under the chosen topic, and that's because Xfinity refuses to list the actual web site anywhere in the systems as a topic for discussion. So here is the nearest to it. Subject says it all. I'm using Firefox on Linux Mint. Every SINGLE time I want to load the billi

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Xfinity App

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@user_ujsm78 Welcome to our community forum! You've reached the perfect place to review your account for the best possible pricing for the service you love ❤️I live on a tight budget and understand the importance of keeping monthly bills at a reasona

XfinityEmilyB

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13 hours ago

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My bill

Need to lower crazy cost

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@user_x7o8vy Please send me a DM with your username, and if you know it, your IP address when having the issue.

XfinityAlex

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14 hours ago

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Outgoing Email Issue on 3rd party apps

I am no longer able to send email using 3rd party app's. I have the correct box enabled, have reset my password multiple times, deleted and attempted to readd the email back multiple times. It says my outgoing smtp password is incorrect...it is the same as the incoming and I can received email just

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@bammo Please send me a DM with your username, and if you know it, your IP address when having the issue.

XfinityAlex

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14 hours ago

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Outgoing Email Issue on 3rd party apps

I am no longer able to send email using 3rd party app's. I have the correct box enabled, have reset my password multiple times, deleted and attempted to readd the email back multiple times. It says my outgoing smtp password is incorrect...it is the same as the incoming and I can received email just

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