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Need help as my modem is not recognized and i have no internet
My modem is not recognized and i have no internet Chat agent said someone will call in 5 mins but it’s 20mins and no one calling yet
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Customer Service
Sending with connect.xfinity.com ... Did you check the down arrowhead at the end of the "From" line in the Compose window? Is anything funky listed there, or if you click "Edit names"? Please be aware that there are 2 kinds of responses in this Foru
Email displayed name
When ever I create an email the user name is set correct but when its sent that displayed name has characters appended to the end. For the life of me I can't find the "Senders" Name to update / correct it. Nothing in email settings nor account settings has theses characters "HSEC". Any
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@XfinityFrank pingplotter shows I connect to the Federal Way server just fine but between the Federal Way to Seattle server is where the 90%+ packet loss is happening so it is not a local issue. Testing shows the IPv4 connection is stable but the pa
Local Seattle Server dropping over 90% of all packet traffic
For the past year (honestly longer), a local Seattle Comcast server has been dropping over 90% of all packet traffic (be-301-arsc1.seattle.wa.seattle.comcast.net / 2001:558:a0:1e0::1). The hop after that server (2001:559:7bd::1166) drops over 70% of all packet traffic. It is clear that this i
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Hi there, @user_zfagny! Sorry to hear you're having trouble. Could you provide some details on what exactly you're experiencing?
Can't Pay Bill Online SOLVED
Have you seen this error? Access Denied You don't have permission to access "http://payments.xfinity.com/new" on this server. Reference #18.627b3217.1706824021.90af64bIf so what I did to solve it was install firefox and went straight to xfinity.com billing and it worked fine. It seems that if a brow
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user_taco Hello and thank you for reaching out via our Xfinity Community Forum. I’m really sorry to hear about the ongoing billing issues you’re experiencing, especially after you’ve already spoken with customer service. I understand how frustrating
Still billed after cancelling service
As many others on this forum, I have cancelled my plan and was still billed. It's been a frustrating and confusing experience, to say the least. I signed up for a 1-year contract, but there have been some career changes so I'm moving earlier than the contract's end date. I made an in-person appoint
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I am having the same issue, getting billed although I went through 2 customer service agents. But was told to "take my card info off" and to "cancel auto pay". This was almost a month ago if not longer and now I am getting charged a lot of money even
Still billed after cancelling service
As many others on this forum, I have cancelled my plan and was still billed. It's been a frustrating and confusing experience, to say the least. I signed up for a 1-year contract, but there have been some career changes so I'm moving earlier than the contract's end date. I made an in-person appoint
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Yea, this is still happening.
Can't Pay Bill Online SOLVED
Have you seen this error? Access Denied You don't have permission to access "http://payments.xfinity.com/new" on this server. Reference #18.627b3217.1706824021.90af64bIf so what I did to solve it was install firefox and went straight to xfinity.com billing and it worked fine. It seems that if a brow
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
wire down
I have a wire down in my drive way and phone support is unhelpful, how can i get someone out ASAP
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We have gone through EVERY audio setting, it is NOT on our end! Has the channel been hacked by someone with xfinity?
Xfinity blocking sound on Newsmax
3rd attempt to post customer service no solution to fix sound posting to social media
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Another tech visit 10 days ago, replaced the drop to the house (again) and claimed the problem to be fixed. However, I see no difference. The connection is still intermittently flakey (mostly at night) and the uncorrectables are still spiking
What is a reasonable number of uncorrected errors for a connection?
Started service about 3 months ago. The first 2 months were unremarkable. During the last 3-4 weeks I first noticed the modem reconnecting at about midnight every 2 or 3 days, but not during the day. Then uncorrectables started to climb and the latency increased intermittently somewhat.
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user_ctd2c0 Hi there! Our awesome digital care team would be happy to assist you with submitting a ticket to have your pedastal moved. Can you initiate a direct message and start with your full name and address? To start a direct message, you
Need a Pedestal Relocated
I'm installing a new driveway and there is a green pedestal right in the middle of where the new driveway goes. I need to get it relocated to a safe spot, or put below grade.
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user_25love, thanks for confirming! We can help with your Xfinity Mobile issue here. Can you please send us a Direct Message. To send a "Direct Message" to Xfinity Support:Click "Sign In" if necessaryClick the "Direct Messaging" icon or
Issue with third phone line charges and promise of free gift card for new line
I have not been able to get this issue resolved either by calling or using the chat feature so here I am. I was promised many things if I added a new line. I was promised that I would not be charged for the phone and I was promised a free gift card. NONE of those things have occurred and I have been
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I don't think you can tune these channels on a Cable Card. Cable Cards are somewhat of a dead end solution. Comcast wants you to use their ecosystem. AKA a X1 box. Dave
Olympic Channels 1350 USA4K, 1351 PARIS1, and 1352 PARIS2 ???
I just signed up with Xfinity a few weeks ago so we could have it all setup for the Olympics. I was told that there would be 3x dedicated, event-only channels in addition to our normal lineup: 1350 USA Olympics 4k (USA4K) 1351 Paris Extra 1 (PARIS1) 1352 Paris Extra 2 (PARIS2) I can see that th
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Need a Pedestal Relocated
I'm installing a new driveway and there is a green pedestal right in the middle of where the new driveway goes. I need to get it relocated to a safe spot, or put below grade.
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Customer Service
Thanks. Standing by. The Olympics end on August 11.
Olympics Enhanced 4K
Stream is supposed to provide USA4K Ch 1350 in Dolby Vision and Atmos. I get the channel on two streaming devices - Fire Cube 3 and Roku Ultra. But, the video, while output as DV, is dull, looking very much like SDR. And the audio output is only stereo. I'm getting 4K HDR that is
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Good morning, @user_2lxr5r. I appreciate you going out of your way to bury the cable yourself. I would be more than happy to review your account to cancel the appointment. Please send a direct message by clicking the chat icon in the upper right corn
Fiber optics buried underground
I was calling to cancel my appointment to have my line buried. I buried it myself this morning.
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Fiber optics buried underground
I was calling to cancel my appointment to have my line buried. I buried it myself this morning.
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Customer Service
Well i was just told in the last DM that i got that it is a violation of the rules to DM an xfinity worker about my issues and that i should just go to the store.. even though i was told here to use the DM feature? oh well, i am a customer of 41 year
user_0d70qg
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Wifi signal weak after upgrading to XB7
I had a really old comcast gateway device it was a tall flat black box. i never had issues with devices staying connected in other rooms of the house. I recently got a text saying I should upgrade my rented device and recieved an XB7 in the mail. since the day i set it up, cell phones run slow, my P
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