I just changed to a new satellite X1 box, and I am trying to get re-connected to my streaming services. I activated Peacock Premium as a reward for being a Diamond member some time ago. I can still access Peacock on the main X1 box, but I want to activate it on the new satellite box so that I can wa

This is a long story so I'll just provide some of the highlights of my experience. Twice in the last few months Xfinity has without notice disconnected the Home Monitoring service associated with the alarm. On both occasions I went to a local Xfinity store and had it turned back on. In both cases be

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Can I exchange my Peacock service for Brit Box service?

I had great customer service today on live chat and wanted to leave a good review on a survey, but after clicking on "download transcript" it didn't allow me to complete the survey anymore to give a kudos to the person who helped me out. Any way I can do this now?

I have noticed these entries in my modem event log the past week: "CcspPandMSsp[4096]: system.syscfg commit to store 2022/9/12 21:53:54 Notice" I researched "system.syscfg" and found a description of a command line utility for Intel based servers: Intel® DOS-Based Save and Restore System Configurati

For about a month now I've had issues with my service. Multiple times a day, I have issues with all of my devices simultaneously. Symptoms include: * No connection to Internet. Sometimes the network icon on my computer screen indicates a connection, but web pages won't load and I get a no internet m

I turn my Wi-Fi broadcast Off via the Mobile App or sometimes the Admin Panel. I don't like to broadcast it for obvious reasons. What Infinity department can I report that my Wi-Fi broadcast gets turned on again and not by me. I am wondering is it a hacker or a rouge employee in my apartment buildin

I have followed the Bereavement process, including uploading her death certificate. I get a screen saying “Success. Document uploaded. Agent will review.” every day for the past week I get an email asking me to upload her death certificate. I have done this four times. Your process is causing added

I've taken over my elderly parents' Xfinity account and I noticed that they have a recurring fee on it for two unreturned TV boxes. They have no idea where these boxes could be as they believed they'd returned all of the ones they leased when they cancelled their TV service years ago. Is there any w

Hey I've got kind of an odd situation I'm trying to work out.. Several years ago a friend & I moved in together. At the time, we both had our own separate comcast/xfinity internet accounts for separate residences. When we moved, she set up the new home's internet under her name/account, and I cancel

Can someone please assist me in transferring my Xfinity Account to my roommate. Thanks.

So I've been using DVRs pretty much since their inception and I find fast forwarding past commercials on Xfinity recorded shows frustrating to say the least. I've used various devices and streaming devices and Xfinity's playback controls are not the worst but definitely not the cream of the crop. Wh

I've been trying for many times over last month, still the same issue. I have my own modem. I had unlimited data before but after I changed my internet plan, it seemed I no longer had it. And virtual assistant didn't help!

OK. Yea I have the Choice TV (Basic Channel) plan. First they removed The Weather Channel. Now this. "TV Update: Effective June 25, 2025, WFLD-Fox Weather will no longer be available with Xfinity. Fox Weather HD is available on channel 1108 with an X1 Box and Digital Starter, Popular TV, or the Spor

Where can I find the 'do it yourself ' vacation hold link please?

I just got off of a chat with a live agent who during my chat asked me "Meanwhile, if you don't mind, may I ask what are your thoughts on Trump getting elected and making such tough decisions?". This is wildly inappropriate, which I told the agent, and there should be some way to report this type of

According to https://www.xfinity.com/support/articles/receiving-a-refund when we have a credit balance we can request the balance refunded. Please send a refund check for my credit balance of $63.40. Dave

I have an Anthem MRX 500 A/V box and would like to set it up on the X15 Remote. Does anyone know what code I might use? If I could just get On/Off, Volume and Mute I would be happy.

Decided to get dedicated devices for my home network to allow more control and make my Netgear c6300 cable modem/router combo into just a modem. Put the Netgear in bridge mode which is turning off router mode which disables the NAT per the manual. Hooked up my new dedicated router and was getting a