Visitor
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2 Messages
Underground line not connected
A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please advise me on when the work is expected to be completed.
EG
Expert
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110.3K Messages
20 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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113 Messages
20 hours ago
Hello user_yg0zoh , We can certainly look into what needs to be completed at this point. For clarification did you already place an order for service with us? Either way we can figure out the next steps.
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