Spent ten minutes today trying to convince the worst phone system known to mankind that I had a complex billing issue that yes, horror of horrors, required human biological intervention. It bled me dry, put me in a foul mood until I finally got to someone, and she so obviously hated her job, was monotone, and was in no way shape or form going to life a finger to help solve my problem once she saw that it wasn't in her immediate ability to do so.
There were both were. Two good human beings in shared comcast misery. I could not wait to get off the phone and forget that I even had a comcast account.
Their goal of making us not call in and not talk to people has led them to bleed money, bleed customers, and lose the 21st century battle on all service fronts, from digital to human. This ship is sinking and it is every person for her or himself.
user_ibf4df Hello, and thank you for commenting on our Community Forum! I am sorry to hear that you have also experienced problems with getting to an agent. This is the right place to reach out for help if needed! Was there anything I could assist you with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This company is an absolute nightmare to deal with, it’s almost impossible to speak to a person, I suggest you change providers immediately. I’m a member of many Veteran communities and I’m telling all of them the same thing
Hello, @user_dp3e1s! Is there something going on with your service that we can help with? We would be more than happy to assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am shocked by the replies to poor service on this forum. It is an absolute joke that real, paying customers have to get on a community forum and communicate with "XfinityFrank", who most likely is just another bot. Is Xfinity just that out of touch or is it more sinister. Clearly they could care less about their customers because they have a monopoly.
I am still waiting for my fiber optic to be buried. It has been laying on my lawn since December. Two days ago I was FINALLY able to speak with a person who escalated and gave me a case#. But we are still waiting. So much for CARE, Product and Leadership. Maybe those are all bots too.
I definitely understand where you're coming from user_d0elo2, and please know we want nothing more than to help in any way we can. All agents here in our Reddit community are real agents based out of our corporate headquarters in the United States, so that we can better meet our customers where they're at for the best support! I'm glad to hear there was an escalation created for you regarding the fiber line, and would be happy to look into it further for you if you could send us a Modmail message with your full name and full service address.
It is unreasonable that Xfinity has a "community forum" for people that simply need to speak to a live agent. The advice here isn't helpful. My issue CANNOT be solved via AI or Live Agent. I've tried both and get disconnected. So we are sent to this forum to complain instead of customer support for a service that we pay a high premium for?
Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. If you do receive a reply from an employee, they will invite you to send us a direct message if needed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I receive very unsatisfactory service from Xfinity for the money I pay for mobile, internet, cable, and home phone. Every day my internet service goes out and that means I also do not have home phone service. It often occurs around 7 pm when folks who live in a swanky subdivision built a while back on my road finish dinner and start up their devices. I believe those of us who are original customers get the short end of the stick. It is impossible to get thru to a live agent. The attempts just go round and round. I am thinking that I should file a report with the FTC and the FCC.
Hello Tweesaj , Thanks for reaching out on Xfinity Forums. I am sorry to hear you are having repeated drops in service. We would be happy to help troubleshoot to diagnose the issue. Please feel free to send us a direct message with your full name and address and we can look into this for you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Juan-d14
New Poster
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29 Messages
3 days ago
Spent ten minutes today trying to convince the worst phone system known to mankind that I had a complex billing issue that yes, horror of horrors, required human biological intervention. It bled me dry, put me in a foul mood until I finally got to someone, and she so obviously hated her job, was monotone, and was in no way shape or form going to life a finger to help solve my problem once she saw that it wasn't in her immediate ability to do so.
There were both were. Two good human beings in shared comcast misery. I could not wait to get off the phone and forget that I even had a comcast account.
Their goal of making us not call in and not talk to people has led them to bleed money, bleed customers, and lose the 21st century battle on all service fronts, from digital to human. This ship is sinking and it is every person for her or himself.
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user_ibf4df
Visitor
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1 Message
3 days ago
It is impossible to do that. Your call will be to a bot that leads you in circles and can NEVER answer your question.
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user_dp3e1s
Visitor
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1 Message
2 days ago
This company is an absolute nightmare to deal with, it’s almost impossible to speak to a person, I suggest you change providers immediately. I’m a member of many Veteran communities and I’m telling all of them the same thing
3
user_36s8eg
Visitor
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1 Message
1 day ago
It is unreasonable that Xfinity has a "community forum" for people that simply need to speak to a live agent. The advice here isn't helpful. My issue CANNOT be solved via AI or Live Agent. I've tried both and get disconnected. So we are sent to this forum to complain instead of customer support for a service that we pay a high premium for?
1
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user_pz4b1s
Visitor
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2 Messages
21 hours ago
worst customer service Ive ever had. By a lot!
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user_pz4b1s
Visitor
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2 Messages
21 hours ago
Worst customer service Ive ever had. By a lot!
Just terrible.
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Tweesaj
New Poster
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2 Messages
18 hours ago
I receive very unsatisfactory service from Xfinity for the money I pay for mobile, internet, cable, and home phone. Every day my internet service goes out and that means I also do not have home phone service. It often occurs around 7 pm when folks who live in a swanky subdivision built a while back on my road finish dinner and start up their devices. I believe those of us who are original customers get the short end of the stick. It is impossible to get thru to a live agent. The attempts just go round and round. I am thinking that I should file a report with the FTC and the FCC.
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user_czokex
Visitor
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2 Messages
51 minutes ago
Worst customer service ever
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