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Talk to a person
I would like to talk to a person on my xfinity account PLEASE
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Customer Service
I have , what seems to be a similar problem. Did you get any resolution?
One device connects but others don't
I am able to access the internet from one computer, but my router and another computer won’t connect to the internet. Here’s the history: I lost internet. My modem appeared to successfully reconnect, but my router did not re-establish a connection. I rebooted both my modem (Motorola MB8600) and r
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Worst customer service Ive ever had. By a lot! Just terrible.
How do I get help from a live person?
Please give me step-by-step instructions to contact somebody over the phone
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worst customer service Ive ever had. By a lot!
How do I get help from a live person?
Please give me step-by-step instructions to contact somebody over the phone
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Moca with XD4 modem (X-2gig)
We recently upgraded to X-2Gig service and received an XD4 modem (which i understand is a DOCSIS 4.0 modem), and while the service works great fat first, at full speed, it drops to half speed after a few hours. This speed drop does not happen with our MoCA adapters unplugged, so I suspect some inte
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Your Home Network
Internet speed
I upgraded my internet plan to 1100 mbps more than a week ago, and my billing and plan reflect this, yet my internet is still operating at 600 mbps which was the old plan. The online assistance and phone number are absolutely no help
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Your Home Network
Hi user_tnrso5, I love the Stream app and use it on a few of my TV's, so I can imagine how annoying an audio issue like that would be. Let's get on the same page and go from there. Are you seeing this on live tv, all channels, DVR, or On Demand? Also
Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products
Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o
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@DaveO3 Thank you. Will do. In speaking with the XM rep in January, we were not made aware that any exclusions existed nor referred to any other location for research. We are not international travelers nor phone techy people. We made a phone
$7k bill in 33 minutes even with global travel pass! Never advised of exclusions!!!
I am a current Comcast and xfinity customer. What is happening with my account amounts to extortion as far as I can see and this whole incident has been financially devastating and incredibly and personally stressful to myself and my family. I have reached out to the company on numerous occasions,
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Thank you for joining the Xfinity Forums community and reaching out to us here for help, user_g18lg6. We're experts in all things Xfinity. How may we assist?
why can I not reach a LIVE Agent?
I have tried calling Customer Service, but can not get to a live agent. Your automatic features do not resolve my problem
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Underground line not connected
A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please
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Customer Service
Hello, @user_o67sdq I understand with being new to Xfinity Forums you may not know the guidelines. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. I
Increase in monthly subscription price
For the past 2 years I have bee paying roughly $70-$80 a month for internet, I got a bill statement for May telling me my bill was $79.74, which 2 weeks ago, an email I received told me I would receive $65 credit towards my next bill, so I was confused and looked into it, and now my current bill is
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why can I not reach a LIVE Agent?
I have tried calling Customer Service, but can not get to a live agent. Your automatic features do not resolve my problem
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Customer Service
user_1wciuj I was checking back in to make sure that line was taken care of for you. I look forward to hearing from you soon so we can help make sure you are taken care of.
Hanging lines blocking me in my driveway
I submitted a ticket but cannot find anywhere to check on the status. I have to pick up my kids from school in less than 2 hours. I cannot get through to an actual support agent for help. ticket request [Edited: "Personal Information"] The email for our account is my husbands, he is at work and cann
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Xfinity Comcast - Adding landline without telephone jack
Hello, I'm looking to add landline service. I already have an analog telephone handset that I'd like to use but my modem doesn't have a telephone jack to hook it into, and my level of the apartment does not appear to have house wiring. Is it still possible to connect to Xfinity voice without
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Home Phone Service & Equipment
cant make calls on my phone
cant make phone calls on my phone [Edited: "Personal Information"]
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Network
Hello user_f6vnm0 , sorry to hear you are having audio issues with the Xfinity Stream app on Apple products. Does the audio issues happen for everything you are watching? Does it happen over Wi-Fi and data usage? What troubleshooting steps have you t
Consistent audio drops on apple Xfinity Stream application
From this morning I got consistent audio drops on Xfinity Stream app through Apple on two iPad and iPhone. I tried every tips I found online. Doesn't help. I have no problem with application on android phone. Please help
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancel Service
I am moving to a place that doesn’t support xfinity and need to cancel
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