Skip to main content

    Support

    Offers

U
user_f6vnm0
1st Topic
1st Like
1st Reply

Visitor

 • 

3 Messages

Tuesday, May 6th, 2025 8:28 PM

Consistent audio drops on apple Xfinity Stream application

From this morning I got consistent audio drops on Xfinity Stream app through Apple on two iPad and iPhone.  I tried every tips I found online. Doesn't help. I have no problem with application on android phone. Please help 

Question

 • 

Updated 

22 days ago

29

2

user_yyr1k2

Visitor

 • 

1 Message

1 month ago

I have the same problem across two phones, and an ipad; I have deleted and added the stream and xfinity app twice.  There are a lot of posts from July 2024.  None seem to help

2

0

user_f6vnm0

Visitor

 • 

3 Messages

It sucks that nobody cares. I found old posts from 3 years ago —Xfinity blaming Apple, Apple blaming Xfinity. Can you believe it? We're paying for this, though. Hope someone will resolve this.

(edited)

Like

Reply

1 month ago

0

XfinityMatthew

Official Employee

 • 

266 Messages

Hello user_f6vnm0 , sorry to hear you are having audio issues with the Xfinity Stream app on Apple products. Does the audio issues happen for everything you are watching? Does it happen over Wi-Fi and data usage? What troubleshooting steps have you taken so far?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

29 days ago

user_f6vnm0

Visitor

 • 

3 Messages

24 days ago

Yes on everything what I watch. But somehow it's started working again. Thanks for the reply. 

1

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

I’m glad to hear the app is working again @user_f6vnm0! It’s been a few days since this comment, is the issue still resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

forum icon

New to the Community?

Start Here